Custom Pricing: Wholesale B2B
Wholesale, Member and Bulk Pricing for Shopify
Rating
4.4
feedback
1,077
chart
#2,756
All reviews
Rating Breakdown
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Jan. 7, 2020
This app has been awesome for our company and today when I reached out to get help with a issue the team of Mayank & Brysen got the issue handled very quickly so I could get back to helping my customers!1 THEY ARE AMAZING!!!
Hi there! Thank you so much for the kind words; we're so glad to hear that our app specialists were able to work with you and get everything sorted out with Custom Pricing! So sorry you ran into some issues in the first place. We're always here to help! So please don't hesitate to reach out if you need anything else. :-)
Dec. 31, 2019
Love this app! It works great & Kelsey was extremely helpful at getting everything loaded & all of the questions we had.
Hi there! Thank you so much for the review; we're so glad to hear you're loving our app, and that Kelsey was able to help you by answering any questions you had. Please don't hesitate to reach out if you need anything else.
Dec. 30, 2019
Priyanka was super helpful in helping me turn off my subscription when I was having issues. Will definitely give it a try again once they have fixes to the issues I was having with the app.
Hello there; we're really glad to hear that Priyanka was able to help you out in getting the subscriptions turned off that you needed to. We're so sorry to hear that you ran into some issues with the app; we certainly hope we can get that resolved for you very soon. Please don't hesitate to reach out if we can help with anything else in the meantime.
Dec. 27, 2019
I love how Kelsey work with Customer. Super kind, patient and helpful!! and also love this app managing complex pricing structure in a very simple and easy way
Hi there! We're so glad to hear that you were able to work with Kelsey to get everything sorted when you reached out to us. We're also happy to hear that you're loving our Custom Pricing app to manage your pricing structures! Please let us know if we can help with anything else.
Dec. 20, 2019
I have used this application in 3 projects and they have really helped me a lot, it is very good and also in the last project I had complications and thanks to Kelsey who helped me at all times and gave me a solution to everything I needed. THANKS
Hi there! We're so glad to hear that you've had great success with our Custom Pricing app and it has served you in multiple projects. Sorry about the complications you ran into, however it's great to see that our customer service specialists were able to help you out! Thanks so much for taking the time to leave us a review.
Dec. 18, 2019
Great App just make sure you know it does not work well with Bold subscriptions and product options.
Hi there. So sorry you ran into some issues with using Custom Pricing with Subscriptions. As mentioned, we'll be sure to give you an update once we have released new features that allow for an easier integration between these two apps.
Dec. 12, 2019
Installed Bold Quantity Breaks on our site csb-battery.ca Brenda returned my call promptly and new exactly what need to be done to get our site up and running with the app. The Bold Team did the install and it was done in less than two hours. So far it works great. Michael csb-battery.ca
Hi Michael, Thanks so much for taking the time to leave us a review, and for providing your website so others can see it in action! Brenda is a hard worker and such a kind person; we're glad she was able to speak with you over the phone and work with you to get Quantity Breaks appearing on your site just how you wanted. Please let us know if we can assist with anything else!
Dec. 11, 2019
The app does what it promises, yet I'm more impressed by their customer service. They helped me out with EVERYTHING and at a very rapid speed as well. Big shoutout to ma boy Eric, he solved all of my problems!
Hi there! Thanks so much for the review; we're really glad to hear that you're enjoying the app, and our awesome customer service team! We strive to offer top-notch support, and we're glad that's what you received. :-) Eric is an absolute gem, and is amazing at what he does. We're glad you had the pleasure of working with him! Please let us know if we can help you with anything else going forward!
