Rating

4.8

feedback

3,982

Reviews

chart

#419

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    4%
  • Less than a month
    19%
  • Less than a year
    39%
  • More than a year
    36%

Reviews Summary

The Infinite Options app has received overwhelmingly positive reviews from users, with many praising the excellent customer service provided by the team. Users have highlighted the quick response times, helpfulness, and efficiency of the support team, particularly mentioning individuals like Emily and Abby. The app itself is commended for its functionality in adding product options and variants, especially for personalized products. Users have also appreciated the ease of use and the seamless integration with their Shopify stores. However, there are a few negative reviews mentioning issues with compatibility, pricing discrepancies, and difficulties in setup for more complex requirements.

Highlights

Excellent customer service and quick response times
Ease of use and functionality for adding product options
Positive user experiences with personalized products
Negative feedback on compatibility and pricing discrepancies
Challenges in setup for more complex requirements

Rating Breakdown

  • 5
    93% (3,705 ratings)
  • 4
    4% (160 ratings)
  • 3
    1% (36 ratings)
  • 2
    1% (20 ratings)
  • 1
    2% (60 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 19, 2024

Absolutely love this app and Emily F in customer service is so sweet, helpful and answered all my questions! Definitely beyond happy with her service. Thank you again!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2024

I made some SEO changes to my store and didn't realize it was affecting how the the Infinite Options app appeared to customers. I emailed asking for help and they immediately looked into the issue and then created a short video tutorial showing the problem. So helpful! I made the changes and my website was back and running perfectly.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2024

Fast, fun and VERY GOOD service.

Using app

Over 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

Great app! We offer our customers free engraving every holiday season and Infinite Product Options worked as needed. I also contacted customer service with a question and got an immediate response and solution.

Using app

14 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

This app has really helped us with our extra variants. It seemed hard to setup, so I hired someone on Fivrr to do it, and then it was easy after that.

Using app

7 months

Total reviews

3

Average rating

5.0

All reviews

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