All reviews

Rating Breakdown

  • 5
    100% (41 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

April 15, 2025

Great tool, really customizable and very easy to learn. On top of that, top-notch AI features that work really well !

Using app

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Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2025

I want to pay for this! Can't belive this is free rigth now. Our team setup Commsayer to move from using an email inbox to a help-desk ticket system. Commslayer does that plus integrates social, shopify chat AND has AI reposnder. Plus you can enable a info/faq style section on your site. These are big store features accessible to anybody now. The pricing cannot be beat. Note, we've also had a support request that was fairly open ended. Then founder got on a call and walked us through our issue (user error). Every time I've purvhased an app and the support had been like this, that is a good sign.

Using app

--

Total reviews

11

Average rating

4.5

5 / 5 Share

April 11, 2025

Not sure how they keep it free. But I believe it is a game changer.

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 3, 2025

It's great! Karri and the team are always improving things too and are highly open to feedback. I've been very impressed after switching from Delightchat.

Store

GYMWASH

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 21, 2025

Ummmmm how is this free??? I was skeptical at first, but WoW! Currently it just works, and that is beautiful. No frills. Everything you need in one place, help center, and now more AI features for self service. A-mazing!! If your on the fence from switching from a 'big player' just do it. We used Commslayer to get us through airing on Shark Tank and it works better than Intercom (for what we need) at literally no cost.

Store

Lectec

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 14, 2025

Very easy to use interface and great support. 5 stars!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2025

Insane value for being a free app.

Using app

12 days

Total reviews

17

Average rating

3.6

5 / 5 Share

March 10, 2025

Such a great app for customer support. Super easy to integrate with our channels and very fast support.

Using app

About 1 month

Total reviews

18

Average rating

4.8

5 / 5 Share

March 7, 2025

I recently started using the Commslayer Help Desk app for Shopify, and I must say, it’s an absolute game-changer for managing customer support! The app’s intuitive design and seamless integration with Shopify make it incredibly easy to track and resolve customer queries efficiently. I was impressed by its robust features—everything from ticket management to real-time notifications is designed with user-friendliness in mind. In short, if you’re looking to elevate your store’s customer service and streamline your support operations, the Commslayer Help Desk app is a must-have tool. It’s reliable, efficient, and has significantly improved our workflow. Highly recommended!

Store

Lastu

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 7, 2025

Excellent support, really really impressed, would recommend to all

Store

KATU

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2025

Great app and great support! I had a few questions during setup, and the support team responded instantly - fast, professional, and very friendly. The app works great, and now my communication with customers has become even more efficient. I recommend it!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2025

I have used EVERYTHING out there. This is better than all of them! I have been a shopify user since 2016.

Store

CAMO HQ

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2025

Karri (Co-founder) is really helpful via email :-) The software is really good, definitely on par with things like Help Scout (that we've used before this). Recommended!

Store

Nolara

Using app

1 minute

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2025

I migrated from Intercom after extensively analyzing all available options. Every support software out there keeps inflating their monthly pricing, making it nearly impossible to justify the cost. I’ve always been on the lookout for a tool as complete as this one—of course, it’s still missing a few features compared to the industry giants, but updates keep rolling in, and it’s getting better fast. So far, I haven’t encountered a single bug, and the support team has been incredibly responsive. I genuinely think they’re on track to dethrone the big dogs who have dominated this space for years while continuously raising prices unfairly. At first, I was skeptical—I couldn’t understand how they could offer this for free. It’s the complete opposite of what’s standard in the industry. But after testing, I can confidently say: fully approved. Huge thanks to Karri and his team for making everything so accessible and for the amazing work put into this!

Store

Aura

Using app

15 days

Total reviews

38

Average rating

4.9

5 / 5 Share

Jan. 21, 2025

This is absolutely incredible. Literally does everything our old CS app does for no price, anyone using any of the competitors NEEDS to change.

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 18, 2025

Tolles kostenloses CRM und eine gute Alternative zu Gorgias.

Store

Senkels

Using app

3 months

Total reviews

16

Average rating

3.9

5 / 5 Share

Jan. 17, 2025

Swapped from Gorgias where we felt that we were overpaying for basic features. Happy with our decision. Karri is active and it's clear the aspirations for this are high through ongoing development and improvements, with feedback sought from users. Looking forward to the new features rolling out this year.

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 10, 2025

Amazing product - I can't believe brands are paying hundreds (sometimes thousands) a month for other SAAS's that do the exact same thing. Karri is a boss too.

Store

Nectar

Using app

3 days

Total reviews

13

Average rating

5.0

5 / 5 Share

Jan. 8, 2025

Amazing App, has everything we need, plus fantastic AI assistance which makes the experience even easier!

Using app

About 13 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2025

Honestly is a gamechanger. At the FREE pricepoint you wont find anything better and it is far better than simply using G-Suite for CS. Has AI, auto hides bad comments, etc. Give it a try. Plus, Karri is a legend

Store

Scently

Using app

3 months

Total reviews

6

Average rating

3.7