Infinite Options
Shopify Product Options
Rating
4.8
feedback
3,930
chart
#12
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
19%
-
Less than a year
39%
-
More than a year
36%
Reviews Summary
The reviews for the Infinite Options Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its excellent customer service, quick response times, and helpful support team. Users appreciate the app's ability to add customization options to their products easily, especially for personalized items. The app is also commended for its intuitive interface and the convenience it offers in setting up product options. However, on the negative side, some users have reported issues with the app not working as expected, such as prices not updating correctly, lagging performance, and compatibility issues with themes. There are also complaints about the need for coding or API usage for advanced functionalities, as well as concerns about cluttering the cart with irrelevant items and pricing inaccuracies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 19, 2024
Doesn't work out of the box. Prices don't update when an option is selected. If you want to use an option with a price, you have to connect to an item and you can only use that item's price (no custom price / discount for it being an add-on). Even then, the price doesn't actually change - on the listing, the cart, or anywhere else once you've done so. You also can't hide the "option" item by unpublishing it or it won't work correctly. So you end up cluttering your cart with items that aren't relevant to customers and priced incorrectly as stand-alone items. It is laggy - front end and back end. Support is only available sometimes. Anything beyond the most basic functionality you must code through their API or pay someone else to code. I'm not sure what we're paying for.
June 10, 2024
Never experience any worst app than this. Disgusting app and worst support service. Don't try it all otherwise you'll regret.
June 10, 2024
The team is very professional and helpful, and they reply very quickly. Great customer service. The Infinite Options app itself is a game-changer. It's really helped out my store, as I need to include a lot of customization that is not natively supported by Shopify. It's really easy and intuitive to use and I would absolutely recommend this app!
June 9, 2024
We have used this app for 5 years. Upgraded our website and had a problem with the conversion to the new theme. Sent email and within 30 minutes they fixed the problem.. Great Customer Service.
June 4, 2024
Seriously best app ever and such helpful customer service and the app makes so many features possible for my app!
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