CJdropshipping: Much Faster

Nice exprence with CJ assistante ,Linda was kind and disponible

Agent Everly is always very helpful and attentive. She even shared her WhatsApp contact with us so we could resolve our pending issues as quickly as possible. Her support and dedication have been greatly appreciated.

Thanks to Kara Cao for the amazing support! She has always been helpful and responsible！

We are very satisfied with Mirelle’s professional service! Throughout our cooperation, she has always been patient, responsible, and efficient in communication. She understands our needs quickly and provides valuable suggestions and solutions. Whether it is product consultation, order follow-up, or after-sales support, Mirelle always handles everything carefully and responds promptly. Her professionalism and excellent service attitude made the whole purchasing experience smooth and pleasant. Highly recommended with five stars!

Au top !

Linda has been incredibly helpful throughout the entire process. She has been patient, professional, and always willing to find the best solution. Even though my case was quite complicated, she took the time to follow up, answer all my questions, and make sure everything was handled properly. I truly appreciate her dedication, excellent communication, and outstanding customer service. Thank you, Linda, for your support and hard work! It has been a pleasure working with you.

Customer support is amazing, and app is user friendly. Big shoutout to Billy who helped me alot! Big shoutout Ginny who helped me alot!

I've been working with Yuci for several months, and she's always been quick to help whenever I have questions. She helped me understand the different shipping methods and choose the best options for my customers. I'm very happy with the support I've received. Thank you, Yuci!

Jennifer Xian is very excellent at her job, she's so helpful and provides me with support as best as she can!

I had a very pathetic experience using CJ Dropshipping as my fulfilment partner. My customer orders has been stuck in transit for over a month with no delivery, despite the tracking showing that it arrived at the destination airport weeks ago. Throughout this period, my customer repeatedly contacted me asking for updates What frustrated me the most was not just the shipping delay—it was the lack of ownership from CJ. Every follow-up resulted in generic responses such as "we've urged the logistics team" or "please wait patiently." There was no concrete investigation, no estimated resolution, and no proactive communication. As the store owner, I had to: Apologise to my customer multiple times. Spend hours following up with CJ support. Eventually issue a full refund out of my own pocket because the customer lost confidence in receiving the order. International shipping can sometimes be delayed—I understand that. But suppliers are judged by how they handle those delays. In this case, there was very little accountability, poor communication, and no practical solution offered. For businesses that value customer satisfaction and reliable fulfilment, this experience has been extremely costly, both financially and in terms of brand reputation. I would not recommend CJ as a dropshipping partner.

Ruth a résolu mon problème de sync en moins de 10min. Très professionnel, réactif et clair. 5/5 Il a trouvé direct que c'était une erreur de suppression. Merci Ruth pour ton aide !

Working with Kara is easy and fast. Thumbs up

It sucks I have just been in a never ending loop of trying to connect my store 1 Star.

Very good services, I recommend 100%. My personal agent Oliveira Peng is always available and very helpful answering any question I got! You can find any product you want, get a custom packaging and other amazing features. Thank you!

Linda was very kind, patient, and helpful. She answered all my questions and made everything much easier. Thank you, Linda! Highly recommended.

Très belle expérience avec le service client Cjdropshipping. Mon agent Linda est très à l'écoute et m'a très bien aiguillé je vous la recommande.

Absolutely terrible customer service and follow up. Their lack of professionalism almost put my stores reputation at risk. They didn’t even have the courtesy to inform me of a supplier delay in advance and after chasing them for several days, they confirmed my shipment wasn’t despatched after a week. Don’t waste your time with these guys, I have them two stars for the other orders they’ve delivered within 10 working days. They are also the most expensive compared to other agents.

I've been working with CJ since January, and I think their customer service is excellent, especially the professionalism of Nana Yue, who is always ready to offer comprehensive, practical support.