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Dovetale requires you to connect your PayPal account to make payments to your creators and influencers. We have never been able to make payments and PayPal has absolutely no clue what this app is to offer help.
Hi there, William here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review for the app. I'd be happy to troubleshoot this connection with you to ensure that you are able to make payments to affiliates. Since this involves account specific information, I'll be sending you an email followup, please watch for this email. William | Marketplaces Support Specialist Shopify
Signed up for this app and had immediate interest from over a dozen influencers who all joined up and none of their affiliate links work. Embarrassing! When I contacted support for help they either wouldn't respond or said they would respond and days later still nothing. Can't have that kind of business model in this fast pace e-commerce market. I get the error message "There was an issue creating an affiliate code" for every affiliate. Now I have to decide if I should just switch it off and look for another solution rather than wait days while my influencers wonder whether I have my stuff together or not.
Hey there, Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can provide more support for you. Thomas | Shopify
Used to be ok but since Shopify purchased it -- the support has gone down hill as expected. We'll be switching off of it ASAP.
Hello, Vance here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can provide more support for you. Vance | Shopify
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