All reviews

Rating Breakdown

  • 5
    96% (2,031 ratings)
  • 4
    1% (29 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (3 ratings)
  • 1
    2% (47 ratings)

Reviews with Text

  • 99% (2,093)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 8, 2025

My agent, Arina Dong, helped to figure out many questions I had when I first joined the platform to make sure everything was right and pricing was correct. Also helped me to sync my store and see all orders. Thank you!

Store

StayLip

Using app

14 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 7, 2025

Aaron Lee was very helpful to my issues and gave me advise that really helped me a lot. Thank you very much!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

I needed some help with the order. Representative name Angel helped resolve the issue and answered questions I had.

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Thanks to the customer support, espiecially Ken for the good support

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 22, 2025

I just have to say – Doki is an amazing agent! Even during the Spring Festival, when almost everything in China shuts down, she still did her best to reply whenever she could. Not once has she ever told me ‘no’ to a request. If something seemed difficult, she always found a way to make it work. What I love about working with her is that she doesn’t just do her job – she thinks ahead, looks for better solutions, and genuinely cares. You can tell she’s a good person – honest, smart, and always eager to learn and grow. At the end of the day, in eCommerce, your agent is one of the most important things. There are always challenges, always unexpected situations, and having someone like Doki who actually cares about your success and puts in the effort makes all the difference. CJ Dropshipping as a platform is already great, especially for dropshippers, but honestly? The real cherry on top is having an agent like Doki. Highly recommended!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Great service from Connie Jin

Using app

3 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 4, 2025

April has been awesome every time I had issues or questions, she is helpful and patient with me. After using the app for over 1 year now, there are a few updates I would like to see to streamline some of the functions.

Using app

Over 1 year

Total reviews

2

Average rating

4.0

5 / 5 Share

Feb. 4, 2025

So far I have nothing to complain about, the support staff are very attentive, and I am very grateful to Agnes who was very kind in informing me about what I needed.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 4, 2025

This review is about my agent, Kristy, not about the CJ app. Kristy is very responsible and efficient. My queries and issues are always attended to quickly and well.

Store

Ovalo

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 4, 2025

du erhälst schnelle und klare Hilfe, es wird dir sofort geholfen und ist ein richtig guter Support!

Store

SKIMONY

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2025

Connie's customer service is amazing! she did an amazing job answering my queries and offered great communication!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 2, 2025

I'm working together with Aron Lee. I could not be happier with my assistent to work with. I can really recommend CJ to start your online business.

Store

Lurosa

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 20, 2025

I just wanted to take a moment to express my heartfelt thanks to Cucheng for their incredible support during a challenging time. Their guidance and expertise were instrumental in helping me resolve a critical issue with my drop shipping business. Thanks to their expert advice, I was able to fix the problem and get my business back on track. I'm thrilled with the outcome and grateful for their help. Cucheng truly went above and beyond to ensure my success, and I couldn't be more thankful.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2025

He offers outstanding assistance and is very friendly. He is always willing to help with any questions and does so in a professional and polite manner. His support is truly appreciated."

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2025

Suki, Ken and Pauling

Store

My Store

Using app

8 months

5 / 5 Share

Feb. 20, 2025

Good customer service. I am able to contact human staff at any hour of the day and get a fast response. Bonnie Gu replied to my requests promptly.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2025

New small business owner. Came across the CJDropshipping app on Shopify. From the products to the customer support, absolutely incredible! Love this dropshipper! Thanks to Eileen for the help with my shipping questions! You are the best!

Store

FBGear

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

1 / 5 Share

Sept. 15, 2025

At first, I thought CJ Dropshipping was the best option for my business, but now they are extremely disappointing. They are incredibly inefficient: they don’t update their inventory, and 3 or 4 days after placing an order, they casually tell you the product is out of stock—when your inventory shows thousands available! Their support is awful, responding with vague excuses and never actually solving any problems. Shipping is painfully slow, and if your order has more than one product, it turns into a complete disaster: delays, mix-ups, and constant errors. Totally frustrating and disappointing. I wouldn’t recommend CJ Dropshipping to anyone looking for a reliable supplier.

Using app

Over 2 years

Total reviews

19

Average rating

5.0

5 / 5 Share

Jan. 24, 2025

Superb service. kribee Huang made the process easy and straight to the point.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2025

Very Helpful recommend this app

Using app

About 2 years

Total reviews

2

Average rating

5.0