Custom Pricing: Wholesale B2B

Nov. 20, 2020

The app works as described. We have a complicated situation and we had some issues. I chat with customer service. I will say that some agents have been "ok" while others are exceptional. I would like to give a special thank you to - Mayank - I had some trouble getting to the bottom of some issues previous and he took control, really was detail oriented. Super sharp and solved the problem. Made sure I was 100% before we logged off.

Nov. 12, 2020

Where do we start, we used bold custom pricing for about 3 years, so not new to them. In the last 12 months there has been many bugs stopping a smooth operation. They have a poor quality customers service which is the most important part of any app developer. I tried calling them and speaking to them on chat, but they really are a waste of time. We are testing other custom pricing apps on shopify to find a better solution. I think this is the problem with companies like bold, they focus on making as many apps and making as much money, that they take there eyes of the most important thing, a quality product and excellent customer service, Hope this helps someone avoid problems like we have , thanks

Nov. 10, 2020

Such an amazing app to help incentivize customers in so many ways. Our store would not have grown without the features this app offers, and the fact it's so easy to use makes it that much better. I've enjoyed this app so much that I installed it onto our new store. When I ran into a coding issue on my end, Stephanie from customer support helped me work out the issue. That's actually another point I'd like to make. Bold Apps customer service is the best. Seriously hands down the best. Thank you Bold Apps and if you've read this, just download the app... you won't regret it.

Nov. 9, 2020

I've used many apps on Shopify and most of them were really great. Especially the support of those apps. Fast communication and always helpfull with my questions. The service I've experienced with BOLD is the WORST service I've ever got. This app costs me $20 per month and 2 weeks ago I've installed the 'Quantity Breaks' app. It was hard to figure this out so I needed help from the support team. Since then nobody has helped me to fix it. I've send many e-mails with zero response. The only response is a question they ask and when I answered this questions for help, nobody responded anymore. This is unbelievable. I'm really dissapointed that nobody could help me set up this app. I have a lot of customers and couldn't use a quantity app now for 2 weeks. I hope someone from BOLD will see this message and will do something about this lack of support. Thanks for all the help and support.. NOT!! - A very dissapointed customer. ** NOT RECCOMMENDED TO USE THIS APP FROM BOLD **

Nov. 6, 2020

awesome app and Azm is a great support, its really solve my problem and also outstanding experience with the bold support.

Nov. 3, 2020

Mayank was great and was so helpful when I needed a custom code, thanks! Perfect app to assign products with a specific discount based on quantity

Oct. 28, 2020

Massive thank you to Mayank who helped this noob figure out why the pricing wasn't coming up correctly as I panicked then laughed at myself for my utter noobness. They are extremely helpful and highly recommend this app and the support team to anyone trying to impement crazy discount set up for their multitude of customers :)

Oct. 8, 2020

We used this app for a number of years on our B2B wholesale site. Combined with Locksmith we had a great B2B secure site. 2 months ago we started having issues with the app, when we asked for support, Bold upgraded us from version 2 to version 3 without asking and without any considerations to the site. By doing this they broke our site and we had to take the site down for several days. We kept escalating to their support team and eventually managed to get a patched site together, After 6 weeks of dealing with them with NO progress or support, we eventually decided to look at other apps. We received the nice sorry cannit help and if you need anything contact us email. We use Bold apps across 4 sites we run and have really noticed a change in the last 12 months in their level of support and continual increases in prices. My recommendations are that you look at alternatives for a long term partner. They are not as "hungry" and supportive as other app providers. I think they have just become too big. Such a shame. Stay safe everyone.

Oct. 7, 2020

Pretty handy app to create different pricing structures and then easily assign to different customers.

Oct. 6, 2020

Once you get the app working, it performs beautifully 98% of the time. But when it fails 1/100 times, it only takes a couple hundred wholesale orders before errors with the discount make you wonder if it's something you did or something wrong with the app. The support staff is kind and helpful, for the most part, but we've had tickets dead-end because nobody seems to know why the app didn't perform correctly. The setup is also not super straightforward, but that's something that the support staff was quick to fix with us. Overall, it's a great app, but the semi-convoluted interface and the mystery failures are what's keeping us from giving it five stars.

Oct. 6, 2020

We've been waiting for install for over 2 weeks, have chased every two days, have raised support tickets and just been ignored, but we're still charged for the app. Would avoid if their customer service is this bad.

Sept. 24, 2020

We added this app 2 months ago to our site and yet to get it running correctly. Prices would not update /sync between bold and shopify and when they finally fixed that the checkout lines where still displaying native shopify pricing. A change has now been made but now the BOLD app wont even start. Tells me there is an error and I must contact BOLD support. We are urgently needing to get a project going and this is holding it completely back. So frustrating as when you read the description of the app, it should be doing exactly what we require.

Sept. 22, 2020

Hello! The app does not work properly in my shop and the installation team is overwhelmed with their work and has not been able to find a solution until today! The support is also very, very slow and the work is not checked. There is no good quality management at BOLD. On September 5th, 2020 I installed the BOLD app for testing and today is September 22nd, 2020 and it still doesn't work and I have been waiting for the last feedback from support for 2 days again! I cannot recommend this app + company! I now have another app to test and it works very well for me and the support is very helpful and quick with its answers! The app costs more money, but it's worth it to me! Have a nice day! Greetings from Germany!

Sept. 18, 2020

We have used the Bold app (for tiered pricing) for quite some time now. We recently had a problem due to changes and they helped us get this resolved. We heavily rely on the tiered pricing so we are very happy with this app.

Sept. 17, 2020

I used this app to give my insider members an automatic special discount. It was seamless and easy to set up (once I figured out how case sensitive it is). Thanks so much for this app.

Sept. 3, 2020

I used bold custom pricing and very disappointed. It does not work at all with automatic install and with manual install have been waiting for 2 business days still nothing. It was only working on cart and when we open checkout, all the discounts are gone so pretty much makes this app useless. they dont event reply to email in 48 hours. Better of getting some other product that can provide better support

Aug. 26, 2020

We use this app to help us manage the wholesale side of our website! We run into problems a bit more frequently than we would like, our latest problem being a tough one to figure out how to fix. However, Mayank was patient with me, and spent nearly 3 hours working with me to try and get to the bottom of what was happening! I really appreciate the customer service!

Aug. 26, 2020

Thanks gury , Mayankkumar Patel and melody for helping me out to solve all my pricing issues of my website

Aug. 20, 2020

A must have app to increase AOV. Charles has been so helpful and took the entire day to work on some problems I was having. I've never left a review for any app period but wanted to, just to shoutout Charles.

Aug. 19, 2020

We use this app all the time- huge help to update pricing. Installation was done by bold- took a few days- but works perfectly. They checked up personally to confirm that I was happy and the app was working properly Highly recommend the whole suite of Bold Products - we use quite a few on our site. Thank you Taylor for the hard work in getting the app to work with our site. He worked some amazing code magic- great job