Shopify Collabs

July 28, 2023

Has real potential, but basic functionality is not there. When creators sign up they can add their channels. Should they not add all the channels and you wish to add them yourself as a merchant - you cant... even though there is the ability to do so! I contacted Shopify support to to try and resolve a basic function to which they told me they removed it... why would you remove something that only really benefits the merchant. Tracking performance and profile growth as a creator means very little, but to a merchant it means everything in something that is a very difficult to track. I hope Shopify rethinks this and fast!

July 27, 2023

Cannot create online store page as it keeps on loading. Must try but it still lacks lot of features.

July 20, 2023

1. Not enough documentation. You need to go back and forth too much with support to learn anything more than the 2 help pages, which you don't learn much from. It seems that support beats around the bush especially regarding what they realize with be a sensitive topic, like #2 below. 2. My biggest beef, is that when I had set up a test Creator account with another one of my email addresses, the first thing that Shopify did was try to get me to see other brands. That is unethical, when I am the one bringing the creator to the network. At least wait until the creator is setup and started working with us before bombarding them with everyone else’s brand and turning their focus away from us. I had some issues with Collabs that I was willing to live with, but #2 above was a deal breaker. I am removed the app.

June 21, 2023

Cannot get influencers paid automatically, have to manually process payments. Shopify refuses to work with PayPal to resolve this and blames it on the customer. Been trying to get it fixed for a month now with no resolution.

June 16, 2023

I cannot invite any creator, as my .csv file isn't recognised... Also, where can we join your customer support ?!

June 15, 2023

I wish I could give this -5 stars. It is so bad, the app never works. My influencers can't even redeem their gifts, not user friendly at all. Please do not use this. Run away. Whoever the developers are , thumbs down.

June 15, 2023

This forces you to use collaborators that are only within the Shopify Network. What if we want to use our own influencers that are not here? Previously I was able to do this with my other business. However, I cannot figure out how to make that a possibility now that this app has been updated.

June 15, 2023

Not supporting Spain, I was very excited when I reached 10k sales but I can't join. It should be written in somewhere BIG to let customer know which countries are supported

June 12, 2023

I couldn't even get the CVS file to import, this app is not user friendly. you should just be able to enter the influences email.

June 7, 2023

It theory its a great idea... execution sucks! Talk about lost products, time and money...its like chasing around preschooler's to post something...some got the products and didn't even post...over a dozen sent out...zero sales... HARD PASS until they are held reliable!

May 27, 2023

not available in our countries

May 22, 2023

I have sent out gifts to over 25 people and only 1 person has made 2 sales. It's a way for influencers to get free products and do nothing in return for the merchant. There needs to be some kind of commitment on their part to receive a gift.

May 9, 2023

The purpose is for this to HELP stores get exposure and build professional relationships...TO generate sales. Why would you REQUIRE a minimum of $10,000 in sales before you can even request to join the network?! If a store is already generating that much in sales, why would it need this app to find collaborators? That element alone is a complete turnoff. Not to mention all of these reviews complaining about other aspects. Do better Shopify.

April 16, 2023

please review those fake influencers data before you go on into business with them. I have taken the time to review Instagram and youtubers accounts, there's no legit ways those accounts get so many 10's of thousands of subscribers and no views with 2 videos posted! A lot of IG accounts look good on paper but when you actually read the comments you can see that they are from comment pods of other fake influencers doing the same thing.

March 15, 2023

Just making the influencer sign up for a Shopify account is a deal killer. Not working at all. I was hoping to be a good platform but unfortunately, it sucks!

Jan. 17, 2023

This app seems to have had a lot of problems recently. Currently, my community members are getting an error when trying to sign up: ''We were unable to verify that your request originated from Shopify.'' Shopify instructs the user to reload the page, but this doesn't always work. It seems to be happening more with the safari browser than Chrome. Shopify, please fix this as I'm losing valuable community members! If this gets fixed I will revise my rating to 4. One star off because I could manually add an influencer would be a better user experience.

July 26, 2023

Update: 4 months later and new Collab members still have to create a Shopify account in order to onboard. A new feature lets brands manually add members, which sounded like it would be a great way to quickly onboard -- but turns out this feature STILL requires them to create an account in order to activate their affiliate code. Shopify, you're so great in other areas, this isn't you! Please make this app easier for our community to use! Update 2: I really hope these reviews prevent others from having the negative experience with Collabs that we have had. We recently learned that creators are not paid by Shopify if they have made under $25 in commissions. How is this legal? Additionally, in order to get paid, creators must jump through multiple hoops, not only going through the sign-up process mentioned in my other Collabs reviews, but also by authorizing auto-payments in a very confusing process. This honestly seems designed to prevent creators from being paid. Again, this is not at all my general experience with Shopify, and I am so appalled by how Collabs/Dovetale has been run since the acquisition. *** If you're thinking about switching your influencer platform because you've heard Shopify Collabs is great, be careful! This used to be a great app with an easy onboarding process (hence all the buzz). But Shopify recently changed the onboarding process, requiring the influencer to sign up for a Shopify account and verify their email before they even land on the brand's application page (and then they need to apply for the brand too!). This has led to a big drop in influencer signups for us, and it seems like the same thing is happening with other brands. We went through a big hassle to switch to Shopify Collabs because it was easier and less complex than Refersion. Now we might need to switch back. What a disappointment.

Nov. 14, 2022

1. Older signup process was better, I seem to remember it just had social handles to add? 2. The confirmation emails to applicants need to be able to be customised with a template. The default wording should be editable. 3. There should be an option to contact confirmed applicants, in segments/tiers, or send them newsletters or even contact them individually.

Nov. 12, 2022

I am surprised that this app does not support the native Shopify multi-language feature. I have French and English on the same store and the Shopify Collabs is only showing English. Tried using translation app in Shopify to translate but it seems incompatible because the shopify collabs run within its own iframe.

Oct. 30, 2022

I don't recommend this app at all. The sign up process for applicants is too complicated. They are required to create a Shopify account just to apply. On top of that, they are required to link up a social media account (not just provide their handle, but actually give permission to Shopify to connect to their personal accounts) BEFORE even being accepted. My applicant can't even finish the process because of error messages. When I reached out to support, all they told me was to have her clear her cache which did nothing to help, she tried multiple devices. I'm uninstalling.