Infinite Options

March 15, 2024

At first glance it's perfect, but in execution this app has two serious flaws. First, there's no built-in way to bulk export the order data gathered with Infinite Options. So unless you're painstakingly filling orders one at a time, fulfillment requires a second app. Second, at any time, the customer can remove a paid add-on from their cart, but the parent product will still display as ordered with the add-on. When it is that easy for customers to order products they haven't paid for, then I can't take this as a functioning app for selling things. There are "workarounds" for this second issue listed in support articles, but they do not work.

Nov. 21, 2023

Customer experience good. However, I am unable to successfully export orders with delineated (columns in excel or .csv) custom fields from option sets. Need for our fulfillment supplier. Please assist. I can be reached at [email protected] and 647-299-2827. For example Jersey Size (heading).

May 29, 2023

I requested the information/install on the Dawn Theme in my comment section during I paid for help from Infinite Options. I've waited for communication from you all through email or something about this. I just need help with creating my options for products, I already went through the tutorial. That is why I paid for extra help!

Feb. 7, 2023

The app is working as described. Unfortunately there is no support for multilingual sites with the official translation app of Shopify "Translate & Adapt".

March 9, 2022

This app helped me to create a customizable order form but it wasnt without its hardships. Its not as straightforward as I thought it would be and the final output doesnt really look good (at least for longer forms) unless you know what you are doing with CSS. In my case, it has caused me to hire them and pay an extra fee to get it right...And the 24/7 support is a farce! They simply accept emails 24/7 and get back to you whenever...who doesnt?!? Chat just sends them an email, it doesnt even connect you to someone...ugh...At this moment I am sitting here with an urgent issue and have no idea when I will hear from them...IF you arent an expert in programming/CSS/etc., expect headaches and longer than expected wait times for getting help.

Feb. 14, 2022

Please be able to operate in Japanese. Very confusing… Simple words are fine. I really want you to respond quickly.

Jan. 20, 2022

I'm not very computer techy and lack the patience to learn how to use the app properly. You have to be able to do coding. I was scared I would screw up my website beyond repair. It is way too complicated for me.

July 14, 2021

I love that I can have infinite options, but I wish there was a way to attach individual prices to options without adding a whole new product.

June 29, 2021

Hope you will add loading file option. When i was opening a personalization box for customer. I cant add a note box on there. Hope the app will be good

April 28, 2021

I loaded this app to help my client to tell me wich allergies they got with a text box. I am satisfied with this option but it will be relly nice to be able to display it on my collection page where they can click on ''add to cart''

Aug. 9, 2020

I used the app to allow the customer to write text on jewellery. It took a little while to understand how to do it. But Jordin from Infinite Options was really helpful and got me through!

Aug. 7, 2020

Love the ease of this app, but at least one or two times per week, we are getting orders coming through where the values selected (or the default values) are not coming through on the order. This has been happening now for 4-6 weeks. Support button in the app is not working either. If that bug is fixed, it would be 5 stars.

July 10, 2020

The app was working fine but now I cannot access it. I click on it and nothing happens. Hoping to have this resolved as soon as possible.

June 18, 2020

The app is solid and provides a lot of useful functions, but it has some limitations that we cannot work around for our business. The biggest example is the necessity to create a new product for every option that adds a cost. We have many artisinal items that are extremely customisable and exporting the data involves exporting a lot of unecessary SKUs that we will alter need to delete when all we need to do is increase the base value of the product variant. Also the conditional logic does not interact very well with the basic variants set up by Shopify. Finally, swatch sizes are small and there are very few options for managing how information is displayed. An accordion option would go an awfully long way to improve the user experience. These criticisms are purely from our perspective and we udnerstand the demands of our product range are severe. Overall it is a good application, but not the right fit for us.

April 1, 2020

Can you help me with making the theme work with Prestige? Looks otherwise quite ugly. Not sure how to match the CSS.

April 22, 2019

Tech support is 100% top notch. Once I get using the app more I will adjust the rating upwards (hopefully)

April 17, 2020

Please, HELP!!! Nobody is answering the email. All the fields have suddenly disappeared. Nothing has been changed and I dont see any information that something happened on their side.

Dec. 16, 2018

is there a way to rearrange where the options show up makes the site looks jumbled and out of place.

Dec. 7, 2018

Adding options is awesome. What I am not seeing is when I add a product to my cart, all of the options that are free, nor am I seeing the actual product I am selling that does have a price. I am only seeing the options which seems weird. I will change the rating if I can figure out how to fix this

Sept. 4, 2018

just nervous im brand new i hope im doing the right thing i have alot to do this is all much harder than i thiought