![Shopify Collabs for Shopify](https://cdn.shopify.com/app-store/listing_images/a48f805d99a4948755fcfd3bd15d1aec/icon/CPOi9_yUxoEDEAE=.png)
Shopify Collabs
Shopify Collabs - Shopify's Influencer App
Rating
2.9
feedback
233
chart
#1,029
All reviews
Rating Breakdown
Aug. 20, 2024
we've been "scammed" and taken advantage of several times, due to to the fact that Collabs doesn't "vet" their creators. We ship products to our partners and there's zero communication or response after. After talking with other brands ,it seems as if this is a common problem with Shopify Collabs.
Hey there, thanks for the review and providing your feedback. I have brought this to the attention of our developers to take a look into. With that being said, it may be possible to create contracts that outline the expectations for the work the creator will carry out. I encourage you to seek legal advice when drafting any type of contract. -Ollie, Shopify Support
July 15, 2024
I have only just activated this - and the idea is that I have given a Collaborator 10% off their first purchase and from there they will get 15% on every item sold. The items AOV is $250 plus. It remains to be seen if anyone will bite, however, I see I have nothing to lose and the process to get it set up and reach out to legit micro-influencers is easy. Let's see. I am new to this.
July 14, 2024
Conversions are not happening.
Thanks for taking the time and sharing this feedback. If you're not getting any conversions from the collaborators, then you can consider trying other collaborators. However, if you believe there's an issue or a bug, then you can get in touch with us via the Shopify Help Center (https://shopify.link/vRnL). Cheers. -Elias, Shopify Support
May 2, 2024
The app is good, but unfortunately all but one, of collabs, including those who initiated contact, just took the free gifts but did nothing to promote them, even after contacting them. Maybe there should be a rule that anyone receiving a gift via this app is committed to doing at least one promo.
Hi there, thank you so much for your review. I am sorry to hear about this experience while using Shopify Collabs. Shopify does not create or enforce contracts between merchants and influencers. We recommend creating a contract and seeking legal aid in enforcing contractual obligations. -Shay, Shopify Support
Jan. 29, 2024
Initally positive, but after getting the first few sales through influencers I noticed that some sales weren't attributed to the influencer. I set it up so discounts don't stack and when the discount isn't applied it seems as though the sale is not attributed to the influencer, giving them lower and innacurate commissions which could harm future collaborations. Unsure how to resolve this as I went through all the settings and there seems to be no way to account for this.
Hi there, thank you for your feedback. I can certainly see why this would be an issue and I'd recommend reaching out to our support team about this so we can investigate this matter further. You can chat in with our team via the Help Center: https://shopify.link/vRnL. -Victor, Shopify Support
Nov. 15, 2023
Could be amazing but it needs a better team. There’s no way to automatically segment and send out mass emails to our affiliates about new items or sales. There’s also tons of issues with affiliates placing orders and earning commission on their own orders due to lack of proper tracking. For anyone struggling with that, here’s my current workaround: Basically go to Shopify collabs -> payments -> click through each persons commission and what orders they were for. If they did get commission for their own order, write down the order # and date. Go back to payments dashboard then back to them and click “open a dispute”. You’ll choose one of the dates (doesn’t matter which one if there’s multiples) and then In notes list all orders and dates and put “commission not paid to affiliate for their own orders”. Then go back to payment dashboard, go to “in dispute” and click resolve. Once you’ve clicked that, you will only click THE ORDERS THAT DO QUALIFY! All other orders will drop off their commission owed. Press accept and notice the new total on payment dashboard. Until Shopify collabs fixes their tracking, this is the best solution for making sure your affiliates don’t earn commission on their own orders Please, Shopify. You have potential for something truly amazing. Take the time and hire the right team to turn this around.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with sending mass emails to your affiliates and a concern about affiliates earning commission using their own code. There are options in place for both of these and I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
Oct. 1, 2023
the app seems good and i would like to use it but there are to issues that i faced: 1- Store has to have at least $10K USD in sales in the last 12 months (how about startup business? You don't care bout it. ) 2- Store isn’t a dropshipping model I don't understand it. Should my business not to be dropshipping? Kindly, contact me to explain my questions. Many thanks
Hi there, Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. These requirements mentioned are related to Collabs Network. There are no requirements for any merchant to install and use the rest of Collabs tools. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Mario | Shopify
Sept. 6, 2023
We love this app, however recently we have been made aware of some issues that make it impossible for people to apply. Once they answer all the questions, the app won't let them do anything once they sign into their Instagram or other social media. Sometimes, it won't even let them sign in. Please fix this as it's impacting us a lot.
