Shopify Collabs
Shopify Collabs - Shopify's Influencer App
Rating
3.0
feedback
239
chart
#1,066
All reviews
Rating Breakdown
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March 15, 2023
I have also been having troubles wiht the sign in process. Affiliates have not been able to lnk there accounts and then getting error messages and then not being able t complete the process. Huge game breaker. Added features around storing creative and content for the influeceers to use would also be very useful. I am switching provider.
Hi there, Thank you for taking the time to provide us with this feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions. Mario | Shopify
Feb. 9, 2023
I dont like how it is not branded to your own business. For example, when someone signs up to be an affiliate, they are sent an email from Shopify Collabs instead of the actually business. Shopify should remove its branding especially when we are paying to use their platform.
Hi there, Thank you for taking the time to leave feedback on the Collabs app - I am going to pass this along to our developer and design teams! I will also be sending you an email in case there is anything else I can support you with. Charlotte | Shopify
Sept. 8, 2022
Not what I was expecting. As someone who struggles to find influencers I thought this would be a platform where I could easily offer a collab but the discover tab seems useless? I can't send these influencers an active offer really unless I DM I thought it would be like the middle man type of app.
Hi there, William here from Shopify support, I'd love to open a dialogue with you about what you need to make this app just right for you. Collabs has launched recently and we're happy to look to where merchants like yourself would like it to go. Please look out for my email so we can discuss. William | Marketplaces Support Specialist Shopify
Aug. 30, 2022
Excited for what this app promises but Instagram account won't connect and PayPal payments to creators doesn't work. Still waiting for my ticket to be answered.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify
Aug. 16, 2022
I currently use another Affiliate Application for my shopify store, but was eager to switch to this app once I saw that it would be included in my shopify subscription. However I haven't switched over as my current affiliates don't always want to sign up using their social media accounts as they prefer to sign up via email. I wish there was a feature at would allow me to email out an invite or to manually add an affiliate. For this reason alone I'm sticking with my current app even though it costs me additional fees every month. Close but not quite Shopify.
Hi there, Thomas here from Shopify support, thank you for taking the time to leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers! Thomas | Shopify
June 27, 2022
Yes, AP4Liberty is right. The link for the affiliates are not working although the discount code is. I'm surprised to find that this basic feature is not working. The APP is not usable right now until the developers fix it.
Hi there, Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Thomas | Shopify
June 12, 2022
no way to integrate with email to contact potential influencers on "discover". many features missing and overall confusing.
Hi there, Vance here from Shopify. Thank you for taking the time to leave us your feedback. I've sent you an email to open up the lines of communication and offer further support. Vance | Shopify
May 27, 2022
The app was brilliant to begin with, really easy to set up and get going. But I was unaware that I would need to apply on PayPal for 'mass payments' and having signed up 50 ambassadors who are all earning commission daily, PayPal has declined my mass payments application and I'm now unable to pay them through the Dovetale app. I have contacted support but heard nothing...
Hi there, Vance here from Shopify. Thank you for taking the time to leave us your feedback. I've sent you an email to open up the lines of communication and offer further support. Vance | Shopify
May 11, 2022
It looks like Dovetale got rid of the "Campaigns" feature as a part of the Shopify acquisition. Too bad. That was the one feature that we were looking forward to. Without that, I don't see us switching from our current affiliate app.
Hello, Thomas here from Shopify. Thanks for taking the time to submit your feedback. We've followed up with you over email to open up the lines of communication on this. Thomas | Shopify
May 6, 2022
Are there any video instructions? I have some people trying to apply and having terrible trouble with using a Facebook Handle either personal or business. It then will ask them to log in and then says the email is already taken. So when forgot password is selected no reset email is sent. Please help.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify