Shopify Collabs

Aug. 21, 2023

This is the worst app I have come across. Nothing is clear what needs to be done and how to work with it.

Aug. 15, 2023

This app has so much promise but it's totally broken. We really need this functionality to execute on our growth plan, but the invites won't even work. Shopify, please put some resources on this app!

Aug. 8, 2023

I should have listened to the reviews. This app is more trouble than it's worth. The only way you can invite an influencer is through email. You have to create your own shareable links and discount codes for affiliates to share. I'm a shop owner not a coder. I use Shopify for simplicity and this app just wastes my time. The support is non-existent, they reply with canned responses. The gift system is flawed. Many "influencers" are using this app just to get free product and are clearly not interested in being an affiliate. Honestly, there's too many issues to list. Find another app.

Aug. 4, 2023

The app is a good way to get started with affiliate campaigns but I can't figure out a way to pause applicants. We have enough collaborators for now but they keep applying. If we remove our brand from the collabs network, the app tells us that existing affiliate links will be broken.

July 28, 2023

Has real potential, but basic functionality is not there. When creators sign up they can add their channels. Should they not add all the channels and you wish to add them yourself as a merchant - you cant... even though there is the ability to do so! I contacted Shopify support to to try and resolve a basic function to which they told me they removed it... why would you remove something that only really benefits the merchant. Tracking performance and profile growth as a creator means very little, but to a merchant it means everything in something that is a very difficult to track. I hope Shopify rethinks this and fast!

July 27, 2023

Cannot create online store page as it keeps on loading. Must try but it still lacks lot of features.

July 20, 2023

1. Not enough documentation. You need to go back and forth too much with support to learn anything more than the 2 help pages, which you don't learn much from. It seems that support beats around the bush especially regarding what they realize with be a sensitive topic, like #2 below. 2. My biggest beef, is that when I had set up a test Creator account with another one of my email addresses, the first thing that Shopify did was try to get me to see other brands. That is unethical, when I am the one bringing the creator to the network. At least wait until the creator is setup and started working with us before bombarding them with everyone else’s brand and turning their focus away from us. I had some issues with Collabs that I was willing to live with, but #2 above was a deal breaker. I am removed the app.

June 21, 2023

Cannot get influencers paid automatically, have to manually process payments. Shopify refuses to work with PayPal to resolve this and blames it on the customer. Been trying to get it fixed for a month now with no resolution.

June 16, 2023

I cannot invite any creator, as my .csv file isn't recognised... Also, where can we join your customer support ?!

June 15, 2023

I wish I could give this -5 stars. It is so bad, the app never works. My influencers can't even redeem their gifts, not user friendly at all. Please do not use this. Run away. Whoever the developers are , thumbs down.

June 15, 2023

This forces you to use collaborators that are only within the Shopify Network. What if we want to use our own influencers that are not here? Previously I was able to do this with my other business. However, I cannot figure out how to make that a possibility now that this app has been updated.

June 15, 2023

Not supporting Spain, I was very excited when I reached 10k sales but I can't join. It should be written in somewhere BIG to let customer know which countries are supported

June 12, 2023

I couldn't even get the CVS file to import, this app is not user friendly. you should just be able to enter the influences email.

June 7, 2023

It theory its a great idea... execution sucks! Talk about lost products, time and money...its like chasing around preschooler's to post something...some got the products and didn't even post...over a dozen sent out...zero sales... HARD PASS until they are held reliable!

June 6, 2023

I was really excited to install this app, being an influencer myself in the UK. I also have a start up business, and really wanted to work with other influencers. The integration was easy, the option to feature this option on your website however looks very unprofessional, so I will probably remove it. The WORST though is, that you can't join the Collab community until you have $10K sales! I mean, really? Where is the support for start-up or small businesses? Is this what Shopify wants to identify themselves, being a supporter of well established businesses? Very very poor!

May 27, 2023

not available in our countries

May 24, 2023

Providing a very easy platform by which to provide products and/or discounts to people with special codes that can tie back to sales is an A+ 5 star experience. A couple of clicks and all automated payment is all you can ask for. However, there is no visibility into post gifting even though you have all their info. There's no analytics. There's no backend. There's no feedback. I should be able to click on their profile and see if they've posted anything related to my product. I should be able to message people or even send email campaigns and promotions to all my ambassadors or subsets of them. I should be able to rate people so that other brands can see who follows through and who drives sales. I would be surprised if even 10% of the people actually post content. It also does not drive sales. I may get 1 sale for every 3 gifts. It is absolutely of no direct value economically. But I do get some good content from here, and it's much easier than having to deal with endless instagram requests for products. But Shopify could make this infinitely more value almost immediately with very little effort.

May 22, 2023

I have sent out gifts to over 25 people and only 1 person has made 2 sales. It's a way for influencers to get free products and do nothing in return for the merchant. There needs to be some kind of commitment on their part to receive a gift.

May 19, 2023

Overall I like how easy this app is to receive collab applications and send gifts. But I hope there is a rating option for shop owners to rate the influencers. I have approved several influencers and sent out gifts to them, but they all disappeared and have yet to reply to me when they got the products, it's really frustrating and I am not sure if I should continue to use it.

May 18, 2023

So Shopify! What is your suggestion for a new business that wants to grow and work with collars that doesn't meet the "$10K in sales in the last 12 months." This is a barrier for new shops! Thank you! Denise