Customily Product Personalizer
Customily Product Customizer - Smart Shopify Personalizer
Rating
4.7
feedback
213
chart
#1,989
All reviews
Review RSS Feed
Dec. 1, 2025
I’ve been using Customily for five months now, and it’s been a great experience. The app is reliable, easy to work with, and offers countless customization possibilities. It’s definitely made a positive impact on my business.
Thank you for the wonderful feedback! We're happy to hear that after five months, Customily has proven reliable, easy to use, and impactful for your business. We're here anytime you need support, thanks for being part of the Customily family! 💜
Nov. 26, 2025
Very good and the customer service is great. They will do what they can to make their product fit your use case.
Thank you for the great review! We’re happy to hear that Customily feels easy to use both behind the scenes and for your customers. It’s also wonderful to know our support team has been friendly, fast, and knowledgeable. We’re always here whenever you need us!
Nov. 24, 2025
The entire team was helpful from the very beginning to implementation. They were efficient and communications were timely. It was a little tricky at first creating a template and option set but after some experimentation I got everything up and running.
Thank you for sharing your experience! We’re thrilled to hear our team supported you from the start and that communication felt smooth and timely. Getting used to templates and option sets can take a little experimentation, and we’re glad to know everything is up and running now. If you ever need a hand with anything else, we’re always here to help!
Nov. 19, 2025
It's user-friendly both on the back end and the customer facing side. The support team is quick to respond in a friendly and knowledgeable manner.
Thank you for the great review! We’re happy to hear that Customily feels easy to use both behind the scenes and for your customers. We’re always here whenever you need us! 💜
Nov. 19, 2025
Esse app mudou o game da minha marca!
Muito obrigado pelo seu feedback! Ficamos super felizes em saber que o Customily fez a diferença no crescimento da sua marca. É exatamente esse tipo de resultado que nos motiva todos os dias, ajudar marcas como a sua a se destacarem com personalização! 🚀
Nov. 3, 2025
Terrible experience for 10 months now. The customer care and technical help department send ai emails that are repetitive saying the same thing, "Looks like you haven't responded, we are closing the ticket now." Meanwhile I am flooding their emails demanding help or a full refund as the service was never used and not functional for 11 months. Worse experience of all millions of apps out there on the platforms.$50 x 11 of which they can confirm it is not functional nor has been used? The company's CEO must have been a car salesman through college.
Store
The Bean Grind
Using app
10 months
We’re truly sorry to hear about your frustration. Our support team has promptly replied to all your messages, offered multiple one-on-one training calls to help you get set up, and even extended your trial period to ensure you had every opportunity to use the app successfully. We’ve continued trying to make contact and are still more than willing to assist in getting everything running exactly as you need. We understand how disappointing this situation feels, but please know our team has been doing everything possible to help and remains ready to support you whenever you’re available. Providing responsive, transparent, and effective assistance to our merchants is always our top priority.
Nov. 6, 2025
It's very difficult to use. The instructions and videos only provide a brief overview, but the relationship between each function is not clearly explained, and there's no step-by-step guide.
Store
wowhoo藝術家
Using app
5 days
We’re sorry to hear you found the app difficult to use, and we truly appreciate your feedback. Customily is a powerful tool with many features, so we completely understand that it can feel overwhelming at first. Our support team offers free one-on-one training calls where we walk you step by step through your setup and explain exactly how each function connects. We’d love to schedule a session with you to make everything crystal clear and show you how easy it can be once it’s all set up. Please reach out to us through our support chat or email, we’re here to help you every step of the way and make sure you fall in love with what Customily can do for your store!
Oct. 31, 2025
Jose is great to work with. Very patient and understanding of our goals. Top notch!
Store
Presto Direct
Using app
11 days
Thank you for the wonderful feedback! We’re happy to hear that Jose was patient, understanding, and supportive in helping you reach your goals. We’ll be sure to share your kind words with him, he’ll really appreciate it! If you need further help, don't hesitate to reach out!
Oct. 29, 2025
Incredible service! Explains things clearly and is super helpful.
Thank you for your kind words! We’re so glad to hear that our team was clear, helpful, and made your experience a great one. We’re always here if you need anything!