Jan. 3, 2021
I uploaded this app because we needed quantity pricing. It has a lot of options to customize. I had a couple of issues with my theme and later some issues after installing other non Bold apps but they have been always been able to fix and Bold as gone above and beyond what they have needed to do with their customer service at times. Harpreet at Bold extremely knowledgeable and has helped out a lot. Update : We have changed our shipping app and have found this app incompatible with it. So we have had to remove, So i have found out during this time if needing a volume/ tier pricing app there are only 2 ways to go about it 1.) app creates custom discount codes for each purchase and places them in cart or 2.) app creates a draft order with discount applied to products. Bold has / or had not sure if its still available a third way ( which i think they are the only ones) which creates a copy of product on the fly with discount and or link to a new product created internally with discount, this method was not going well with or shipping app because it was unable to find data on original product. With Bold app you can switch methods but apparently for some reason I was still having problems. No fault of Bolds or their app I just think they didn't play well together. But I can comment on their customer service , which is spotty at best , sometimes they are on it and will take care of it, most of the times it takes days....weeks to get help or answers. There is no sense of urgency whatsoever emails or chat sessions lead to more questions and more replies that you need to wait another 3-5 days for answers on . It has got so bad that I decided to remove most of there apps because of poor answers to questions or problems.
Hello there! We're glad to hear that you've been able to receive excellent support from our amazing team; we're sorry that you ran into some troubles with conflicting apps. Unfortunately, we can't always predict which apps will cause issues with our apps, but we're glad to hear that our team was able to help you out! Thanks so much for the kind words; we'll be sure to pass those along to Harpreet. :-) Let us know if we can help with anything else!
Dec. 10, 2019
My currency converter didn't work with the app and Navjot was very helpful and fixed the issue really quick. Thank you!
Hi there! We're so sorry to hear that you had some troubles with integrating Multi-Currency and Custom Pricing; we're glad to hear that Navjot was able to work on getting that fixed for you! Please let us know if we can help you with anything else.
Dec. 4, 2019
I got an amazing support from Abhishek who sticked to me all the way through and helped me to customise the code on spot, while chatting on the support chat. I highly recommend the app and the team!
Hello there! Thank you so much for the review. We're very happy to hear that Abishek was able to work with you and ensure everything was sorted out properly, including your code customization! Our live chat is an awesome feature for getting more general questions answered, and we're glad you got to utilize it. Thanks so much for the recommendation, and please let us know if we can help with anything else!
Dec. 3, 2019
Customer service provided by the bold team is very impressive. Super responsive, super helpful - very happy with this application. Shoutouts to Guri, Michael, Tim and Nick !
Hello there! Thanks so much for the kind words; we're really glad to hear that the team was able to work with you and get everything working as it should. We're happy to help again if you need anything else! Please don't hesitate to reach out again if you need anything. :-)
Nov. 30, 2019
App is good at the start, if you have any issues or adjustments you want to make contact the support team, very helpful and way more competent than those for most of the other apps ive tried. Get it!
Hello there! We're so glad to hear that you're enjoying our Custom Pricing app. We're glad to hear you were able to get the adjustments needed made to your app with the help of our support team - that's what we're here for! :-) Thank you for the review and kind words! Don't hesitate to reach out if you need anything else.
Nov. 29, 2019
I installed this custom pricing app from a recommendation thinking it was the quantity breaks (QB) app. I also configured it and installed the subsequent module code for custom pricing and quantity breaks thinking it was just the quantity breaks. I reached out to customer service chat and spoke to a Kelsey. It was a great experience! I only wanted the QB app. They helped me uninstall what I had installed initially, publish my back up theme, then walked me through to install just the QB app. What we realized is the QB app rolls into the custom pricing version. Somehow, my settings were saved. In conclusion, my understanding is that the QB module code is only installed on my store, not both modules. I feel better that dormant code is not sitting in my files. I have yet to get a sale but a encouraged by the customer service excellence so far. The install part is intermediate level difficult, but I took my time and reached out for help when I needed to Kelsey. I would recommend a way more simple install process. Maybe, a walkthrough wizard of some sort. This process could have gone way out of control for me and very overwhelming. Not liking how files stay dormant when you uninstall. This would mean I would have to manually remove any and all code to clean my theme or just publish my backup. We will see how it goes, but so far so good, overall. Thanks!
