Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.6
feedback
237
chart
#2,039
All reviews
Review RSS Feed
Dec. 10, 2025
Once again, Jose took the time to help me with some edits to the app so we can get our site launched. He is great to work with, very patient and knowledgeable. Highly recommend him.
Store
Presto Direct
Using app
About 2 months
Thank you for the wonderful feedback! We’re happy to hear that Jose was patient, understanding, and supportive in helping you reach your goals. We’ll be sure to share your kind words with him, he’ll really appreciate it! If you need further help, don't hesitate to reach out!
Oct. 29, 2025
Incredible service! Explains things clearly and is super helpful.
Thank you for your kind words! We’re so glad to hear that our team was clear, helpful, and made your experience a great one. We’re always here if you need anything!
Oct. 23, 2025
Customily is THE one tool which is perfect for any merchandiser who wants to provide a seamless personalisation experience. I used a paid Theme (Concept) and the intergation of Customily is automatic and flawless. Also, the Support from Jose is great - you can book 30-45min 1to1 slots to help you out with the setup or any question you may have. I strongly can further recommend!!!
Thank you so much for your amazing review! We’re thrilled to hear that Customily has been the perfect tool for your personalization needs and that the integration with your theme was seamless. It’s wonderful to know Jose was able to provide the dedicated support you needed, he’ll be very happy to hear your feedback! We truly appreciate your recommendation and are excited to keep supporting your success 💜
Oct. 15, 2025
Oct. 13, 2025
Excellent support.
Thank you! We’re glad to hear you had an excellent experience with our support team. We’re always here to help whenever you need us!
Jan. 22, 2026
I love this app and the support is great, as well. Can't wait to see the results that making these designs will bring. Ngoc, Brian and the entire team are invaluable. I love the results that I'm seeing of the Personalizable items I have in my store. Can't wait until there are many more.
Thank you for your kind words! We’re thrilled to hear you’re loving the app and our support team. If you need assistance, don't hesitate to reach out, we're here to help!
Nov. 14, 2025
I've been using Customily for more than a year now in two different stores. It's a solid product and helps us get sales from customers once they have seen a preview of what their personalisation will look like on the product, These customers otherwise wouldn't have ordered from us. We've had issues where we needed support from Customily and they were able to resolve these issues for us - my recommendation for Customily team is to add more support members so the resolution is even faster but I think that will happen naturally over time. In my dealings with their support team, I could see they take high level of accountability in their work and thats always reassuring if the app is critical to your business. Thanks Customily.
Oct. 8, 2025
Une application qui donne beaucoup de possibilités et qui sait aussi aller à l'essentiel, ce qui est rare pour une app de personnalisation. Une hotline de très grande qualité, vraiment. A la fois réactive et qui détaille ses propos. Je recommande.
Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous appréciiez la flexibilité et la simplicité de notre application, ainsi que la qualité de notre support. Votre retour sur la réactivité et la clarté de notre équipe nous fait très plaisir. Merci encore pour votre recommandation! 💞
Dec. 3, 2025
The app itself is still a bit convoluted, not the friendliest UX/UI. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creating and has gone above and beyond in suggesting us a scalable setup.
Thank you for taking the time to share your feedback. This is what allows us to keep improving our app and growing stronger. We’re glad to hear that Jose was able to provide the dedicated support and guidance you needed to build your products and set up a scalable workflow. We know Customily can feel complex at first because of all the powerful customization options, but once everything is in place, it becomes a strong tool for automating and growing your store. Our team is always here to help if you’d like further assistance or tips to simplify your setup, we’d be happy to make things even easier for you. We truly appreciate your kind words about our team and your trust in Customily!
