Custom Pricing: Wholesale B2B

Have not used the app yet as it required manual installation -- But Cody was very helpful in making sure it will be taken care of quickly! Thanks again :)

We've worked with this app with several of our clients and it works wonders. It's very flexible and easy to use to be able to create price levels for different products. And with the help of Steve Nelson from the Bold team, we've been able to get the most out of it. Totally recommended! - Carlos Zappien

We have used this app for a few years and rely on it heavily to sell the same products to different groups of people. When it works, it works great. But there have been more and more hangups and code changes that throw everything off... often times for much longer than we'd like. The rock solid faith we used to have in "set it and forget it" is wavering, and now it's more like "cross your fingers everything works" on our really important days. More attentions should be paid to supporting subscription products like this, and informing support staff of EXACTLY what is going on. Communication via support tickets is often met with, "let me put you in touch with an App Specialist and they'll get back to you when they have more info." That's not what I want to hear after I send an email to 20,000 people at midnight and the products on my website are randomly showing any one of five different retail prices.

Great app with an excellent support team. We've been using it since 2015 to differentiate between our regular customers and our wine club customers and then offer wine club customers automatic discounts on wines when they log into their profiles, as well as exclusive products and/or offers which are only revealed and made shoppable to Wine Club customers on login. We've had multiple situations where we needed to reach out to the support team to advise and/or assist us on customisations, custom/manual code installs or integrations with other apps, and each time the support team have been very responsive and helpful. Most recently (March 2023), we've had excellent support from Chandan. There are definitely some drawbacks for us to the app itself, as it tends to conflict with other apps we'd like to use. Our latest challenge is that we can only work with version 1 of the app due to our specific requirements - we want to be able to use discount codes in addition to group/membership pricing, which is not possible with V2 and V3 of the Custom Pricing app. Unfortunately, V1 does not integrate with Shopify 2.0 themes, so we cannot upgrade our current theme to a newer version at this stage. It would also be great to have longer support 'office' hours to cater for all time zones. We are based in South Africa (CAT) and the Bold Support team is on CST (8-hour difference) so we only have limited overlapping work hours, which become problematic when custom work results in website downtime as it extends it unnecessarily, purely because the Bold team only work 9-5 in their time zone. Nonetheless, the app works well for our current set up and the support team is great.

The support staff for this app is amazing! They answered all of my questions and resolved any issues I was having immediately. This app is working exactly the way I wanted it to!

Extremely complicated and I could not get it to do what I needed it to do. It probably wouldn't be so complicated if they had useful support articles, or an explanation somewhere of how the app works! The support articles seem to be out of date, at least for the interface I was looking at. What is a CSP? Why does NOTHING happen when I create a price group? How does install really work? I'm a technical person, but I wrangled with this app for way longer than I expected to. Big waste of time for me. But it might be great for some people who can get it working.

This app is perfect And also the support of the support team members Nir and Hoang is great :) and one member Charles's support is also awesome Charles responded me for our store ASAP and his support is very quick and great I recommend this app because the both of this app and support is perfect Thank you for your support

11/5/2018 Update: I received a call from Harry, Lead at Bold Commerce, on 11/30/2018. He explained that the support team member who worked on the installation of the app on my site's theme had a day off -- so it was unfortunate that they had missed my emails after the installation. Harry apologized profusely, was very supportive and truly committed to setting things right--no matter what resources it would take. We had discussed, in length, several options on the best resolution options. And at the end of the day, the issue was resolved. Harry also personally reassured me that they will take all lessons-learned from the whole experience in making the app better! (So I'm glad that things took a positive turn after all! :) Harry was a great listener, the kind of leader that I can trust, and I do believe that their company is fortunate to have his integrity and dedication to their customers. Thank you, Harry! All the Best! Sincerely, Jocelyn ------------------------------------------- 10/2018 Initial Review: The install and customization by this app has severely impacted my site (it made it crash and made my navigation menu fail) And after following up with your support team, I haven't heard back any response. Both shopify support and theme support have isolated the problem caused by Bold App's customization. Here is their latest response: The issue appears to be caused by the Bold app code which has been installed on your store, affecting both your product and collection pages. It appears to be most severe (the pages which completely fail to load) on products which have very large numbers of variants... I have confirmed this doesn't happen in our theme as provided on your store. If you've recently had a developer working on your store, I'd recommend speaking with them concerning the changes, otherwise if you reach out to Bold they will hopefully be able to advise further: https://apps.shopify.com/partners/shappify I have removed the Bold app from my site, and hoping that will fix the issue (I'm still reaching out to the theme and shopify suppor teams for further assistance to resolve my issue as we speak) To Bold app support: Please be very careful when you are customizing code on behalf of your customers. And also you really need to perform end-to-end tests to prevent this from happening for your customers. It's a big headache and costly to repair. Thank you for listening.

Their customer service is great! I was able to work with GURI today and look forward to being able to access and work the app better. Thank you! Had the opportunity to also work with Challi resolving another concern and received excellent customer service again. Thank you all!

Had a problem with one of my pricing levels. I contacted bold and Chandan was so helpful and fixed the problem in a day Thank you!

We use this product to give our customers discounts on our product, and it has been great with handling our method of doing discounts. When we ran into some issues with coding things for our site, Cody was quick to help us out!

The app is simple, straight forward, and easy to use. Would recommend to anyone looking to offer special pricing to select customers.

Could never get this to work and will discontinue the app. Have been paying for months thinking I would turn it on at some point, but have decided it is not worth the effort. Will just continue to build multiple products for retail and wholesale. Service started out at a 5 star and dropped to 2 stars since it would take days to get a response to attempted fix, to another few days to attempt to fix what the first attempt broke. Never did get it right. What a waste.

I just started using it... I am astonished with the incredible customer service, they reply right away and are very proactive. I definitely love the friendly to use settings. Thank you!! VERY RECOMMENDED

I have received superb support. Installation was done in time. And, their reps were always there to ask my qns. I did have alot of questions. Going forward, I have fallen in love with their apps. Now, all that I request of them is to somehow allow each BOLD app to work inline with another BOLD app. For instance, they have customer pricing (offer higher discount to your best customers). Then, they have tier prices (buy more, save more). These 2 are working hand in hand. GREAT! But, I am trying to figure out how Bundled Product will go along with these app. At the moment, it seems to be somewhat limited. Imagine the power if we could create bundles with an additional filter for customer groups. It will offer endless possibilities to create bundles for each group. All in all, I hope all your apps are somehow interconnected and would work seamlessly together in a perfect synchronization. And, that will be even better for us and your business. :)

Great app - and so is the customer service. Guri was exceptional in handling my questions and finding a solution quickly with no hassles. Thanks again GURI!

Fantastic app! The customer service and support is outstanding!

The app works good and the support we got from Abhijit and Harry at Bold was wonderful!

The concept of this app is great, but has created several issues for us. The communication from Bold has been great, but they don't seem to understand what is going on or how to fix it. Each time I reported an issue, they fix that but a new issue appears. I seem to be going around in circles. I have decided we don't need the app more than we don't need the hassles in trying to get it working correctly. The other apps I use from Bold (Loyalty Points & Sales Motivator) are working well and I recommend these apps.

awesome support and setup , went above and beyond expectations