Shopify Collabs
Shopify Collabs - Shopify's Influencer App
Rating
3.5
feedback
278
chart
#1,013
All reviews
Rating Breakdown
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April 3, 2025
Horrible experience with fraudulent commissions, poor service when I flagged it to Shopify as it was past their dispute deadline. Would not recommend to brand owner or brand team.
March 29, 2025
I don't have the time to constantly manage all the people whom you want to exclude for violating practices. YOU AND ONLY YOU, are responsible for doing that, because you are the one detecting them anyway. I am fed up of constantly receiving emails asking me to unlink my collaborators. YOU DO THAT! AND YOU SEND THEM A MESSAGE TELLING THEM WHY!
Feb. 22, 2025
Very disappointing. If I would have found this app a year ago, I'd say it's beautiful and helpful. Now, the feature page is boring and generic. I researched about this app on YouTube and found it to be so gorgeous and intriguing, having anyone get excited to sign up. They started so strong and change to be sad looking.
Feb. 11, 2025
You really have to stay on top of this or else you will encounter scam/fraud orders. We noticed that collaborators from the network were ordering from our website so that they would get commission. They would then submit a chargeback so that they would get their payment back. I didn't realize the chargebacks were coming from Collabs Network orders until I started matching the order numbers. So, be careful! As with the other shop owners, we also sent creators free products so that they can use it to promote, but would never hear from them again. Overall, we lost more money using this app than sales.
Feb. 4, 2025
Do not download the new collabs app on the Apple Store if you are creator!!! It will be your biggest mistake. Use the web browser only. They send out alerts to brands and all of a sudden right after I downloaded the app, almost every brand I work with started pausing my partnerships! It was crazy! They do not protect influencers or content creators at all.
Jan. 26, 2025
It looks like some fake content creator accounts can take part of your sales almost everyday. I never connected to any creators, all I did was to set up a 10% commission for affiliate links. Today I reviewed my bills and realized I have collabs comissions, when I check those creators' social media pages, none of our brand nor products were mentioned. However, they took 10% of our sales for a lot of orders. I smell scam, so I ended my affiliate link right away. Also, I see Shopify tagged the content creators as mid-fraud/high-fraud, if so, then why you still give commission to them? If you mark them as fraud, you should suspend their account! Unfortunately, Shopify told me it's too late to dispute the payment to the scammer. It should never be too late to dispute payment to scammers!!! I want my money back!!!!
Jan. 8, 2025
We use and other affiliate networks like shareasale, collabs conflicts and causes double charges. A lot of the people inside are fake or using famous social accounts to approach but careful. A lot of discounts also licked all around coupon websites without our permission. At the end we decide to delete the collabs, but even after a month after the delete we got charged for an order made almost month after the delete. We had to open case with shopify investigating the matter. Still in process for refund and permanent delete of our footprint with the collabs. We dont recommend it yet. they need to work more with the app before it's fully trusty ! im sorry 1 star.
Jan. 2, 2025
TOTAL SCAM! So lucky I checked this app before more damage was done. Same as everyone else, checked the app and fake commissions and payouts pending. Loosing over $70, which is minimal compared to some of the damages others have reported, but not the point. No one should loose money for these scams. Who knows the damage that this could have caused had I not checked for some time. Also, did one real collab in here and the influencer took the product and then ghosted us. Never using again
Dec. 30, 2024
AWFUL APP, opens up the opportunity for scammers to use existing codes and basically steal from you without realizing so. We had a "creator" receive payments for multiple months, with zero notifications throughout. I only realized by luck once I looked at the Shopify bill in detail. Shopify showed zero accountability despite many stores experiencing the same issue. Avoid at ALL COSTS, and do not count on Shopify to be able to dispute those payments.