Oct. 23, 2025
Customily is THE one tool which is perfect for any merchandiser who wants to provide a seamless personalisation experience. I used a paid Theme (Concept) and the intergation of Customily is automatic and flawless. Also, the Support from Jose is great - you can book 30-45min 1to1 slots to help you out with the setup or any question you may have. I strongly can further recommend!!!
Thank you so much for your amazing review! We’re thrilled to hear that Customily has been the perfect tool for your personalization needs and that the integration with your theme was seamless. It’s wonderful to know Jose was able to provide the dedicated support you needed, he’ll be very happy to hear your feedback! We truly appreciate your recommendation and are excited to keep supporting your success 💜
Oct. 15, 2025
Oct. 13, 2025
Excellent support.
Thank you! We’re glad to hear you had an excellent experience with our support team. We’re always here to help whenever you need us!
Oct. 12, 2025
I love this app and the support is great, as well. Can't wait to see the results that making these designs will bring.
Thank you for your kind words! We’re thrilled to hear you’re loving the app and our support team. If you need assistance, don't hesitate to reach out, we're here to help!
Nov. 14, 2025
I've been using Customily for more than a year now in two different stores. It's a solid product and helps us get sales from customers once they have seen a preview of what their personalisation will look like on the product, These customers otherwise wouldn't have ordered from us. We've had issues where we needed support from Customily and they were able to resolve these issues for us - my recommendation for Customily team is to add more support members so the resolution is even faster but I think that will happen naturally over time. In my dealings with their support team, I could see they take high level of accountability in their work and thats always reassuring if the app is critical to your business. Thanks Customily.
Oct. 8, 2025
Une application qui donne beaucoup de possibilités et qui sait aussi aller à l'essentiel, ce qui est rare pour une app de personnalisation. Une hotline de très grande qualité, vraiment. A la fois réactive et qui détaille ses propos. Je recommande.
Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous appréciiez la flexibilité et la simplicité de notre application, ainsi que la qualité de notre support. Votre retour sur la réactivité et la clarté de notre équipe nous fait très plaisir. Merci encore pour votre recommandation! 💞
Dec. 3, 2025
The app itself is still a bit convoluted, not the friendliest UX/UI. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creating and has gone above and beyond in suggesting us a scalable setup.
Thank you for taking the time to share your feedback. This is what allows us to keep improving our app and growing stronger. We’re glad to hear that Jose was able to provide the dedicated support and guidance you needed to build your products and set up a scalable workflow. We know Customily can feel complex at first because of all the powerful customization options, but once everything is in place, it becomes a strong tool for automating and growing your store. Our team is always here to help if you’d like further assistance or tips to simplify your setup, we’d be happy to make things even easier for you. We truly appreciate your kind words about our team and your trust in Customily!
Oct. 3, 2025
This is a fantastic app with tons of customization options, though it does come with a steep learning curve. What really makes the difference is the support team, they’re patient and helpful every step of the way. I especially want to thank Flor (Florencia), who went above and beyond. She instantly solved a mockup issue that other reps had to escalate, and even took extra time after our chat to fix a complex design logic problem and follow up with me by email. That kind of dedication is rare and truly appreciated! I actually tried to leave this note in the chat review, but the page refreshed, so I’m leaving it here instead. Thanks again Flor, and thanks Customily, for the great support and app!
Thank you so much for your amazing feedback! We’re delighted to hear you’re enjoying Customily and truly appreciate your patience as you get familiar with all the features. It’s wonderful to know our support team made a difference along the way, especially Flor! We’ll make sure she sees your kind words, we’re so glad she was able to solve your issues and go the extra mile for you. Thanks again for taking the time to share your experience! 💞
Sept. 30, 2025
Прихована кнопка відміни підписки, не можливо знайти! ви бере 9 днів безкоштовних, і як що вам не сподобалось то ви просто не можете відписатись
Нам шкода чути, що у вас виникли труднощі з скасуванням пробного періоду. Для уточнення: підписки на Customily повністю керуються Shopify, включно з безкоштовними пробними періодами та їх скасуванням. Ви можете відписатися у будь-який момент безпосередньо через ваш обліковий запис Shopify, натиснувши Додатки → Customily → Видалити до завершення пробного періоду — це одразу зупинить будь-які майбутні списання. Ми розуміємо, що цей процес може бути заплутаним, і наша команда завжди готова допомогти вам крок за кроком, якщо буде потрібно.