Commslayer: AI Helpdesk & Chat

It's really really great. Way better than gorgias and richpanel for sure for a way smaller amount of money. AI is SO Good that you can automated 90% of your tickets easily

Insane App for customer service. I get around 30 messages weekly that I can handle now way better than manually before. Also lot of interesting things coming in the future. Highly recommend!

We have used Commslayer in our NZ/AU ecomm business for 1+ years and love this app. The support team are easy to contact for any questions or requested improvements and you are updated regularly with developments in the software. We have had multiple agents using the app at a time and it's great to answer customer replies (using canned responses) or to collaborate with other team members before a reply is sent. Highly recommend!

Excellent app. Very good value and the team is constantly improving.

Great app and good support as well. Was having some issues here and there due to a wrong set up from my side and the team helped me out quickly! Would recommend!

The 2 one Str reviews written by others doesn't reflect our experience. i have zero interest in this business and as a client, they are very very very supportive and responsive. To feel protective over them as a client tells you how we feel abt this wonderful company.

I really wanted this to be good but the AI is just really poor at being consistent and pulling the relevant information from the docs. Sorry

Gorgias and Zendesk watch out! these guys are going to smoke you! The platform takes a bit of time getting your head around - i got on an onboarding call and the team was really helpful including Bernardo. They are working very hard and there are some growing pains but excited to adopt this product fully!

Insanely helpful!

Great experience so far. Slack channel with the team for any issues which is amazing. Bernado was excellent for providing product demos and support. So much more advanced AI features than Zendesk, and 10% of the price, no brainer. Hope they can stay nimble and keep it affordable. Would 100% recommend.

Great app to use on the free plan if you are wanting to have a little better organization in your support inbox and want a support ticket system. That being said I started on the free plan and have upgraded to the basic since the developer is constantly updating and adding new features. It really seems like they take customer feedback into account and I love opening the app and seeing all the changes they make. Truly a great app, highly recommend.

Great Helpdesk app, that pushes AI features to the next level. MCP integration with Claude works great. Support and feature requests are taken into account quickly. Highly recommended!

Just perfect!

As our business has grown, it's become almost impossible to manage reviews, Facebook comments, Facebook messages, support emails, etc. Commslayer has been a game changer to simplify and manage those channels in one place, one login. We're using the free help desk right now but are setting everything up to turn on AI to automate a lot of the things that we're doing manually today. Plus, this system will allow us to plug in part-time support agents to help out during peak seasons. This is a great product. The team is great. They're super helpful and responsive and I have no doubt that this will be the Judgeme of support products for Shopify moving forward.