All reviews

Rating Breakdown

  • 5
    96% (8,935 ratings)
  • 4
    2% (155 ratings)
  • 3
    0% (26 ratings)
  • 2
    0% (22 ratings)
  • 1
    2% (174 ratings)
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5 / 5 Share

March 19, 2024

I would like to say, I am impresses with the customer service is. They really try to find a way for you to be successful and always friendly. I have been dealing with Carrol Tu recently and she has really went out of her way to help, even more then the customer service that have monthly fees I have tried in the past. Thank you CJ and Carrol , A++

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

March 19, 2024

If you want to ruined your business then deal with CJ dropshipping. They issue the fake tracking details but never ship the orders. Customer gets the email with fake tracking numbers. My orders are waiting in processing for last 10 days and they are making excuses everyday, asking me to wait for few more days. Their claims of shipping in 3-5 days are joke.

Store

Styleeo

Using app

8 months

Total reviews

8

Average rating

3.5

5 / 5 Share

March 19, 2024

So far so good. Customer service is excellent. I appreciate Rebecca helping me out with a VAT issue. Thank you

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2024

I like Ruth helping me with my Shopify store she gave outstanding service and I need her more to give my customers excellent service Thanks Ruth

Using app

6 months

Total reviews

7

Average rating

4.6

5 / 5 Share

March 19, 2024

I've recently just started using Cj dropshipping as a go-to fulfillment center and product sourcing hub for my brand. Right from the very beginning I was pleased with the service. I ran into a little discrepancy as I'm still new navigating the website and Ruth was super helpful! She responded in very timely manner while providing me with photos to help make the process go smoothly! My experience overall has been phenomenal thus far and thank you Ruth for being a massive support!

Using app

13 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 19, 2024

Satisfied with my experience with agent Leah fast and professional response I recommend CJ and his agents

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2024

I am extremely satisfied with the service provided by CJ Dropshipping. Their customer service was exceptional: they were very quick to respond to my inquiries and resolve any issues. In particular, I would like to thank Leah for her availability and courtesy in assisting me. I highly recommend CJ Dropshipping to anyone looking for a reliable and professional service

Store

Itrend

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2024

Great app and partner, with kind and fast support. Special greetings to Fionnula, who helped me today and my agent Krise. You are the best, guys <3

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 23, 2024

The customer support team of CJ is incredible! We had the pleasure to work with Mandy and she quickly and reliably solved our issues concerning product synching and connections.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2024

So many products to choose from. and the customer support is very proactive especially Agnes, who accommodated my questions in the midnight! A very reliable partner indeed!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2024

Karen Jiang is my personal assistant to cj, she does a great job and responds very quickly when I need help.

Store

EROS

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 29, 2024

Great Service! If you have a problem, they´ll help you immediately. Especially Chandy Chen. And she indeed has fully patience in customer those encounter problems.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2024

very satisfied with CJ. I was in contact with the agent, Fanny, who was able to respond to all my requests very quickly and perfectly. Many thanks to her.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2024

Corry! Corry! Corry! Best customer service in the world! She helped me since the launch of my store, and whenever I needed help and having concerns, she solve them right away and explained it in every detail. I once having problems with the sku bundles but she still manage to find the best solutions ever even though the technical team seems not finding a solution for it, but she manage to find the new supplier with the same product I need as soon as she can. So really great effort! Corry! Love your help. Very easy to work with and great communication skills, she is also very kind and friendly. Best of the best customer service!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2024

I have been working with CJ Dropshipping from the beginning of my store's development. I love its organization and user friendly design. Like any other beginner, I have had doubts, and whenever I have needed help, Customer Support has been straightforward, clear, and very helpful. Special thanks to Bianca

Store

CHARMEN

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2024

Roxanne best agent on CJ drop !

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2024

Very nice customer service, Whalen is the best!

Store

Ovenda

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2024

Zoey Zheng was great!, very helpful and informative & resolved all of my issues.. thanks

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2024

I needed an order dispatch expedited and I received fantastic service from Zoey Zheng, Jolie Zhu and Sini Liu to get this done. They are always available and helping me with any of my business needs. Ken Yang is also great help. Always available when I need and all my questions answered quickly. Joean Gu - Helpful information regarding purchasing in advance

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2024

My journey truly elevated when I began collaborating with CJ Dropshipping approximately a year ago. I can confidently say that my experience with CJ Dropshipping has been fantastic. One of the standout aspects of CJ Dropshipping is its unparalleled customer service. It's evident that they prioritize client satisfaction above all else. However, what truly sets them apart is the exceptional service provided by my agent, Erica Zhang. Erica Zhang's dedication to her clients is truly commendable. From the moment I began working with her, I knew I was in good hands. Her attention to detail, prompt responses, and willingness to go above and beyond have consistently exceeded my expectations. She doesn't just meet the standard; she sets a new benchmark for excellence. ⭐⭐⭐⭐⭐ for Erica Zhang - CJ Dropshipping

Using app

Over 1 year

Total reviews

3

Average rating

5.0