Commslayer ‑ Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
Rating
5.0
feedback
44
chart
#1,298
All reviews
Rating Breakdown
Review RSS Feed
May 14, 2025
This product, this team - don't hesitate even for a second. The solution delivers as promised, actually it's better than advertised. This is the next coming of judge.me only in the CX space. Proceed without hesitation.
May 14, 2025
Excellent product. Karri is incredible responsive to feature requests and the dev team seems committed to making this an excellent app. Very pleased to be migrating from Gorgias.
May 9, 2025
THE. BEST. VALUE. HELPDESK. We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE. Karri is constantly rolling out new features and changes. Just like how we like to invest in high-delta people, we couldn't be happier with such a crazy high-delta helpdesk. If you're dropping a couple hundred $'s a month on your CS platform and looking for an alternative, you can probably get min 90% of what you're getting with Commslayer. For free. So it's almost infinite value?
April 15, 2025
Great tool, really customizable and very easy to learn. On top of that, top-notch AI features that work really well !
April 14, 2025
I want to pay for this! Can't belive this is free rigth now. Our team setup Commsayer to move from using an email inbox to a help-desk ticket system. Commslayer does that plus integrates social, shopify chat AND has AI reposnder. Plus you can enable a info/faq style section on your site. These are big store features accessible to anybody now. The pricing cannot be beat. Note, we've also had a support request that was fairly open ended. Then founder got on a call and walked us through our issue (user error). Every time I've purvhased an app and the support had been like this, that is a good sign.
April 3, 2025
It's great! Karri and the team are always improving things too and are highly open to feedback. I've been very impressed after switching from Delightchat.
March 21, 2025
Ummmmm how is this free??? I was skeptical at first, but WoW! Currently it just works, and that is beautiful. No frills. Everything you need in one place, help center, and now more AI features for self service. A-mazing!! If your on the fence from switching from a 'big player' just do it. We used Commslayer to get us through airing on Shark Tank and it works better than Intercom (for what we need) at literally no cost.
March 10, 2025
Such a great app for customer support. Super easy to integrate with our channels and very fast support.
March 7, 2025
I recently started using the Commslayer Help Desk app for Shopify, and I must say, it’s an absolute game-changer for managing customer support! The app’s intuitive design and seamless integration with Shopify make it incredibly easy to track and resolve customer queries efficiently. I was impressed by its robust features—everything from ticket management to real-time notifications is designed with user-friendliness in mind. In short, if you’re looking to elevate your store’s customer service and streamline your support operations, the Commslayer Help Desk app is a must-have tool. It’s reliable, efficient, and has significantly improved our workflow. Highly recommended!
Feb. 28, 2025
Great app and great support! I had a few questions during setup, and the support team responded instantly - fast, professional, and very friendly. The app works great, and now my communication with customers has become even more efficient. I recommend it!
Feb. 27, 2025
I have used EVERYTHING out there. This is better than all of them! I have been a shopify user since 2016.
Feb. 25, 2025
Karri (Co-founder) is really helpful via email :-) The software is really good, definitely on par with things like Help Scout (that we've used before this). Recommended!
Feb. 21, 2025
I migrated from Intercom after extensively analyzing all available options. Every support software out there keeps inflating their monthly pricing, making it nearly impossible to justify the cost. I’ve always been on the lookout for a tool as complete as this one—of course, it’s still missing a few features compared to the industry giants, but updates keep rolling in, and it’s getting better fast. So far, I haven’t encountered a single bug, and the support team has been incredibly responsive. I genuinely think they’re on track to dethrone the big dogs who have dominated this space for years while continuously raising prices unfairly. At first, I was skeptical—I couldn’t understand how they could offer this for free. It’s the complete opposite of what’s standard in the industry. But after testing, I can confidently say: fully approved. Huge thanks to Karri and his team for making everything so accessible and for the amazing work put into this!
Jan. 21, 2025
This is absolutely incredible. Literally does everything our old CS app does for no price, anyone using any of the competitors NEEDS to change.
Jan. 17, 2025
Swapped from Gorgias where we felt that we were overpaying for basic features. Happy with our decision. Karri is active and it's clear the aspirations for this are high through ongoing development and improvements, with feedback sought from users. Looking forward to the new features rolling out this year.