CJdropshipping: Much Faster

fast anwsering, usual problems with out of stock products, wrong products or other but agent are here to fix it

Im very happy with CJ dropshipping! works really well but most importantly my agent Wendy Yuan is very helpful. Always making things easy for me and helping me when she can. Overall very satisfied

Crystal Feng from CJ Dropshipping has been very helpful with my business. She is diligent and has helped me with navigating my orders, disputes, sourcing, ordering in bulk and shipping. She is very proactive in helping me to solve all my issues before I even need to reach out to her. Crystal goes above and beyond in her role to assist with all my requests. Thanks so much Crystal!

Estelle is the best agent! She is an angel! She is very helpful, polite and fluent in English! She is also always available and I adore her work!

My agent Catherine from CJ is the friendliest person ever, she was always ready to help me out for any obstacles I faced! She is amazing!

Tiffany Chao was a very helpful agent, she takes the time to investigate an issue with some of my orders on hold. I would recommend her service to anyone for anything.

I use CJ for a few months now and especially my Agent Susan is amazing and help me with everything! I'm really happy to work with this Company and can definitely recommend it!

Great app and platform and excellent customer service especially with Danny (my personal agent) 5/5.

The CJ drop ship service itself is maybe very good. But I don't think I'll ever know. The complexity of using the app to simply add products to your store is terrible. It is not easy as with Eprolo or Oberlo. There are no clear explanations of what needs to be done & there are various, seemingly unnecessary options as well, which makes it even more confusing. For eg there are 3 different screens that show my products, and 1 of them has conflicting information to the others regarding availability & shipping! But worst of all is their command of English. It is absolutely terrible. From their on site headings and descriptions, to their site/Youtube tutorials, to their Chat service, it is very confusing. CJ needs to invest in a few customer service people who can convey & understand information in English correctly. I have spent over an hour this evening trying to explain an issue to a customer service agent who simply could not get what I was trying to say, and I ended up giving up, with the issue unresolved. The site navigation is also below par. If you DO open chat, the text box cannot be moved around, so it goes right on the middle of your screen so you cannot see the CJ page at all. You have to close the box to look at the page, and then reopen it. There is also no way to END the chat. You can only minimize the chat screen which is very strange. Here's an example of the ambiguity of the site instructions. In the side menu Authorisation / Shopify, you'll see a summary of your store and its settings. Regarding the Inventory Sync setting, if it says "Enable" it actually means this setting is disabled. If it says Disable it actually means your connection is enabled. Such confusing titles and descriptions abound on this site. I am not confident that it is even set up to work with my Shopify site, and as explained, the Chat support are less than capable of putting one's mind at ease. This site makes me nervous about selling, in contrast to Oberlo & Eprolo whom I have been confident with right from the start.

This app really solves all your logistic problems when it comes to Dropshipping, it's a game changer! Also, I had great people working with me, Vincy is always super helpful and it's apleasure to work with.

My agent Isabella has been assigned to me for some time now and I honestly have had nothing but GREAT experience with her. Anything I need help with and any issues that arise she ALWAYS get its done and fixes it right away. I never have to ask twice or have to worry. Very pleased with the customer service. I especially love that she “gets me” and all of my requests/needs the first time, without me having to repeat or explain further. Thank you guys!

Decent prices and good delivery times. All you need to run your dropshiping business. Very helpful customer service.

I use CJ Drop and I have a fantastic agent and everything is going very well! She keeps me informed of changes in delays etc...

Very good experience in working with my agent Helen. She is responsive and always help me to solve different kinds of problem. Also, the shipping time is fast! Recommend!

Big shout out to my agent Mango Hu! She's been an invaluable member to this partnership. She's helped us private label products, launch new products, develop supplier relationships, negotiate pricing and assisting us with logistics/support issues. I am very happy to be working with Mango Hu and I very much appreciate the service she provides us. Thank you so much!!

Out of stock problems are an issue with this company. I have not removed the products from my store but have changed their availability to pre-order only and notify the customer when they are in stock.

Great! Their application is excellent. I've been using their apps for a year now and I'm satisfied. However, they have 2 minus points: the dispute department and the sourcing department. I hope they will have changes in these 2 departments. Anyway, they still deserve 5 stars. Good year cooperation. Thank you very much./

Great Customer service overall, high reliability, professionalism and quick responses. Highly recommended and a pleasure to work with!

I have been using CJ for a long time, and it's a good, reliable service. However, working with my agent, Mandy Lu, has been a nightmare. I constantly have to chase her for updates, and when she responds, the information is vague or incomplete. Unfortunately, Mandy Lu is unprofessional and irresponsible. I would not recommend working with her.

Thanks to Gina starting my Shopify Store got really easier, She was there to help every single time I needed her.