CJdropshipping: Much Faster

Daria provided outstanding, quick, and precise service. She was extremely helpful with my inquiries regarding products, packaging, and order details. Highly recommend working with Daria and CJ!

Had the best experience with Alan Yang, got right to the point and fixed the problem, first time I have called in and had it handled in 5 minutes and was very respectful and professional !

Support from Elara was excellent

Connie Jin was a great help and got me back on track! She's a star!

Great experience with CJdropshipping customer service. Linda was very helpful, patient, and professional. She answered all my questions clearly and helped me understand the warehouse and inventory requirements. Really appreciate her support. Thank you, Linda!

Angel was incredibly helpful and quick to answer all of my questions about inventory syncing and US warehouses! Great customer service, very polite, and made the whole process easy to understand. Thank you, Angel!

Angel Li is a very good support! She helped us with Address problems very well!

Thank you to the team for helping me find my coffee machine and guiding me through the ordering process! I really appreciated their helpfulness and kindness. A great first experience

Elara was an excellent customer service agent. She was very professional, patient, helpful, and attentive throughout the entire conversation. She took the time to understand my situation and provided clear and helpful assistance. I truly appreciate her support and excellent customer service. Highly recommended!

Excellent service from Ken Yang at CJ customer service. Fast and responsive in understanding the problem and communicating a solution.

Minnie helped me set up my account. Place my first order, helped me find better prices for shipping and listened carefully to my wants and needs. Is fast and responsive and very clear in her communication. Overall very satisfied!

Elara provided excellent customer service. She was very helpful, patient, and explained the entire order fulfillment process clearly. Thank you, Elara, for your great support! Highly recommended.

ken from cj is good

I've got a great assistance from your agent Sharon.Thank you.

1-Star Review — Extremely Disappointed with CJ Dropshipping As a small business owner just getting started, I really wanted CJ Dropshipping to be a reliable partner, but unfortunately, my experience has been extremely disappointing. Shipping times are far too slow. If the current shipping time is considered an improvement from what it used to be, that is honestly concerning. Slow shipping can seriously hurt a small business, especially when customers expect reasonable delivery times. The U.S. warehouse option for clothing is also misleading. Products may show an option to ship from a U.S. warehouse when you're listing them, but the U.S. warehouse does not necessarily carry the same product. This makes the option feel almost useless when you're trying to provide customers with faster shipping. Even ordering samples has been unnecessarily slow. As a new business owner, I need to be able to test products, inspect quality, create content, and make informed decisions without waiting an unreasonable amount of time. The biggest issue is that a dropshipping supplier is supposed to help a small business grow—not create additional obstacles that can damage the customer experience and the business's reputation. Long shipping times, limited U.S. inventory, and slow sample delivery can be especially damaging to a business that is just starting out. Because of this experience, I will be looking for another dropshipping service. I cannot build my business around a supplier that cannot consistently support the shipping and product needs of my customers. I would strongly encourage other small business owners to do their research and carefully test CJ Dropshipping before committing to them. What may seem like a convenient option initially can become a serious problem once you're trying to actually run and grow your business. Small businesses cannot afford to have their reputation damaged by unreliable fulfillment.

Excellent service and great support! Leah was very helpful, friendly, and responsive. She made the whole experience smooth and stress-free. Thank you so much for your assistance, Leah! Highly appreciated.

Great experience! Ken provided exceptional service—he was extremely helpful, fast, and resolved my issue in no time. Highly recommended!

shipping is a bit long but the customer service is great

Carman Wu has been really helpfull!!

I am very happy with the customer service (Angel Li), she is very quick to support and help with our open tickets :)