All reviews

Rating Breakdown

  • 5
    76% (422 ratings)
  • 4
    3% (14 ratings)
  • 3
    2% (9 ratings)
  • 2
    5% (28 ratings)
  • 1
    15% (83 ratings)
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1 / 5 Share

Aug. 7, 2019

I have several apps in my store. I never bother to read the user guide for any of them. They are intuitive and designed with ease of use in mind. This app has a terrible UI. I tried a dozen times to get my logo file uploaded. it meets all the file criteria they have in their FAQ. Once i finally got it to load and show up. It disappeared. I dont have time to mess with an app that is buggy and poorly designed. Its a shame, I really liked their products and would have sold them if the app wasn't a POS.

Using app

3 days

Total reviews

5

Average rating

3.6

Developer Reply

Hey Lance – What you are describing sounds like you’re going to our website instead of accessing your app via your installed app section inside of your Shopify navigation. CustomCat receives over 15,000 successful file uploads every day. Instead of issuing a 1 star to your production partner, please either reach out to our support team at [email protected] or invest 25 minutes and watch the succinct training videos we created for new users. They can be found in the blog under resources. You can email me direct at [email protected] and I’ll be happy to walk you through the processes anytime!

5 / 5 Share

Aug. 6, 2019

Great application. I will recommend to my friends. Love it, vote 5**********************************

Using app

20 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 5, 2019

The app is very poorly designed and not intuitive at all. I also did not realize that this is the same company as MyLocker. I've ordered multiple samples from them through Printify and the quality was terrible. They were the worst prints I've ever received.

Using app

About 2 hours

Total reviews

4

Average rating

2.3

5 / 5 Share

Aug. 5, 2019

The fulfillment POD app I used over 3 years and it's upgraded to be better day by day with support team also great and cases has been solved quickly. Vote 5 stars for trust and stability!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2019

Could not be happier with the customer service from Customcat - I have called with issues which were ALL produced by myself and very general questions as well, nothing but the best service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2019

I used this app to fulfill for my customer and i love it. Fast shipping and high quality product. Thank you Customcat!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2019

I would have to say the team at Customcat have proven themselves committed to me as a customer and their product. They are very easy to work with and contact by phone if you have questions or need product development guidance. The production turnaround time is fast which is very important in my line of work. I'm very satisfied with their service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2019

CustomCat is one the best print on demand company out there. I have being using them fulfil my faith based apparel products for years. I love their customer service especially Mr. mike who goes extra mile to help you out. Their app is user friendly. They have variety of product to pick from compare to other print on demand company. Their printing quality is great, and no complain from my customers.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2019

Great customer service with a nice selection. Navigating the app gets easier after a few uses. Quality of everything has been good so far. Fulfillment and shipping times haven't been bad. I have an order that has been in production for 4 days right now which is unusual but hopefully it ships tomorrow. Im confident customer would be extremely helpful again if I was to reach out. They have been fantastic.

Using app

6 months

Total reviews

2

Average rating

5.0

1 / 5 Share

July 17, 2019

WORST POD EVER. Don’t be charmed by their low prices. They are cheap but they worked cheap as well. Embroidery: so technically limited and optimized to reflect their price positionning that they ALTERATE your designs in the worst way with no respect to the creation. Direct to garnement: don’t care at all of proportions and when pointing their lack of quality, hiding behind their guidelines and that your files are wrong! Telling the issue may come that you upload vectors..but their guidelines allows vectors...ok. I bought more than 300 dollars of samples before (plus the custom fees to pay) and even with that I had 5 orders and 3 of them have been a total failure. Make yourself the best gift of all: RUN AWAY FROM THEM.

Using app

7 months

Total reviews

1

Average rating

1.0

5 / 5 Share

July 16, 2019

Best app fulfillment POD product with fast shipping and high quality product. Very fast and good support team. Thank you

Store

Tapstee

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2019

I used this app for 4 years and this is best fulfllment app for POD. They support very quick and high quality product. Thanks

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2019

Very good application, which helps me create products and manage orders very conveniently. Thank you very much ! thanks you customcat . i happy your app

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2019

Affordable POD app with good basecost. They even have local support speaking native language to help seller. Recommend! Highly recommended!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 26, 2019

i called today wanting to purchase a sample of one of my products and I was instantly greeted by a great, friendly and genuine guy named Brett. I had so many questions on how things worked and not one time did I feel rushed or unwelcomed to ask away. He was patient, gave great direction and we shared a few laughs in between. I feel more educated on the process and happy to get to know a little better about the company that I am trusting to make my products shine. We agreed that it's a give and give business situation. If you give them (they are easy requirements) artwork, they will give you a great product in return. I highly recommend this company- Les

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2019

I've been Customcat's partner for more than 2 years. They work very well, I always receive their support.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 24, 2019

Thank alex. good. I think this app is great for many reasons, but most importantly, I think their 'always growing' product catalog is such a great perk. They are always paying attention to the trends so they know what products are selling well. This is a huge advantage ..

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2019

I think this app is great for many reasons, but most importantly, I think their 'always growing' product catalog is such a great perk. They are always paying attention to the trends so they know what products are selling well. This is a huge advantage ..

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2019

I had some problems because I got confused with the whole thing but the customer service people were there every time I had an issue. Even the "stupid" questions I asked they treated me so kindly. If you are looking for a print on demand company with people who are there - and always quick with a response - for you then Custom Cat is the one you want.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2019

I use this app for my clothing business. It's pretty amazing. From the variety of styles to choose, to the customer service they provide, CustomCat is definitely one of the best print on demand sites in the world. I will continue using them for my business.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0