Hi there. Thank you so much for leaving such a detailed review of your experiences and thoughts. We really appreciate it! First off, I'm really glad to see that Kelsey was able to work with you through the app reinstallation and to answer any questions that came up during it. It looks like there may have been some wrong information communicated, or a miscommunication; unfortunately, even when you install just the Quantity Breaks module, since it is integrated into Custom Pricing now, that code is also installed in the event that you wanted to turn Custom Pricing on. Even though our team of installers is happy to do both code installs and uninstalls, if you wanted to continue using Quantity Breaks, we would need to keep the Custom Pricing code on there since they are intertwined. Sorry about that! I understand you are uneasy with having code laying dormant in your theme files, however I can assure you that this shouldn't cause any site loading or speed issues. With that being said, if you ever want to uninstall one of our apps, you can reach out to us and our expert install specialists would be happy to remove any code of ours, so that it isn't staying in your files. Regarding the installation, we do have a Help Center with installation documentation (not sure if that's what you used) to walk you through the process, although in the case of this app, it's quite complicated. Our installers are also available to help with any app installations, since it can be difficult! We hope you continue using Quantity Breaks, and we look forward to seeing your success with it!
Nov. 29, 2019
This app is excellent. The support team are incredible, not just fixing an installation issue I had but even tailoring it to exactly what I wanted. Amazing stuff! :)
Thanks so much for the review; we really appreciate you taking the time out of your day to write it! We're so glad that our support team was able to work with you to get the installation fixed and working, and making sure the app looked how you wanted it to on your store. :-) Please let us know if we can help you with anything else!
Nov. 27, 2019
Chintan did a great job helping up work through some of our configuration problems. The bold team has always been available when we need them.
Hi there; we're glad to hear that Chintan was able to help you out with the configuration! Sorry you had those problems to begin with, but we're happy to hear that you've been able to rely on us consistently when you need help. Please let us know if we can help with anything else. :-)
Nov. 21, 2019
Really looking forward to improving the functionality on our website using the Bold Custom Pricing app. Special thanks to Brenda from Bold who installed the app for us.
Hello there! We look forward to seeing your wholesale business come to life with Bold Custom Pricing! Please don't hesitate to reach out to our team if you have any questions about the app or how to set it up, now that Brenda has gotten it installed for you. :-)
Nov. 19, 2019
Wonderful customer service and looks to be extremely promising as far as increasing AOV. Can't go wrong with BOLD.
Hi there, thank you so much for taking the time to leave us a review! We look forward to you seeing your AOV increase using our app. :-) I love your app! My cat would absolutely love it.
Sept. 1, 2020
I am so sick of this ridiculous app and dreadful fixes. I have been in cotact with bold every day for weeks, wasting my time. They cannot even make basic CSS style fixes that don't look ridiculously sloppy. We are losing a fortune and they never reply. Uninstalled Bold Upsell but the slow code is still there, making our website extremely slow. No currency conversion box at cart. Doesn't integrate properly with new themes with side carts either
Hi there! Thank you so much for taking the time to leave us a review. I'm very sorry you had troubles with the installation of Quantity Breaks initially, however I'm glad to hear that Guri was able to jump on the phone with you quickly to get everything working smoothly for you! Please don't hesitate to reach out if you've got any additional questions about the app. It looks great on your Lemon-Aid product page, by the way!
Nov. 7, 2019
Huge shoutout to my man Eric! He helped me through multiple installation problems and was able to reply to my emails promptly. Excellent customer service, thank you to the BOLD team! All ~220 of you (Not gonna lie, the main reason I left a review is so all of you would get an email)
Eric is awesome! We're so glad he was able to get everything sorted for you with the installation, and that you had the pleasure of working with him. Regardless of the reason, we appreciate the review very much! :-) Thank you! It makes it so our whole company gets to share the kudos with Eric.