Froonze VIP Loyalty & Wishlist
All reviews
This Accounts Concierge app brings many enhanced features to customer accounts. The app is clean and well-designed, giving us the ability to create a professional customer account with customizable menus and integration with other apps. Customer service is excellent. I truly appreciate the time Alexandru took to help configure and recommend settings. I strongly recommend this app!
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Love this app so far, the customer service is amazing! I'm still on the free trial but will probably end up sticking with the service, as I find the pricing pretty fair for what you get. If you're looking to spice up your customer accounts page like I was, you should get this app. It totally transformed the look and functionality of my site/accounts page. I mainly chose this app for the wishlist plug-in but there's so much more you can do. It's also really simple to use and set up, even if you're not tech-savvy. When I had a question, support was quick to respond and walked me through the steps in an easy to understand way. They even helped out with a few extra things, which I am very grateful for! 12/10
WOW! Thanks so much for such an awesome review! We are excited to receive a 12/10 rating :)
Great Support
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I really like this app, it has a few things bundled together, and is worth the price. Note that each feature is going to be an add on, but overall, you are getting a well thought out app that works really well. Support for the little issues I has was prompts and very helpful.
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Excellent help from Alexandru!! I subscribed to wish list, loyal programme, social login and cancel button, needed to fix some code to use the features. However, I had zero coding skills, so I reached out to their customer care team. Alexandru was very responsive, patient and proactive in problem-solving. He configured the features in the way I wanted, and I love how it looks on my website now. I am more than grateful for the help and definitely recommand this app. It has quite some great features that assist a pleasant shopping experience for consumers, and it is clean. Thank you again Alexandru for your help!
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What a well rounded app! Lots to work with here. Makes the customer backend much prettier and easier to navigate. The loyalty program is quite robust and flexible. Super helpful customer service too! We had many customizations needed and they were so helpful and guided us through them all. Would definitely recommend!
Thanks so much for your review! We are happy to hear you liked our loyalty program!
Highly Recommend! I use custom forms, the customer dashboard, and their loyalty rewards features. They have streamlined customer engagement and helped increase retention on my Shopify store. The app is easy to use, and I can’t fault their support team is fantastic!
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VERY GOOD SUPPORT
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Excellent company - responsive, fast, and efficient. The app is clean and does not slow down the site. Most importantly, it provides customers with a dashboard and a simple yet effective rewards program that is easy for consumers to understand. Customers will not feel the need to message you about how the program works due to the well-thought-out clarity of Accounts Concierge. Ralph Turchiano CEO AlchePharma
Thanks so much for your review! We are happy to hear that you found our rewards program useful and easy to understand.
Feature rich set of enhancements for Shopify customer login, registration and account management. Easy to install and configure. Their customer support is absolutely outstanding. Professional and friendly - whether asking simple questions around configuration or asking for help with complex integrations to 3rd party applications.
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Super deceptive pricing. The pricing you see is just a "base" cost. When you log in to set it up, each additional piece cost extra per month. That was not clear when I looked at the initial pricing options.
Thank you for the review and sorry for the bad experience. We mention in the pricing cards that plugin prices are not included. The space in the app store is very limited and we cannot make it clear enough. Most customers like our pricing model - `pay for what you use`. We made it that way NOT to "deceive" our clients, but to help them. Not everyone needs all the features, so we made our pricing flexible so that it can satisfy everybody's needs. You mentioned that you need to pay for "each additional piece". Each additional piece in the context of our app is not some tiny feature, but a big plugin comparable to standalone apps, such as Wishlist or Loyalty. So, putting them all in one base plan just does not make sense. Our base plan includes a lot of useful features, such as the customer account widget, custom pages and links, reorder button, password management, improved order history, and more. If you have any suggestion on how to improve this please let us know. We are more than happy to improve our app.
Wow! These guys are amazing. They have been helping me customize the look and feel of the page so that it matches my needs. I emailed them, and within an hour, the changes were made. I am very impressed.
Thanks so much for your review! We are happy to hear you like the new look and feel of your customer account page.
very great app with 10/10 customer service always very happy to help thank you alexandru
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Great customer support
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Its an excellent app that does what shopify should do... give customers a proper landing page and control center where they can manage their orders, addresses, etc. Excellent
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This app is worth all the money! - The app is very multifunctional, has a very good store performance and the support (special thanks to Max) is great. The great thing about it is that you can offer the user a really user-friendly and, above all, clear customer account. Whether it's the loyalty program, wish list, address management or order overview - just to name a few features. Everything works perfectly. It's clear to me that individual tools are associated with a surcharge and the bottom line is that you save a lot because you no longer need other apps. ... and: the app is constantly being developed further! A clear recommendation from us!
Thanks so much for such an awesome review! We are happy to hear you found our customer portal user-friendly and could save money by not using other apps.
Great app, and the support team is fast and professional! Definitely using this app for other stores!
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Great app overall, customer support as been great!
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Recently installed the App and I have had great experience so far. Very prompt and efficient support team. Highly recommend it.
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The team is highly supportive and timely responsive. The app has some features which are dificult to find and the integration works seamleasly.
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