Shopify Collabs
Shopify Collabs - Shopify's Influencer App
Rating
3.9
feedback
337
chart
#970
All reviews
Review RSS Feed
Sept. 13, 2022
LOVED Dovetale, and was excited about the buyout, but unfortunately Shopify Collabs is a far cry from what Dovetale used to be. Our affiliate codes won't work, and it's hindering our user experience.
Hi there, Thomas here from Shopify. Thank you for taking the time to leave feedback for the Shopify Collabs app. I've sent you an email to connect and offer further support to work through any issues you're facing. Thomas | Shopify
Sept. 7, 2022
I read a lot of reviews before trying this app out and thought maybe some may have been a little harsh. I gave it a try but am already annoyed that I can't edit various things after set up. For example I added the widget on my page to see how it would look, I don't like it but now there is no option to remove it. The app doesn't work as suggested and after fiddling about with a few sections it won't work as advertised. Therefore, I haven't invited anyone to join and won't be. I would like to delete the app but also no option to do this so unless they respond to my email asking for it to be deleted I am going to have to look through the code and hopefully delete all the correct elements to remove this completely from my store. I wish I had not tried it and took on board fully the other bad reviews.
Sept. 2, 2022
App is useless. Can't set up commissions, can't add/modify tiers, can't pay influencers and can't get a response for trouble tickets. The Dovetale intergration was easy to use, manage and set up. The switch the Shopify Collabs has been terrible.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify
Aug. 17, 2022
Can't seem to delete the app. Also can't remove the on-site popup that it creates during setup. It's a 1-way street !
Hi there, Thomas here from Shopify support, thank you for taking the time to install and use the Shopify Collabs app on your store and leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers! Thomas | Shopify
Aug. 16, 2022
Doesn't work with PayPal. Impossible to make a payment to influencers. It always returns with an error. This is unacceptable.
Hi there, Ashley here from Shopify support, thank you for taking the time to install and use the Dovetale app on your store and leave a review. I understand that you are facing some issues when trying to pay Influencers via Paypal. I'm going to follow up with you over email to open up the lines of communication so we can work together and get this resolved. Ashley | Shopify
Aug. 8, 2022
I would give it zero stars. They have deprecated all campaign, tasks, and messaging features rendering it useless to run or manage any type of influencer campaign.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale app on your store and leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers! Charlotte | Shopify
July 4, 2022
Contacted Dovetale with no reply back. Finding content creators typically is to take the place of a company having to build their own branded social media. The app requires the company to have its own account. Was looking to get around this. Then tried to contact them to see to what point of a branded account was needed to get no reply
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review. I am sorry to hear you have been unable to get in touch with our team. I understand you need support in understanding how the app functions and how to best use it. To answer your main question here, a branded account on Dovetale would be a website and an Instagram account, which allows you to connect and work with Instagram influencers around the world. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
June 27, 2022
Dovetale requires you to connect your PayPal account to make payments to your creators and influencers. We have never been able to make payments and PayPal has absolutely no clue what this app is to offer help.
Hi there, William here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review for the app. I'd be happy to troubleshoot this connection with you to ensure that you are able to make payments to affiliates. Since this involves account specific information, I'll be sending you an email followup, please watch for this email. William | Marketplaces Support Specialist Shopify
June 26, 2022
Signed up for this app and had immediate interest from over a dozen influencers who all joined up and none of their affiliate links work. Embarrassing! When I contacted support for help they either wouldn't respond or said they would respond and days later still nothing. Can't have that kind of business model in this fast pace e-commerce market. I get the error message "There was an issue creating an affiliate code" for every affiliate. Now I have to decide if I should just switch it off and look for another solution rather than wait days while my influencers wonder whether I have my stuff together or not.
Hey there, Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can provide more support for you. Thomas | Shopify