Custom Pricing: Wholesale B2B

Nov. 12, 2020

Where do we start, we used bold custom pricing for about 3 years, so not new to them. In the last 12 months there has been many bugs stopping a smooth operation. They have a poor quality customers service which is the most important part of any app developer. I tried calling them and speaking to them on chat, but they really are a waste of time. We are testing other custom pricing apps on shopify to find a better solution. I think this is the problem with companies like bold, they focus on making as many apps and making as much money, that they take there eyes of the most important thing, a quality product and excellent customer service, Hope this helps someone avoid problems like we have , thanks

Nov. 10, 2020

Such an amazing app to help incentivize customers in so many ways. Our store would not have grown without the features this app offers, and the fact it's so easy to use makes it that much better. I've enjoyed this app so much that I installed it onto our new store. When I ran into a coding issue on my end, Stephanie from customer support helped me work out the issue. That's actually another point I'd like to make. Bold Apps customer service is the best. Seriously hands down the best. Thank you Bold Apps and if you've read this, just download the app... you won't regret it.

Nov. 6, 2020

awesome app and Azm is a great support, its really solve my problem and also outstanding experience with the bold support.

Nov. 3, 2020

Mayank was great and was so helpful when I needed a custom code, thanks! Perfect app to assign products with a specific discount based on quantity

Oct. 28, 2020

Massive thank you to Mayank who helped this noob figure out why the pricing wasn't coming up correctly as I panicked then laughed at myself for my utter noobness. They are extremely helpful and highly recommend this app and the support team to anyone trying to impement crazy discount set up for their multitude of customers :)

Oct. 8, 2020

We used this app for a number of years on our B2B wholesale site. Combined with Locksmith we had a great B2B secure site. 2 months ago we started having issues with the app, when we asked for support, Bold upgraded us from version 2 to version 3 without asking and without any considerations to the site. By doing this they broke our site and we had to take the site down for several days. We kept escalating to their support team and eventually managed to get a patched site together, After 6 weeks of dealing with them with NO progress or support, we eventually decided to look at other apps. We received the nice sorry cannit help and if you need anything contact us email. We use Bold apps across 4 sites we run and have really noticed a change in the last 12 months in their level of support and continual increases in prices. My recommendations are that you look at alternatives for a long term partner. They are not as "hungry" and supportive as other app providers. I think they have just become too big. Such a shame. Stay safe everyone.

Oct. 7, 2020

Pretty handy app to create different pricing structures and then easily assign to different customers.

Oct. 6, 2020

Once you get the app working, it performs beautifully 98% of the time. But when it fails 1/100 times, it only takes a couple hundred wholesale orders before errors with the discount make you wonder if it's something you did or something wrong with the app. The support staff is kind and helpful, for the most part, but we've had tickets dead-end because nobody seems to know why the app didn't perform correctly. The setup is also not super straightforward, but that's something that the support staff was quick to fix with us. Overall, it's a great app, but the semi-convoluted interface and the mystery failures are what's keeping us from giving it five stars.

Sept. 22, 2020

Hello! The app does not work properly in my shop and the installation team is overwhelmed with their work and has not been able to find a solution until today! The support is also very, very slow and the work is not checked. There is no good quality management at BOLD. On September 5th, 2020 I installed the BOLD app for testing and today is September 22nd, 2020 and it still doesn't work and I have been waiting for the last feedback from support for 2 days again! I cannot recommend this app + company! I now have another app to test and it works very well for me and the support is very helpful and quick with its answers! The app costs more money, but it's worth it to me! Have a nice day! Greetings from Germany!

Sept. 18, 2020

We have used the Bold app (for tiered pricing) for quite some time now. We recently had a problem due to changes and they helped us get this resolved. We heavily rely on the tiered pricing so we are very happy with this app.

Aug. 26, 2020

We use this app to help us manage the wholesale side of our website! We run into problems a bit more frequently than we would like, our latest problem being a tough one to figure out how to fix. However, Mayank was patient with me, and spent nearly 3 hours working with me to try and get to the bottom of what was happening! I really appreciate the customer service!

Aug. 26, 2020

Thanks gury , Mayankkumar Patel and melody for helping me out to solve all my pricing issues of my website

Aug. 14, 2020

Abhishek helped me out to fix some updating issues I didn't understand, he was very patient with me, explaining all the details and did some trouble shooting until all the issues were resolved. Definitely took a load of my worries for the day. I love this app, it works well for customers buying bulk.

Aug. 5, 2020

I was having issues with the setup but Guri on the chat was so eager to help me, it only took a few minutes. It's good to have great customer service like this, priceless!!!

July 28, 2020

I'm very satisfied, Rahul is helping every time! Great app, great company, great supportteam. Live chat is very fast

July 15, 2020

Aryan Sharma was the best customer service I have ever gotten. Patient and understanding! Thank you!

July 14, 2020

App screwed up my store pricing, lost customers - tried to contact Customer Service to rectify and still waiting 5 days later - POOR

July 6, 2020

Bold Custom Pricing works from the shop side, but has some significant limitations for true wholesale use. The app only works on the shop side, it does not apply 'wholesale pricing' to draft orders through the admin portal. It's not uncommon, when working with wholesale customers to need to supply a pro forma invoice etc. for payment or to enter a paper based order manually, which we can do in Shopify using a draft order. Bold Pricing hasn't been integrated into the admin side, so you manually have to apply discounts to make it work. Good if your wholesale customer always puts their orders in using the shop side, but fails if you need to generate a manual order. If you are entering some orders on behalf of customers, this (to the best of my experience and knowledge... happy to be proven wrong) will not work as a good solution to wholesale pricing. The work around (can't believe they suggested this...) is to create a dummy customer, create an order, get the discounts, go back to a new draft order (still with me..?) manually update the new draft order with the price and process the order.. (really,.. ok). Customer support is slow to respond (I assume it's ok in US timezones, but outside of this.. hmm). The app will work well for some users, but understand it's limitations. Get's one star (probably more due to the supports idea on how to work around the problem) rather than fixing it. It's another app that has great intentions but (in my opinion, others will differ) fails to understand how this type of business process flow is likely to operate. Hopefully they consider making this 'added functionality' something in an upcoming product release.

June 29, 2020

App does just what it needs to. Even when I had a minor hiccup, Rahul was able to get it straightened out quickly.

June 25, 2020

Overall, this app has been great to use and the customer service has been outstanding. Aryan was very helpful recently on guiding us through bulk pricing and need some custom code installed. If you need tiered pricing, this is probably one of the best options out there on the Shopify store.