Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.6
feedback
237
chart
#2,039
All reviews
Review RSS Feed
Feb. 11, 2026
NGOC from customer support helped me greatly with something i was trying to figure out for days. God bless him. if i can have my choice of which customer service rep it would be him every trip.
Thank you so much for your kind words! We’re thrilled to hear that Ngoc was able to help you solve something that had been challenging for days. That kind of impact is exactly what we strive for. We’ll definitely share your message with him, he’ll truly appreciate it! And don’t worry, whenever he’s available, he’ll always be happy to assist you again 😊
Feb. 9, 2026
I should have read more of the many one star reviews before starting to use this app. In fact 'use it' is a bit inaccurate because i have had the app installed for 20 days now and not a single order has worked successfully. Literally no order works and the app simply doesn't do what it is marketed as being able to do. Does this app even work or has anyone used it successfully before? Support have no idea why literally not a single order works. Any custom order on my store just fails and rejection comes back 10 minutes later. The interface on the store isn't great either and could really be improved but thats the least of the concern.
Feb. 6, 2026
Oriana provided service above and beyond to help us get our custom product (a very complicated one!) up and running. I could not have got this far without her help. She was thoughtful, attentive, solution-oriented, and patient with a new learner.
Thank you so much for this wonderful feedback! We’re thrilled to hear that Oriana went above and beyond to help you get such a complex custom product up and running. She truly reflects how we aim to support our merchants, especially when they’re just getting started. We’ll be sure to share your kind words with her! If you need further assistance, don't hesitate to reach out! 💜
Jan. 29, 2026
Customily is really THE tool to use when you are not an engineer and want to make your work efficient. On top of that, the suppert of Florencia, Ngoc and Jose (and also Brian and others) is really awesome. I don't feel like using a ghost tool with no people behind and this is why it makes it so comfortable and efficient at the same time. I strongly can recommend it to other users!!
Thank you so much for this fantastic review! We’re thrilled to hear that Customily has helped you work more efficiently. That’s exactly what we aim for. It’s also wonderful to know our team made such a strong impression. Knowing you feel supported by real people behind the product truly means a lot to us. Thank you for the strong recommendation! 😊♥️
Jan. 29, 2026
It's been a pleasure to deal with the team at Customily from the very beginning. Extremely professional and responsive and they will do anything to make the app work all the time.
Thank you for the kind words! We’re delighted to hear that working with the Customily team has been a pleasure from day one. Our goal is always to be professional, responsive, and proactive in making sure everything runs smoothly for our merchants. We truly appreciate your feedback and your trust in us! 💜
Jan. 28, 2026
I love this app, customer service is Awesome
Thank you for your support! We're happy to be of help and that you love our app! ♥️ Whenever you need more assistance, don't hesitate to reach out!
Jan. 28, 2026
Very helpful.
Thank you!!! We're happy to be of help!! If you need more assistance don't hesitate to contact us again! 😊
Jan. 28, 2026
very helpful and responsive every time i need help. Thank you.
Thank you for your support! We're happy to be of help. If you need further assistance along the way, don't hesitate to contact us again ♥️
Jan. 22, 2026
Customily has been amazing, especially Jose's customer service. He has been one of the best customer service reps we've come across ever!!
Thank you so much for the kind words! We’re happy to hear that Customily has been amazing for you and that Jose made such a strong impression. We’ll be sure to share your feedback with him. We truly appreciate you taking the time to share this! 💜 If you need further assistance, don't hesitate to reach out!
Feb. 5, 2026
Customily has been amazing to work with! Their support team was incredibly helpful and patient with me through the whole setup process. There is a little learning curve at first, but once you understand how everything connects, it becomes very straightforward and powerful. This app made it possible for me to offer personalized products, and I truly appreciate all their help. Highly recommend!
Thank you for the fantastic review! We’re so glad to hear that our team was able to support you throughout the setup and help you get past the initial learning curve. It’s great to know that once everything clicked, Customily became a powerful tool for offering personalized products. We truly appreciate your recommendation and are always here if you need anything! 💜
Jan. 18, 2026
I have been using this app for approximately four months. It is a very powerful tool, particularly for users who are willing to invest a significant amount of time learning its capabilities. However, the application is not very intuitive. The interface feels clunky and poorly designed, with many tools feeling disconnected from one another. Additionally, the designer experience is especially frustrating. Overall, the app would greatly benefit from a comprehensive overhaul to improve usability, cohesion, and ease of use.
