Customify ‑ Custom Product App
Customify | Custom Product App | Customize Product
Rating
4.3
feedback
102
chart
#1,153
All reviews
Review RSS Feed
April 17, 2024
Very happy with the app, it simply does what it says it will.
Thank you for your positive feedback! We're thrilled to hear that you are very happy with the app and that it meets your expectations. Our goal is to provide a reliable and straightforward experience, and your satisfaction is our top priority. If you have any questions or need assistance, please feel free to contact us anytime. We appreciate your support!
April 9, 2024
We've been happy with the support we received and with the overall functionality of the program. Though the interface is a little clunky to setup and required us to do a bunch of testing to ensure the output we wanted, we've had good support and assistance when we got stuck and the app has met our initial needs. Pros: **Great for starting out as it allows for a fair bit of customization of what the customer can do without having to 'script' a solution. There are a few other apps out offering a more visually appealing (modern) interface and nicer features, but they tend to be pricier or have almost too many bells and whistles, requiring a steep learning curve. **Hi Res output has generally been perfect for our needs **Provides the Individual image files, allowing recreation of the art in things like Adobe if needed (though see cons). Cons: **The customer facing interface could use some enhancements to make it look and feel more modern. The interface tends to slow down if there are too many layers added. **Output options are limited. **PDF format is just a flat image. (Much more helpful would be a pdf with components separated to layers so they can be more quickly adjusted in programs like in Design or Photoshop. ) **Allows alignment to artboard, but not to individual items, so for cases with multiple objects that need alignment to one another, it is tedious and difficult for the customer to do. **Customer 'save' size is limited to 4mb and that frequently prevents customers from saving their designs if they've included their own images.
Thank you for your feedback. We’re glad to hear you’re happy with our support and the app's functionality, and that you found it customizable without needing scripting or much extra work. We appreciate your insights and are committed to addressing the areas for improvement you mentioned, such as the customer interface, output options, alignment tools, and for save size limitations we already increased it not just 4MB. If you have further suggestions or need assistance, please reach out. Thank you for being a valued user.
April 2, 2024
Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.
Thank you very much for your positive feedback on our application and on Hasan from our customer service team. We're thrilled to hear that he was able to resolve specific issues related to your usage. Your recommendation means a lot to us! Please feel free to contact us if you have any further questions or need additional assistance. We're here to help!
March 27, 2024
He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly
Thank you for your kind words. We're thrilled to hear that you found our support helpful in setting up the design. It's great to know that the communication was good and that you received quick assistance. If you need further help or have any questions, please feel free to reach out. We're always here to assist you!
Jan. 28, 2024
Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. Upon thorough review, we have identified that the problem stemmed from a lack of communication, as your email was sent to our automated no-reply address instead of our support or helpdesk. Please rest assured that we are here to support you, and we will promptly assist you with the refund process. Best regards, Customify Team
Jan. 27, 2024
There seems to be no customer support whatsoever. I have wrote to them and never got anything back. Seemed to be a good software if they could have assistance to fix the little issues that occur.
We apologize for the inconvenience you've encountered with the Customify app. We acknowledge the frustration that arises when the app fails to perform as expected. We were able to address and respond to you about the issue which originated from another app that is not Customify. We understand your disappointment regarding the delay in our response to your support ticket. If you're still experiencing difficulties with the app, please don't hesitate to reach out to us again, and we'll promptly assist you in troubleshooting the problem. Best Regards, Customify Team
Nov. 28, 2023
App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. We encountered some challenges that temporarily affected our ability to deliver our services as usual. However, we are pleased to inform you that our service is now operating normally again, and we have implemented improvements to ensure a better experience moving forward. Please rest assured that we are committed to providing you with the best service possible, and we apologize for any inconvenience or disruption this may have caused you. Thank you for your understanding and continued support. Should you have any questions or require further assistance, please do not hesitate to contact us. Best regards, Customify Team
Sept. 19, 2023
Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.
Hello, We always replied to both your chat messages and emails in a timely manner. We already asked for collaborator access to help you set up the app. However, you haven't approved the access request till now. Yet, you posted a negative review. It is not fair.
July 1, 2023
Super application de personnalisation de produit, une fois que nous avons bien compris le fonctionnement, ce module de personnalisation est vraiment complet avec la possibilité de paramétrer plusieurs options à chaque produit. j'ai essayé 5 modules de personnalisation avant Customify , je devais attendre pratiquement 24h00 pour avoir une réponse et la plupart des réponses il faut attendre 1 à 2 mois pour la future mise à jour sur des choses primordiales et certaine chose ce n'est pas possible sans prendre le temps. Le support de customify est hallucinant Kamal et son équipe m'a répondu le dimanche en 1h00 et à pris beaucoup de temps pour m'aider dans mes besoins... à ce jour C'EST LE MEILLEUR SUPPORT DE SHOPIFY que j'ai pu avoir.
Nov. 10, 2022
Best support ever and Hasan will go extra miles to ensure your problem is resolve, they will not stop until you are satisfied.
Oct. 11, 2022
Hasan is so so helpful and accommodating, making the app really work for our needs after we installed it and made it our own. this was an app that i was looking for to visually customize our products, something our customers had been asking for for years. I'm so happy to finally be able to give them access to that through this app. Can't stress enough how helpful the team at customify is in helping you with everything you can't do yourself. thank you!
Sept. 21, 2022
Awesome app and so easy to use/install yourself... if you have any questions or need some installing and customising/code support the chat service is really helpful and fast!
Aug. 8, 2022
I downloaded many apps for personalizing a product. I did like this one a lot & recommend anyone who is interested to download it & just toy around with it. They take a little bit to get familiar with, but worth it
Sept. 23, 2025
Good App and very cool support, Hasan is a perfect specialist! I can really recommend this company for your store. Thank you!!!
June 2, 2022
I love this app, this has completely transformed the way my customers are able to use my website / personalise the products. Hasan and the team have been very helpful in installing the app and helping me customise my products. The communication has been great as they always respond straight away and help me fix any issues I have with customising my website. This has been the best app that I have installed on my site.
Jan. 14, 2022
I have been using this app for a while , a year or so, does what it says and the support has been very good. Worth while purchase. Not just for Clothing and Phone cases - See it in action www.bw-darts.com
Thank you for your review, we greatly appreciated it!
Nov. 19, 2021
I was having trouble downloading the original png file and emailed the support team. They fixed the problem within 24 hours. The application has some minor errors, but it is not an obstacle to use. Thank you!
Thanks for taking the time to share your feedback with us. We always constantly do updates to fix any errors to ensure our clients are convenient using our app.
Sept. 15, 2021
Wow! Customer support is AMAZING. We had very specific requirements for our custome products. Hasan went above and beyond to create customization specific to our product needs. Fast and detailed responses.
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
Aug. 17, 2021
Love the app so far, the app developers team are really supportive, help us to set up the app completely with our products, let's see how it works when we go live with that!
Aug. 7, 2021
The application works very well, and I want to especially thank Hasan Kamal for his support who helps me create new templates and was always attentive to my comments. CC