Dec. 30, 2024
I had high hopes for this app, it runs smoothly and was very easy to set up BUT we have lost so much product/income to Influencers that take their gifts and never post and then don't answer messages. There doesn't appear to be any deterrents for Influencers to stop them stealing either as we cannot leave reviews or let the app know to stop this happening ( If there is a way to do this please inform me). We are now not accepting any further applications due to the amount of product we have lost this year. There are some fantastic influencers out there but sadly there are a lot of people who just want free things as well.
Dec. 6, 2024
Impossible de tout traduire. Dans les mails, encore beaucoup de phrases sont en anglais, dommage car sinon le reste est bien pensé.
Nov. 7, 2024
I had a shopify partner log into my store after they did some work, approve a copon harvester to take commission out of my store $352 down so far. Complete scam, do not download this app. Waiting on shopify support now however I am not hopeful.
Oct. 10, 2024
Don't loose your money here. "influencers" will receive the product and your money is gone if you don't have a contract. If you are big enough to have contracts you wouldn't use this anyway. Shopify must force creators to do their job or we should be able to impose the ones by leaving a feedback about them and other sellers should be able to see the reviews of that creator.
Oct. 8, 2024
If you want to lose business, hurt the relationship you have with possible influencers and allow Shopify to charge you up to $10,000 while holding the funds and not paying influencers for over 6 weeks - then download this trash of an app. It has been the worse decision my business ever made. Please please please do not make the mistake of EVER using this.
Oct. 2, 2024
Beware!!!! Echoing countless other shop owners, this program allows scammers to promote your products using pre-existing discount codes and then pays them commissions automatically without disclosing it to you. By the time we realized this was happening, we had already paid out hundreds of dollars to "creators" who had never applied to work with our brand and were never approved to earn commissions. The majority of the payments went to a scam website that hosted FAKE reviews of our product. When I brought this to Shopify's attention, they told me that we were at fault for not "catching" the affiliate payments earlier and that there was no recourse to recoup the funds. Furthermore, I am still being charged for additional "affiliate commissions" after completely removing Shopify Collabs from our account and reporting all of this to Shopify Support. Stay away from this app.
Sept. 20, 2024
Please read all reviews before installing, as they are all accurate representation of the app. This app is useless. 1) There is no vetting of the influencers- most are looking for a free product, will never post, and will never drive traffic to your store. 2) Random "collaborators" appear (even if you have never accepted their application), attributing organic sales (customers land via my own marketing efforts), and no notification is ever sent to the merchant. The only way of having any sort of control is by proactively checking ALL the time, the payouts. It's absurd. I uninstalled the app, and all of this happened while the app WAS NO LONGER INSTALLED ON MY SHOP.
Sept. 18, 2024
Today I realized a fake affiliate with fake reviews on their website was referring traffic. I don't even know how that's possible. It's not ok for Shopify to promote an app that promotes fraudulent content.
Sept. 11, 2024
I’ve been using Shopify Collabs with the expectation of partnering with genuine creators to help promote my store and drive sales. Unfortunately, my experience has been far from ideal. First, I received no email updates or notifications regarding commissions paid or orders generated through referrals. This lack of communication meant that I was completely unaware of how and where these commissions were coming from. By the time I realized what was happening, I had already paid out $648.25 in commissions for orders I never approved and from "creators" that were coupon farming code websites. It wasn’t immediately clear that these so-called "Creators" were actually discount-farming websites, not influencers promoting my products in good faith. This wasn’t something I could notice easily—I had to spend considerable time investigating the issue deeply on my own to uncover the fact that coupon code sites were essentially hijacking the affiliate program and benefiting from commissions. This experience has been extremely frustrating, as the Shopify Collabs program was intended to connect merchants with legitimate influencers. Instead, it’s being taken advantage of by bad actors looking to exploit the system. While I appreciate Shopify’s willingness to provide preventive measures for the future, this doesn’t address the financial losses already incurred due to this oversight. If Shopify had better systems in place to vet creators or provide clear notifications about referral activities, I could have avoided this situation entirely. Shopify is taking no responsibility for protecting merchants from these issues and is unwilling to refund any of the fraudulent commissions that were paid.