Commslayer ‑ Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
Rating
4.9
feedback
64
chart
#979
All reviews
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Dec. 4, 2025
Not the product I was hoping for (and other reviews suggest). The dev team basically focuses 100% on "AI" features, when there is so many basic help desk features missing and not implemented yet, it's almost impossible to use efficiently on larger volumes of tickets. Basic missing features: 1. No native way to show your own tickets where the customer is waiting for a response (rather than we are waiting a response from them). There is no built in filter, status or flag that shows this. Makes it hard to priorities responses. We ended up creating an automation with tags to semi work around this but still really not ideal. A basic status field could resolve this. Without this, it's extremely easy to miss tickets that have been replied to. 2. No way to delete tickets at all, you can only mark as resolved which then affects stats, reports etc. If you get hit with an influx of spam emails you just want to delete, this can affect reporting. 3. No native way to submit a ticket through a portal and form, has to be done via email, Shopify, chat etc 4. Filters are very limited Now there is some good stuff for sure: 1. Having access to order data right there in the ticket is extremely useful 2. Sometimes the AI has a good response 3. The UI is fairly decent and easy too use 4. Being able to give the AI example emails of good responses is great But there is also some bugs/quirks/issues: 1. One of the most annoying is when you open a ticket that needs a very short reply and the AI starts thinking but you know you can have completed the response before it's finished thinking so you click the reply box and starts typing and it auto resolves the conversation because you hit the R key. Then you have to spend time going in to resolved, finding it and restoring it because there is no undo button. Now part of this is user error, as it wants you to hit the "S" key to stop AI thinking, however the hotkey of "R" to resolve is not a good choice and it's also not configurable. 2. If you are in a view that is filtered by tags and you update a ticket where an automation removes the tag, it won't automatically remove it from your view. You have to go to a different view and then back to the original one for it to disappear. 3. Browser tab can use excessive memory when open for longer periods of time, have observed one tab using 8GB before. 4. Team isn't really open to feedback or changes at all it seems. When I first read about Commslayer, my impression from reading their pitch was a fast moving team with continuous product update, improvements and responsive team which hasn't been the case. When I first started using it, I had to send them an email to allow me to setup an email inbox (I have zero clue why this is restricted), took several days of waiting just for that. Then I submitted feedback about the missing feature number 1 above, almost 2 months ago now. That feedback is still "Waiting for admin approval" to this day, while others have been approved more recently. I can only assume the team isn't really open to feedback that are not AI suggestions. 5. Documentation is very very limited. 6. Attachments often get stripped from tickets with no indication it existed. The only way you know is if the customer said "please see attached", then you have to go and manually find the email to see the attachment. I've been using it for around 2 months now as a trial before moving our full system over but with the lack of focus on anything that isn't AI, it's not going to be possible for us currently.
Nov. 21, 2025
Compared to our old system (Zendesk), Commslayer is freaking amazing (and futuristic)! It's truly the best of the best for Shopify support. Will be recommending to everyone. Try it and thank me later. This review is NOT paid or in any way incentivized, its my own opinion.
Nov. 17, 2025
decent app but no support from the customer support. I emailed almost a week ago and no answer, they don't even have a chat support on their website
Hey, my deepest apologies for missing your email. Our support had missed your message. Please check your inbox for my reply and solution :) -Karri / cofounder
Nov. 12, 2025
Honestly, the best helpdesk I’ve used so far. The support team is top-notch — super patient even when I ask dumb questions, and they always take time to explain everything clearly. The app itself is fast, no lag, easy to set up, and has everything you actually need. Totally recommend it — if you’re not using Commslayer, you’re just overpaying for laggy tools that don’t even come close.
Nov. 11, 2025
We replaced reamaze with commslayer - you get much more for what you pay for with Commslayer's AI. Highly recommend over any other software!
Nov. 5, 2025
We tried a few different options and Commslayer was high bar above the rest. Product integrates well, surfaces all the info we need to act quickly and is easy to navigate. They are updating and making improvements on a regular basis too. Not only this, but their customer support team is second to none. Love the product and the team. Highly recommended.
Oct. 29, 2025
Switching to Commslayer has been a total game changer for our customer support team. The AI works well, easy to set up with intuitive guidance, and the platform is incredibly easy to use. Their team is responsive, supportive, and genuinely cares about our success. Our human agents have been so grateful for our switch from Gorgias to Commslayer because we are a more efficient team. The value is unbeatable, and the list of positives just keeps going!
Oct. 1, 2025
Commslayer has been a massive time saver. It allowed me to retire my virtual assistant and finally tame my inbox. Customer service via email used to be a miserable grind, where things slipped through the cracks no matter how much I tried to systematize it. Now, it feels like the inbox works for me, not the other way around. I do have two quibbles—not dealbreakers, but worth mentioning in the spirit of improvement: 1. Sending bug on iPhone. Whether I save Commslayer to my home screen, use Safari, or use Chrome, I sometimes hit a wall when pasting content from outside sources (usually ChatGPT or our website, when Commslayer hasn’t been trained on something yet, i will paste a response from an FAQ or paste multiple sources into GPT to help me make it coherent more efficiently). The “Send” button just refuses to cooperate until I refresh, re-paste, and try again. It’s not catastrophic, but it’s a persistent snag. 2. Knowledge base input. I previously used another AI chat that had 95% of my answers down—but it couldn’t touch email. Moving that data into Commslayer has been the real bottleneck. Adding knowledge one piece at a time is SLOW. What I want is bulk import, or better yet: the ability to dump in raw data and have Commslayer draft structured articles I can refine. Right now, the manual work is slowing my rollout of full automation. That said, these issues aside, Commslayer is a must-have if you deal with a high volume of emails and chats. ZipChat got me partway there, but it stopped at chat and handed everything else off to email. At one point, my VA was literally pasting chat responses into emails for customers—which, frankly, was genius on her part, but a waste of money on mine. I even tried signing up for Gorgias, but they insisted on scheduling a kickoff call before I could touch the product. I’m sure they had their reasons, but in my world, if I need a 30-minute discovery call just to try your software, I’m out. Commslayer, on the other hand, let me dive right in. No friction. No hand-holding and it works great.
Hey - Karri here. Let's see what we can cook for the knowledge import, I agree that it is too manual right now.
Sept. 12, 2025
Best Shopify helpdesk app out there—easy to use, packed with great features without costing an arm and a leg, and the team is fantastic at resolving any issues!
Sept. 12, 2025
We almost spent way more on something else. If you are wondering if all the 5-star reviews are legit .. install it and find out for yourself. The team devs are great and the app keeps getting better. Well worth it.
Sept. 12, 2025
The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it. Their AI is the best I've seen in the CS space. Karri and his team actually listen to feedback, are always looking to improve and their product, it's a joy for me and my team to work with!
Sept. 12, 2025
i really like Karri and how he conducts himself. we ditched Gorgias for this as every MF is trying to increase prices and suck blood out of ecom brands. things are already tough and we dun need to keep switching out of apps cos someone got greedy. trust me, go with Karri (commslayer) They are serious about their work. Benny - Anothersole.com
Sept. 12, 2025
We switched from another support app and are now saving a lot of money. Commslayer offers tons of features, the AI is great, and new functions are constantly being added. The support team is outstanding and very responsive. Highly recommended!
Aug. 24, 2025
We changed over from Intercom (+200 usd/mo) to Commslayer. Hidden gem, basically everything but for a tenth of the price. CRAZY VALUE