CJdropshipping: Much Faster

Bruce lin was really helpful in figuring out what I needed help on for fulfilling the order. He was able to understand my issue and assist me accordingly.

I asked Robert Yang on WhatsApp to check an important product question with the supplier. He got back to me with the answer in under 10 minutes, which was amazing. Thanks, Robert and the CJ CS team!

Gildan provided exceptional assistance during my shopping experience. She is quick to provide answer for every question I asked her. I’m truly grateful for her support. Thank you, Gildan, for your outstanding service!

Rebecca Lin was very helpful and answered all my questions in timely manner. Excellent service! Thank You!

I’m happy to work with CJ Dropshipping and my Agent Shicharl she is very helpful and fast to resolve issues. They have great support Service very good for start ups and they have many range of product choices they resolve issues very fast The app is amazing i fully recommend it.

Kind and helpful, Bonnie helped me solve a problem with the packaging of my order. Very satisfied with the support received!!

I love their customer service. Quick and problem solving. Special thanks to Sita Cui. One of the best dropshipping service to use from China.

Thank you Michell Luo for helping me so much tonight! I appreciate all that you do and for being so patient with me!!

It's my first order and everything going well, thanks for Ceci helped me very well buy locating my order and make everything in the right way

Great live customer service, I had a lot of questions about my test orders and custom packaging that were answered by Jolee Gong, she was the best and took a lot of time to help me!

I am more than satisfied with CJ! They always help you, no matter what the problem. It makes my whole business much easier and more efficient!

Connie and Flo Ma really do a great job. They help as best and as fast as they can. I'm really happy to have such good contacts.

Zeki has recently been my new agent. He is always able to find a quick and effective solution to any problem. I appreciate that he is not responding with scripted responses and will always try to understand what the issue is and how to assist. He is very knowledgeable agent I know he is the one you can turn to when you need something done, and I hope to continue working with him for a while to come.

Good customer service from CJ and agent Arlene. Very fast with her response and had clear helpful instructions to my problems

I wish I could start this off with the screenshot I took. I had a rep tell me there was no site to leave a review on. Lucky me I found one. Although I appreciate the cheap products for my customers you get what you pay for. Or I don't get it, I should say. I was given a refund (only through there wallet) not a refund to my actual account, for a product that I was told was in stock for a customer, just to be told 3 weeks later it is gone and my customer's second product, that I paid extra on to get it rushed, still after three weeks was never shipped. Getting the refund back is fine, but they put it in Their wallet not back in my account, and then made me pay extra to get my own money back!!! Trash I'm sorry. I know it's not the reps, it's the company. Just be cautious. This is another way for them to pay there people, skimming off the top of everyone's orders. Making you pay extra by saying they had to source the product somewhere else, just to later say the product is gone, and still keep your money. And keep your priority shipment money just to still send ONE product LATE TO THE PAYING CUSTOMERS. My customer still HAS NOT received her product. It is now Dec 2 and she ordered them Nov 13 2022. SMH

Nice and best-customized services for vendors. Reply on a timely basis. They are recommended for dropshipping. My customer representative executives are also very cooperative, especially Tommy, Arina, John, and Hector.

My CJ agent, Lori, is amazing. Goes above and beyond for us and has supported is throughout the challenges of the year. CJ are also quick on their feet. When we exceeded the orders per month with our current supplier, they went and found a new one and checked the quality of the products without us having to ask, so that we could keep selling without any stock issues.

I've been trying out the CJ dropshipping platform for a week and it has just been absolutely appalling. I've been sending queries via the Chatroom, the Live Chat and email but my queries haven't been answered or resolve. I ran a test order through because I was tired of chasing for answers and was going to run the test on my own to find out how the dropshipping process would work. The order has been sitting in the CJ system and the transaction cannot be finalised due to their system error. It's been absolutely frustrating. I am so glad I haven't transitioned my store over to the CJ platform as this would have ruined my business. I caution other business users to test out the process for yourself before proceeding. My experience has been nothing but unsatisfactory from the go.

CJ has life-saving customer service. Mango and Rebecca in particular was very kind and prompt to resolve any issues or inquiries I had.

Very helpful and great company so far this is my only go to dropship service. top notch customer service