CustomCat: Print on Demand

Feb. 26, 2024

Don’t waste your time with this app. The store doesn’t work, forces you to do the setup and upload an image that doesn’t upload. Complete waste of time and probably a SCAM.

Dec. 20, 2023

Tried to like this POD but their print quality consistently failed to measure up. Customers constantly sending photos of print washing off on first wash. Customer service is prompt to reply but who cares about that when i don't have repeat customers due to poor quality. I had to go find a better POD.

May 29, 2023

I got 2 orders but only ended up for me refunding them because custom cat did not receive the orders on their end. Also, when I tried placing a manual order from my portal, their payment processor would not accept my payment whether I use Paypal or a credit card.

March 8, 2023

We wish the customer service would answer questions that were asked. Here were the three questions that we asked the last time: 1) read somewhere that says that shipping rates to Canada have changed. Correct? 2) In one of your tutorial videos, it says you [MUST] have a US return address. How is that going to work for non-US-based companies like ours (we are in Canada)? 3) We also find that the "Design Library" within Customcat is rather limiting. Same as mockup options. Can one make the designs from say "Placeit" and have the designs imported into Customcat directly? The following is the triggered long-winded corporate sermon received, providing an answer to a question that wasn't asked. When we told them we were disappointed that they didn't answer any of the questions asked. We received no further response. Unfortunately, this wasn't the first time an answer was provided to a question that wasn't asked. "We don't return items for fail deliveries outside of the USA. "If you are operating your business outside the United States of America or do not wish to receive any returns to your address, please enter our address in your app settings: "1300 Rosa Parks Blvd. Detroit, MI 48216 "If a package is returned to CustomCat, for whatever reason including being undeliverable, it will be donated upon receipt. We will not be contacting you if your customer returns a package for any reason. No package should ever be returned, by your customer, to our fulfillment center. "Our receiving department is here to get the blank product on the floor for decoration. We are not the intermediary between the customer and the seller so be sure to update your FAQs, return policies, etc. Your customers should never ship their decorated orders back to Detroit for any reason. It is very important that you reform your store's Return Policy. Any arrangements for returns, or exchanges, consistent to your posted policies on your websites, need to be handled between the buyer and the seller. "We understand the importance of having a variety of options available for designing products and creating mockups, and we appreciate your feedback. "To address your concern, many merchants use third-party applications such as Placeit.net and Smartmockups.com to create product mockups. After creating the products, you can update them at any time within your ecommerce back end in the products section."

Aug. 20, 2021

We had many customers complaining about the ink being stuck together and the ink peeling off the shirts in the first wash and the overall print quality being very poor. We deleted the app.

July 11, 2021

Worst app experience...so frustrating. When selecting a product to design, you can't click on the selected tab because it's all so squished together that the tab gets hidden by the product beside it. Everytime I try to log into the app, it doesn't recognize me and then sends me into a repetitive cycle of logging in, multiple times in one session, then does not allow for products to be selected for store instead sends me to checkout.

July 7, 2021

got 1 order, 7 days later no order, no communication telling me the item was out of stock, I had to open a ticket just to find out 6 days later but my customer had to get refunded.

Feb. 9, 2021

The printing quality isn't great at all, I've had two of my customers complain that there was some sort of issue regarding the quality. It seems as if Customcat is simply cutting corners when it comes to their printing process. I truly love the variety of clothing and colors they offer, and I hope they improve soon. On top of this, I tried the free trial for the paid plan and I canceled it right before it ended yet they are still charging me full price. I hope Customcat and fix the issues it's been faced with, and I wish them the best, but I simply cannot recommend their services to anyone at this point.

Feb. 1, 2021

I had to cancel an order that was placed accidentally. But, you can't cancel an order from the app, so I had to contact customer service. Customer service responded within 24 hours and said, "Order has been canceled and refunded as request. This credit should reflect in your account within the next 8 business days." That was 24 days ago. Still no refund. Contacted customer service again (36 hours ago), and zero response. Bottom line: app isn't very useful with key functionality missing, and customer service is helpless. No wonder their prices are so affordable.

Jan. 31, 2021

Impossible to read the FAQs, especially the shipping prices as the pictures can't be loaded. Every time I try to upload a design, I get an error message with "your session has expired", but I'm still logged-in. Uninstalled right away.

Jan. 19, 2021

AVOID AT ALL COSTS! My customers were furious by their products. Ink was completely faded and wrong colors used. some products never even showed up. It took days before ever hearing back from customer support. Each time I talked to them I would get a different person who had no clue what I was talking about so I had to resend all photos and the whole story all over again. They like to make excuses and blame other things than just admitting fault and moving on and fixing the problem. If you are using POD I highly suggest looking into another company as the failures and incompetencies I have experienced with custom cat are enough to drive your business into the ground.

Dec. 20, 2020

Quality control and support doenst exist at all. They are repeatedly shipping misprinted/wrong orders and even after 10 days i havent recevied any response from them. It would be better if they just SHUT DOWN!

Dec. 17, 2020

I had high hopes for this app because of their selection of items. I loved the clothing! However, what good is having great clothing to design if when I design the apparel, my designs don't save and I constantly have to recreate them? Additionally, when I design apparel in the app, my designs are constantly resized and moved around in ways that I didn't set up originally. On top of that, when I finally did manage to get the designs to look the way I wanted and save them I tried placing an order for myself and didn't hear back from the company after the order was placed. On top of that, I've reached out to customer service numerous times and haven't heard back from anymore. The selection of products is nice, but not worth it if the service is terrible. Take your money elsewhere to a company that will support you.

Nov. 27, 2020

The app doesn't always load and is difficult to use. The products are also of poor quality and the apparel sizing is not standard sizing (seems to be Asian sizing). I am very disappointed because there are a lot of products I can't find anywhere else, but the products are not worth the prices. I had to order through my store just to get a sample, and I'm glad I did because of the sizing issues.

Nov. 23, 2020

CustomCat quality has been terrible in the last few months. We have numerous complaints from our customer regarding the quality of our products. In addition, it is IMPOSSIBLE to get through to anyone on the phone. I have called numerous times as well as sent emails asking for someone to call me to resolve this and have gotten ZERO reply. We are at the point if we don't get someone to contact us soon we are going to move our business to another vendor. I would NOT recommend this company at all.

Nov. 20, 2020

I am an advanced user, but this app is horrible. I accidentally processed an order, contacted customer service, and placed another order. However, the canceled order still shows in process 4 days later (that is canceled) and the second order is no where to be found. I find it very hard to contact customer service and trying to process manual orders is a nightmare.

Nov. 17, 2020

Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.

Oct. 13, 2020

The absolute worst on demand printers I've ever used. Pints were of poor quality and placed crooked on nearly every order. I am completely embarrassed to have ever let this company represent me.

Sept. 28, 2020

Hello all, please read before order from CustomCat I order DT1100 Lightweight Full Zip Hoodie and order to my friend as a test , thanks I did it before put on my store other way will get many complaints from my customers as material very very thin you can see true, my T-shirts much stronger when this hoodie, looks like cheap cheap product, never order from them again

Sept. 20, 2020

I am a graphic designer and I am not satisfied with the quality of the printing nor with the placement of my artwork. I had banding in my face-mask and the placement of my artwork was incorrect. I am so disappointed that I have to remove my online store temporarily until I figure how to provide the best quality for my customers. I have yet to receive help from the CustomCat customer service over my last printing issue.