Oct. 3, 2025
This is a fantastic app with tons of customization options, though it does come with a steep learning curve. What really makes the difference is the support team, they’re patient and helpful every step of the way. I especially want to thank Flor (Florencia), who went above and beyond. She instantly solved a mockup issue that other reps had to escalate, and even took extra time after our chat to fix a complex design logic problem and follow up with me by email. That kind of dedication is rare and truly appreciated! I actually tried to leave this note in the chat review, but the page refreshed, so I’m leaving it here instead. Thanks again Flor, and thanks Customily, for the great support and app!
Thank you so much for your amazing feedback! We’re delighted to hear you’re enjoying Customily and truly appreciate your patience as you get familiar with all the features. It’s wonderful to know our support team made a difference along the way, especially Flor! We’ll make sure she sees your kind words, we’re so glad she was able to solve your issues and go the extra mile for you. Thanks again for taking the time to share your experience! 💞
Sept. 25, 2025
I had a great experience working with Jose from Customily. He was professional, responsive, and very knowledgeable throughout the entire process. Jose took the time to answer my questions clearly and made sure everything was handled smoothly from start to finish. I really appreciated his attention to detail and friendly approach—it made the whole experience easy and stress-free. I would highly recommend working with him!
Thank you for such a thoughtful review! We’re happy to hear that Jose made your experience smooth, stress-free, and enjoyable. His professionalism and attention to detail are qualities we value deeply, and we’ll be sure to share your kind words with him. We truly appreciate your recommendation! 💜 If you need more assistance, don't hesitate to reach out to us again! We're here to help!
Sept. 19, 2025
This is a great app to have in your wheelhouse! The videos are very informative resources and the one on one help is phenomenol!
Thank you for the great feedback! We’re happy to hear you’re finding value in the videos and one-on-one support. It’s wonderful to know Customily has become a useful part of your toolkit! If you need assistance, don't hesitate to ask! 😊
Sept. 25, 2025
This is a fabulous app and fun to use. The customer service is absoultely terrific as well. Customer support by everyone, especially Julieta, has been amazing!
Thank you for the wonderful review! We’re so glad to hear you’re enjoying the app and having fun with it. It’s also great to know our customer service team has made such a positive impression, we’re always here to help! 😍
Sept. 17, 2025
The onboarding interview turned into a very informative private lesson in how I can offer product designs, with two choices between 24 options each, culminating in 576 possible cpmbination variations from one set of artwork. A gamechanger! Loving the potential!
Thank you for sharing your experience! We’re so glad the onboarding session helped unlock the full potential of what you can do with Customily. It’s amazing to see how one design can turn into so many product variations; that’s exactly the kind of flexibility we want to give merchants. We’re excited to see what you create! 😍 If you need more assistance, don't hesitate to reach out!
Sept. 15, 2025
Great tool. Can always find new additions I'd like to see, but they're continuously adding new features and you can tell they're diligently working to be the top player in the game. Excellent customer support. If you have problems 9 times out of 10 they will help you resolve them. Julieta and Augusto go above and beyond to assist and can't thank them enough for all their help.
Thank you for your thoughtful feedback! 😊 We’re thrilled to hear you’re enjoying Customily and noticing the constant improvements we’re working on. It’s wonderful to know our support team, especially Julieta and Augusto, made such a difference for you, we’ll be sure to share your kind words with them. Your support means a lot and motivates us to keep striving to be the best! 💜
Sept. 14, 2025
From the very beginning, the setup was super simple. Since I started using it in my store, my workload has decreased significantly. The constant addition of new features makes the app even more powerful. The support team is always there, quick, and solution-oriented. I’m truly impressed!
Sept. 13, 2025
Customily is a fantastic tool for customizing products on Shopify. It does take some getting used to at first, but every issue I ran into was easily solved thanks to their countless help videos, tutorials, and the very thorough help section on their website. Once you get the hang of it, the platform really shines and adds a ton of value to your store. Highly recommend!
Thank you for the wonderful review! We’re glad to hear that our tutorials, videos, and help center were useful as you got started. It’s great to know that once things clicked, Customily brought real value to your store. We truly appreciate your recommendation and are excited to keep supporting your success! 😍