All reviews

Rating Breakdown

  • 5
    96% (131 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 92% (124)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 27, 2026

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 26, 2026

Amazing value per price. Incredible customer support, you talk directly to the team that makes the product.

Using app

10 days

Total reviews

2

Average rating

3.0

5 / 5 Share

March 24, 2026

Great experience so far, easy to use, good value and feature set, and friendly & prompt customer support

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2026

Relief and happiness. Love it.

Using app

6 months

Total reviews

14

Average rating

3.2

5 / 5 Share

March 20, 2026

great support and features! can't wait to see what commslayer will grow into

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2026

Great app

Using app

8 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 17, 2026

commslayer has amazing features at a price that cannot be beat. it is a no brainer for both small and big brands

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 15, 2026

We've tried several helpdesk tools for our Shopify store, but Commslayer has been the easiest to set up and use. The AI responses save our team a huge amount of time and the Shopify integration works perfectly. What really impressed us is how quickly the team ships new features and responds to feedback. Incredible value compared to other support platforms. Highly recommended.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 12, 2026

We used Gorgias for just over a year after they gave us a good offer that pulled us away from Richpanel. Then they launched their shopping AI agent and refused to allow us to remain on the same deal if we INCREASED our business with them. At that point we knew that they wouldn't allow us to grow without penalising us so we started looking elsewhere. Found Commslayer and I must say I have been very impressed with their product in the past 2 months that we've used it. Their AI agent is light years ahead of Gorgias and it's clear that they write software with their users in mind. I really hope they keep things this way.

Using app

About 2 months

Total reviews

31

Average rating

4.4

5 / 5 Share

March 9, 2026

We recently switched from Gorgias to Commslayer and honestly it has been a much better experience for our team. The price is more reasonable and the features feel a lot more complete for what we need on a daily basis. One of the biggest improvements for us is the AI bot. It works much smoother and gives better responses, which saves our team a lot of time when handling customer questions. With Gorgias we often still had to jump in manually, while Commslayer’s AI handles a lot more by itself. The platform also feels easier to use overall and everything is more organized, which makes managing conversations a lot more efficient. So far we are really happy we made the switch and would definitely recommend Commslayer to other ecommerce businesses looking for a better support solution.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 8, 2026

We switched to Commslayer after using a more well-known app in this category that had become very expensive and still didn’t meet our expectations. Commslayer has been a fantastic replacement and honestly outperforms the other option by a mile. This app works smoothly, does exactly what we need, and the pricing is very fair compared to other solutions. Karri, the developer, has been excellent. He is responsive, helpful, and clearly cares about improving the app and supporting users. If you're looking for a reliable and well-priced solution, We highly recommend Commslayer.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2026

Commslayer has helped us organize our support really well. It is the best app out there for support if you have a Shopify store.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2026

The best CS platform we've tried — and the support makes it even better We handle around 300 tickets a day for a health supplements brand, and Commslayer has genuinely transformed how our team operates. The ticketing system, Shopify integration, automation, and AI agent all work together seamlessly. The AI handles a huge chunk of our volume autonomously, freeing up our agents for cases that actually need a human touch. Karri and the team deserve a special mention — responsive, proactive, and truly invested in your success. Whenever we've had issues or shared feedback, they've been quick to act. It feels like a platform that's being built with you, not just sold to you. All that for more than an affordable price! Especially compared to other options available :) Highly recommended for any high-volume Shopify store.

Using app

About 1 year

Total reviews

6

Average rating

3.7

5 / 5 Share

March 5, 2026

great

Store

Elory

Using app

6 months

Total reviews

3

Average rating

4.7

5 / 5 Share

March 4, 2026

Store

Elunara

Using app

About 2 months

Total reviews

5

Average rating

4.2

4 / 5 Share

March 4, 2026

We switched from Gorgias to Commslayer. It’s a great platform that allows us to manage our emails, chats, and social media in one place. Thanks to its AI bots, we’re able to provide support around the clock, just like a real agent would. We’re excited to see what else they have in store to continue improving the customer experience. The reporting still needs to be double-checked.

Using app

10 months

Total reviews

4

Average rating

3.8

5 / 5 Share

March 4, 2026

All the functionality (and more) at a fraction of the cost of competitors. What else is there to say? The Robin Hood (mythical feudal character) of the CX e-commerce world.

Using app

About 1 year

Total reviews

16

Average rating

5.0

5 / 5 Share

March 3, 2026

Great app. Karri is an OG.

Using app

8 months

Total reviews

12

Average rating

4.7

5 / 5 Share

March 19, 2026

Commslayer is great! Really appreciate the helpful updates - you can tell that Karri really listens to what users want.

Store

Straum

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2026

They will have my business forever. Giving me the product for free while I get my s*^& together gets them infinite brownie points. I can't wait til I'm a little further along and can pay them for the next tier up to keep this business humming.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

This was definitely the best review we've ever gotten! Cheers, Karri / cofounder