Infinite Options

June 19, 2024

Doesn't work out of the box. Prices don't update when an option is selected. If you want to use an option with a price, you have to connect to an item and you can only use that item's price (no custom price / discount for it being an add-on). Even then, the price doesn't actually change - on the listing, the cart, or anywhere else once you've done so. You also can't hide the "option" item by unpublishing it or it won't work correctly. So you end up cluttering your cart with items that aren't relevant to customers and priced incorrectly as stand-alone items. It is laggy - front end and back end. Support is only available sometimes. Anything beyond the most basic functionality you must code through their API or pay someone else to code. I'm not sure what we're paying for.

June 10, 2024

Never experience any worst app than this. Disgusting app and worst support service. Don't try it all otherwise you'll regret.

April 27, 2024

Only issues with this personalization app. It isn't compatible with LITERALLY anything and support "cannot do something about it"... What am I paying for then? Go with another app if you have the choice you will regret installing this one

March 1, 2024

Absolutely garbage. Everyday there is something wrong. One day the price’s dont change, one day the text in the box aren’t centered, and today all the options disappeared. It’s affecting our business. Moving on to a different app.

Dec. 13, 2023

bad customer service. they dont even check before deploying css on the website. the option is going out of the screen. What a bad service and bad app. Ridiculous and frustrating.

Nov. 26, 2023

I think the app can be very good, it is running on my website and i'm trying my best to achieve what i would like ! But unfortunately the customer service is not even 0, since i have no answers since 6 days with multiples reminders. Very sad. Paid 20$ for the so said " expert Install" job was done at 50% - had to add codes myself to have the options viewed in cart. Don't know how a lot of customers are happy with the customer service.

Nov. 13, 2023

Found out it does not sync with inventory. From the Infinite Options FAQ page: "At this time, Infinite Options is not able to track inventory. Our preferred workaround is to use Shopify variants to track inventory and then use Infinite Options for the additional fields that don't need to be tracked in inventory."

Oct. 14, 2023

Unfortunately this app just doesn't meet our needs. While the options sync well within the platform and the price does adjust on the product page, when added to cart, it creates multiple products within the cart which is much too confusing for the customer. If you're just looking for an app that can create bundles, this will work well for you. If you have a complex product with many different variants, this app sadly falls short.

June 25, 2023

It great for adding options but collecting that data in a report requires an additional app making this app dumb.

June 12, 2023

Infinite options utterly destroyed the UK Games Expo for us. The UK, US and Australian currencies worked fine. Anything selected using Infinite Options in Euro currency instantly became worth thousands of Euros for a ten dollar item. Spent hours going through the issue with Shopify support, only to be told by Shopify that it is a bug in Infinite Options. Contacted Infinite Options support days ago, but no reply.

June 11, 2023

I disabled this app a year ago. It is uninstalled from my website. 2 days ago, the old options just magically appeared on my product pages and I cannot remove them. It is causing an incredibly poor customer experience, and creating an order fulfillment NIGHTMARE!!!!

May 10, 2023

I used the app to try buy 3 item for x price but when you connect dropdown options to product ,at the checkout it charges your 3 item from dropdown list + actual 3 product's price.It means choose 3 item for£50 then at the checkout £50 plus your 3 items shows individually to customer total £100.Spoke to customer service they couldnt fix issue.They said dont connect products to dropdown text so if products not connect to text how I will track my stock?Whats the point of this app if you cant connect actual products to your option text?

March 2, 2023

I would not recommend the app Infinite Options due to its poor performance, difficulty in use, and hard setup process. Despite offering a range of customization options, the app is slow and challenging to navigate, making it frustrating for users. Overall, I rate it as poor.

March 2, 2023

The support staff was rude and unhelpful to my staff. Very disappointing and also impossible for us to use the app the way it is intended due to the lack of support.

Feb. 7, 2023

Used this app for way too long unfortunately and overpaid for its VERY basic features that don't even work properly often times. There's no live chat support and the limited support you get via email is very uncooperative. If something is not working, they'll just say that's the way it is and that nothing can be done about it. I have emailed them several times about simple requests (that other apps have done for me today in one day) but they just don't care enough to give adequate answers or resolve any problems. What made me decide that I'm done with this app is their representative Jordin who rudely asked me to disable their app even though there are other workarounds to the presented problem and a much better way to relay this message. But it was evident that he just couldn't care less so he game me a lazy and rude response. Deleted and I wish I had never paid a penny for this mediocre app.

Jan. 10, 2023

Poor experience, tried contacting support but no reply. The app is difficult to create different options, even though installing was just adding it to the Theme Editor sections on product page, quite simple compared to other apps. I don't understand why they charge a optional fee ($20) to install the app? Very confusing... is it just installing the app which is simple to do or is it creating the options for your store which is difficult to do?...

Dec. 9, 2022

Bad Customer Service... I have emailed three times npw across what is almost a 24 hour period and no one has come back to me, they clearly do not want me to use their app

Oct. 20, 2022

The app is a great idea however in real world it doe not function well. It constantly disconnects and stops adding products to the customers carts even though the products are clearly checked. We have had multiple talks with them and the issue keeps persisting. They will fix it and then it doesnt work again. We dont know whos fault it is or why this keeps happening but we are losing thousands a month because of this issue to include customer service complaints where the customer thought an item was supposed to arrive, If this issue gets fixed we will consider updating this review

Aug. 1, 2022

Not user friendly for me. The educational video (with the woman) was not beneficial: she went entirely too fast through the steps, but topping that was her language and speech quality which was very hard for me, personally, to understand. I was on chat with support for quite awhile yesterday, first with someone who was awesome , but then someone else took over and the communication lag time was sooo long in between revisions, that I think he got frustrated and quit responding. I wish I could get those hours that I spent struggling back... This might be a good app for others, but it certainly wasn't a good fit for me.

June 18, 2022

Useless, very limited options. and instead of giving free support they are asking for $20 to setup. come on!!