Thank you for taking the time to share such detailed feedback. We truly appreciate you highlighting both the power of the platform and the challenges you’ve experienced. Customily is designed to support very advanced personalization workflows, which can sometimes make the learning curve steeper, especially at the beginning. That said, your comments about usability, cohesion, and the designer experience are absolutely valid and are areas we’re actively working on improving. We continuously refine the interface and workflows based on merchant feedback like yours, with the goal of making the experience more intuitive without sacrificing flexibility. If you’re ever open to it, our team is always happy to offer hands-on guidance, tips, or training to help streamline your workflow and reduce friction. Thank you again for your honest input, it helps us build a better product for everyone 💜
Jan. 8, 2026
I recently changed theme and couldn't get customily to intergrate correctly. Oriana over e-mail fixed the issue quickly and now my new site is up and running. Very happy with their customer service and always have been.
Dec. 30, 2025
Dec. 20, 2025
EDIT Now i have been waiting three weeks for a refund, that support said i will get as soon as i cancel my subscription. Avoid using this app. They will take your money fast, even if you spend it because they cant fix all the bugs. In short what i can tell to anyone who wil read this review in the future, i do not recomend using this app. It is really hard to learn, really far away from being user friendly. What i like about shopify is that it is really easy to set up and use, but with this app i had to waste 10s of hours just to learn the way it works. Besides all that, it has almost none flexibility when it comes to visual looks. So if you want it to fit your theme, good luck with all the coding. Support is ok, but if you live in a different time zone, also good luck trying to fix and get all your questions answered in 1 email every 24 hours. When it comes to bugs, it has a lot of them. From basic designs to other custom options. If you want to waste your time trying to understand everything, good luck. The demo website that you can visit with all the desings, well half of them are not an option in the app. If you ask for them, you will get a link on how to create them yourself. All in all, the app seemed promising, but i would not recomend using it. Unless you have few simple desings on a mug or something. But if you want to create something a bit more difficult, do not waste your time.
We’re sorry to hear how frustrating this experience was for you. We want to clarify for transparency that the refund you mentioned was successfully processed on December 22nd, shortly after the subscription was canceled. Refund timelines afterward depend on the payment provider or bank, but the process on our side was completed at that time. We understand that Customily can feel complex, especially when building more advanced products, and we genuinely regret that this didn’t meet your expectations. Our team tried to reach you to offer one-on-one assistance, live calls, and hands-on support, and we remain open to helping whenever you’re available, so if you're interested, please let us know 🙏🏻 Our intention has always been to support merchants and be part of the solution, not a source of frustration. We appreciate your feedback, as it helps us continue improving both the product and the experience we provide.
Dec. 9, 2025
Super powerful app and customer service that's even better. Highly recommended!
Thank you for the fantastic review! We're so glad to hear you're enjoying the power of the app and that our customer service stood out even more. Your recommendation means a lot to us, thank you for choosing Customily! 💜
Dec. 8, 2025
I got my beginnerscall with Customily. It was awesome!! Jose explained and showed me what is possible with the personalizations wishes I want for my store. Their help, support is a big ! 10+ .
Thank you for the amazing review! We're thrilled to hear your beginner’s call went so well and that Jose was able to guide you through all the personalization possibilities for your store. We're here anytime you need help as you keep building 💜
Dec. 5, 2025
Terrible app. Features don’t work, nothing gets updated, and there’s zero support. Not worth installing
Dec. 1, 2025
I’ve been using Customily for five months now, and it’s been a great experience. The app is reliable, easy to work with, and offers countless customization possibilities. It’s definitely made a positive impact on my business.
Thank you for the wonderful feedback! We're happy to hear that after five months, Customily has proven reliable, easy to use, and impactful for your business. We're here anytime you need support, thanks for being part of the Customily family! 💜
Nov. 26, 2025
Very good and the customer service is great. They will do what they can to make their product fit your use case.
Thank you for the great review! We’re happy to hear that Customily feels easy to use both behind the scenes and for your customers. It’s also wonderful to know our support team has been friendly, fast, and knowledgeable. We’re always here whenever you need us!