Froonze VIP Loyalty & Wishlist
All reviews
Max knows his products and what a professional! Thank you so much. Kathy T
Kathy, thanks so much for your review!
We’ve had a great experience with Froonze. Their support is quick, clear, and genuinely helpful. I reached out with a few questions about how the app looked on our boutique’s site, and they went above and beyond to customize the wishlist hearts exactly how I wanted them. Mohamed was especially great. Couldn’t recommend them more!
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Such a great app! The support team is always super helpful and quick to respond, and the wishlist feature works perfectly. Definitely recommend giving it a try!
The best wishlist app ever! Their support team is incredibly fast and kind, and they implemented exactly what we wanted. We’re extremely satisfied with the result — highly recommended!
Thanks so much for your review and kind words! It made our support team happy today ❤️
I've tried multiple customer account apps and loyalty apps but none them is as intuitive and easy to use as Frooze, not to mention that most of them are not one integral app but two, which is annoying when you want to centralize all customer data. Customer service is also impeccable. Big shoutout to Mohamed, who has been a gem answering my questions patiently and catering all my special requests!
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Excellent support in customizing their app to match our website's design and functions.
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Amazing app and outstanding customer support! Alexandru and Mohamed were incredibly helpful — they completely redesigned the layout to match my website perfectly. They also implemented the new features I requested very quickly and even created a new dashboard for the “New Customer Dashboard” provided by Shopify. I’ve tried other apps like Custlo, which offers more options than Froonze, but their support was extremely slow and unwilling to solve the issues I faced. With Froonze, it’s the opposite....their team responds within a few hours, listens carefully, and actually delivers results. If you’re considering Froonze, go for it and you won’t regret it! Truly an amazing app with a fantastic, responsive team. Highly recommend !
We really appreciate your amazing review! It put big smiles on our support team’s faces today :)
Very statisfied of the customer service. Set up has been made as wanted.
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Froonze is the most affordable app I've seen for applying store credit in a loyalty program! It brilliantly combines wishlist, account, and loyalty program into one, eliminating the need for multiple costly and complex apps. The team thoughtfully researches customer needs, provides clear instructions for every feature, and offers excellent support. Such a talented team deserves great success. All the best!
Thanks so much for your review and for calling us talented :) This really made our day!
Great app, special thanks to the technical support for help with setup. Отличное приложение, отдельное спасибо техподдержке за помощь в настройке.
Большое спасибо за ваш отзыв!
Simply perfect, efficient and super modern. The support is great and fast, and the app amazing!
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Excellent service, support is super fast
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Everything is working exactly as advertised and when I needed support, they were there very quickly, despite the big time difference.
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I've been very happy with the design and function of both wishlist and customer account apps. My customers are getting a more personalized experience. The support staff has been extremely responsive and accommodating, adjusting all the little details that make it look professional. They helped me to quickly resolve issues with the migration of our wishlist data from another app. I highly recommend Froonze.
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Thanks so much for your review!
This is an amazing app and as a small business i rely on this as one of my top apps. Works extremely well and support is 10/10. Fast response and never a question too hard to sort out. Highly recommended.
Thanks so much for your review! We are excited to know that we are one of your top apps!
Great app! It’s very complete, including features such as a loyalty program, wishlist, customer hub, and custom form builder. The design is sleek and modern, perfectly matching my theme. Customer support is responsive and very helpful. I highly recommend this app.
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First of all, I should note that there is no other Shopify app that combines both a dashboard and a wishlist. In fact, aside from this one, there are probably only one or two dashboard apps available at all. Performance and Evaluation Although I had no special requests, I discovered that there are many structural issues that need fixing. Initially, I assumed most of them were theme-related, but it turned out they were actually tied to the application itself. For example, within the dashboard panel, some pages cause scroll jumps when loading. As for the wishlist, there are several points worth mentioning, but I will keep it brief: After the initial installation, wishlist icons did not appear in many product groups, which I first thought was due to the theme. If your website uses an AJAX-based structure for loading, the wishlist icons do not show up on the first load. Inside the wishlist panel, five text fields are global, meaning the app’s translation feature cannot translate them. They need to be handled manually. During the transfer from wishlist to cart, there was a hidden overlay on the buttons within the popup panel, which I also had to remove manually. Throughout this process, the Froonze team was very helpful. They supported me effectively via email and assisted in resolving the issues. Missing Features When a wishlist is shared, the opened list cannot be saved. If the wishlist panel is open, adding a product to the cart does not update the cart. There is no way to access information on which user added which products and in what quantities to their wishlist. Currently, there is no API available to retrieve wishlist data. Is it worth the price? Despite these shortcomings, my answer is yes—because Shopify does not have its own dashboard system, and this app is the only one that combines both dashboard and wishlist functionality.
Thank you so much for such a detailed review! We are happy to hear that you liked our approach of having wishlist and other functionality in a centralized customer dashboard. We apologize for the problems you encountered during the app installation. Some of them are really theme related, but some are more general and we will definitely take some time to analyze and fix them. _______________ "There is no way to access information on which user added which products and in what quantities to their wishlist." ----> We actually do have that functionality. You can go to each individual customer profile page and see their wishlisted items. If you are not sure how to do that, our support will be happy to help.
I moved from an old wishlist program that stopped working for a while before I realized it. I was so happy to find Froonze Wishlist. Not only was it super easy to install and customize, it looks great and the customer service was super fast and beyond helpful. Fantastic so far! - Pamela Tinyfrockshop.com
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