Customify ‑ Custom Product App

Customify is a very useful app for any online store that is looking to customize merchandise for it's customers. The app is affordable and works as intended. However, the biggest reason the app gets five stars is the incredible support if you need any help. Hasan has helped me several times and has been incredibly quick, responsive, and professional.

Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.

We have used Customify for a few years and are really pleased with it. The customer service is great.

Very happy with the app, it simply does what it says it will.

Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.

He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly

Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.

There seems to be no customer support whatsoever. I have wrote to them and never got anything back. Seemed to be a good software if they could have assistance to fix the little issues that occur.

App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.

Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.

I had high hopes for this tool. Unfortunately, it does not work as intended. NOT even close - Full of bugs that seem to be too complicated for their developer to resolve. I wasted a solid week trying to get it to work.

Best support ever and Hasan will go extra miles to ensure your problem is resolve, they will not stop until you are satisfied.

Hasan is so so helpful and accommodating, making the app really work for our needs after we installed it and made it our own. this was an app that i was looking for to visually customize our products, something our customers had been asking for for years. I'm so happy to finally be able to give them access to that through this app. Can't stress enough how helpful the team at customify is in helping you with everything you can't do yourself. thank you!

Awesome app and so easy to use/install yourself... if you have any questions or need some installing and customising/code support the chat service is really helpful and fast!

I downloaded many apps for personalizing a product. I did like this one a lot & recommend anyone who is interested to download it & just toy around with it. They take a little bit to get familiar with, but worth it

Good App and very cool support, Hasan is a perfect specialist! I can really recommend this company for your store. Thank you!!!

I love this app, this has completely transformed the way my customers are able to use my website / personalise the products. This has been the best app that I have installed on my site. When there has been issues with the personalisation they help to fix any issue. For me the only downside is that we are in Sydney so you have to wait for the help as not in same timezone.

I have been using this app for a while , a year or so, does what it says and the support has been very good. Worth while purchase. Not just for Clothing and Phone cases - See it in action www.bw-darts.com

I was having trouble downloading the original png file and emailed the support team. They fixed the problem within 24 hours. The application has some minor errors, but it is not an obstacle to use. Thank you!

Love the app so far, the app developers team are really supportive, help us to set up the app completely with our products, let's see how it works when we go live with that!