Hi there, Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you and some of your influencers are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
May 19, 2023
Overall I like how easy this app is to receive collab applications and send gifts. But I hope there is a rating option for shop owners to rate the influencers. I have approved several influencers and sent out gifts to them, but they all disappeared and have yet to reply to me when they got the products, it's really frustrating and I am not sure if I should continue to use it.
Hi there, Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions. Thomas | Shopify
May 18, 2023
So Shopify! What is your suggestion for a new business that wants to grow and work with collars that doesn't meet the "$10K in sales in the last 12 months." This is a barrier for new shops! Thank you! Denise
Hi There, Jason here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. This is a great question and I'm going to follow up with you over email to open up the lines of communication to share more information about all of the other features Collabs offers to help you work with creators. Jason | Shopify
May 3, 2023
Having issues saying i don't have permission and have to keep reinstalling. But people are applying fine via website. Could i please have some help with this. Thanks
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify
April 14, 2023
Application pratique mais malheureusement limitée car tout est en anglais sans possibilité de traduire directement le contenu. Les cadeaux pour les collaborations sont également limités nous ne pouvons pas mettre les conditions que nous souhaitons comme sur nos remises.
April 4, 2023
I have tried it on several mobile phones. It doesn't work with other brands either. It only works on the computer. Can someone help/fix this?
Hi there, Thank you for taking the time to install and use the Collabs app on your store and leave a review. We are no reporting any issues with loading on mobile at this time, so I am going to reach out to you via email, in order to try out some troubleshooting steps with you. Talk soon! Charlotte | Shopify
March 29, 2023
Do not use this App if you have Markets in use with redirects based on location. The app would be 5 star review if not for the fact that affiliate links don't redirect based on Market. If you have .co.uk, .com and .eu domains everyone who visits your store via an affiliate link will be sent to your primary domain, meaning if you have your website localised it's totally useless. Major design flaw unfortunately, spending weeks localising your website to end having to unlocalise it to use this app is a grim experience.
Hi there, Nate here from Shopify. Thank you for sharing your feedback, we appreciate you taking the time to share your experience with using the Collabs app. We also want to make sure that you get the support you need regarding the issues you're reporting. I'll be sending an email out to open the lines of communication, and help where I can. - Nate | Shopify
March 9, 2023
Has great potential but needs some extra bits adding to make it awesome !! 1. Auto assigning tiers to new affiliates should be an option if running multiple options 2. When selecting collections within the tiers allow multiple selections not one at a time rather time consuming when you have multiple collections 3. On commission options a option for "FIXED AMOUNT PER PRODUCT" should be a choice if i want to pay someone $10 for selling a specific product I'm promoting this should be available. You should be able to assign multiple commission options to one tier as well 4. A Media Area where we can upload media for those we are collaborating with so that they can share brand specific promotional content with there followers 5. Other forms of paying the affiliates not just Paypal
Hi there, Thank you for taking the time to provide us with this feedback! I would be happy to bring these back to our team for consideration in the future. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with any one of these suggestions. Charlotte | Shopify
Jan. 14, 2023
It's great for being a free app that allows us to manage influencers and also give influencers a way to manage their brands. However, it's extremely lacking some crucial features: 1) Can't add members manually, especially via a CSV file import, 2) Never in a million years would I know to click the Affiliates heading to see where to add new affiliate tiers, 3) Never in a million years would I know to click on the onboarding checklist to edit the application page. The UX is so strange in this app. So many things that are weirdly buried and lacking features, but can't complain because it's FREE.
Hi there, Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Ashley | Shopify
Nov. 12, 2022
The application for creators should be quick and seamless. Creators/Influencers are lazy and slow. They barely respond to their emails and DMs let alone create a shopify account and fill out an entire questionaire just to be added to our list. Ask the developers to work on this. It has a huge potential but the shopify registrations should be expedited. Maybe something like a login with google or facebook to speed it up
Using app
5 months
Total reviews
2
Average rating
4.0
Hello, Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication so that I can pass your suggestions along to our developers. Ashley | Shopify
Nov. 3, 2022
I haven't started using this yet but have a question. If influencers don't link their social media to this program, doesn't it mean that the only way for them to generate affiliate sales is through an affiliate link. Is this the reason for the link. This way they simply need to mention the @ of the store, and it still gets considered as a referral - a more natural one at that - rather than referrals only coming through via their unique link.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify