CPB ‑ Custom Product Builder
Custom Product Builder. Product Configurator w Live Preview.
Rating
4.5
feedback
144
chart
#2,331
All reviews
Rating Breakdown
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Jan. 25, 2022
terrible UI, spent far too long learning it for it to be plagued with bugs. Devs didn't email back in reasonable time frame and failed to fix issues.
Hi there, Thank you for your review. We really strive to resolve all issues reported in the least possible timeframe. However sometimes tasks take more development time than anticipated. We have developed a rather complex application that takes into account a lot of different possibilities for combining customization and personalization options. This complexity is reflected in the UI and the timeframe required to get onboarded. Its like working in (learning) Photoshop pretty much, but it's CPB instead. Sometimes we think ourselves that our app looks like a pilot cockpit - so many checkboxes and settings. And everything needs documentation. In order to cover for possible delays during the initial product setup we offer a 30-day free trial, so that there is enough time to take care of everything that matters. Your case was reported on Thursday and by Sunday we released a patch. We informed you on Monday, however it seems like it was too late. We apologize for the inconvenience. Let us know if you have any constructive recommendations or suggestions for UI / UX that would help our customers onboard faster. So far we have been trying to achieve that by adding user guides, videos and tooltips. Realistically we aren't sure if we can simplify things - because many of our happy customers use very customized versions of our application. Please let us know, if we can do anything for your project to help make sure that you are more satisfied with our application and support. Hopefully we can be useful for your business strategy. Again, sorry for any delays caused for your business and apologies for the inconvenience. Thanks, CPB Team
Dec. 20, 2021
We loved this app - it has a lot of capabilities. While it may seem daunting at first, once you learn how to use it, it is much easier to navigate. The technical support staff are top notch and extremely knowledgeable and patient in helping us work through our setup and getting all of our questions answered. If this app works for your needs, I would not hesitate to recommend it!
Using app
About 1 month
Total reviews
3
Average rating
5.0
Dec. 10, 2021
Shopify doesn't make custom variables easy. I went through dozens of apps trying to find a way for customers to just simply specify their desired membership number. The team at Custom Product Builder was responsive and effective and got this done when others could not.
Dec. 6, 2021
After some issues to start with the app working with my theme, the support team worked hard to find a solution, when many other apps would have just said sorry, not compatible for you. This was never said, they kept going at it until it was solved and I am thrilled. Great app (and yes, to start you night be overwhelmed, but one training call with them, its not so hard and you can do, I promise). This app is a must if you want to step up your custom product experience for your customer.
Dec. 22, 2021
Perfect support, slow at beginning but really helpful and these guys are here to solve all your problems, best app for custom product building on the market!
Nov. 24, 2021
Very nice app and very helpful customer support. In many time we do have some setting problem so having a team which responds to various requests and quickly is great and nice .We are happy work with them and enjoying the APP.
Nov. 11, 2021
A great app! Very helpful customer support. Setting up a custom product can be hard at times so having a team which responds to various requests and quickly is great. App works great too.
Nov. 1, 2021
I love this app. It works beautifully for our jewelry business. Customers can customize their necklaces on our site. And their customer service is outstanding!
Oct. 23, 2021
This app has changed my business! The support team is also very responsive and liberal with their free support for paying users. They even did some paid custom dev to make the app fit our needs even better.
Sept. 20, 2021
Always extremely communicative and helpful! If we ever have an issue, they respond immediately and work quickly to resolve it.
Aug. 23, 2021
After years of looking for an app that would let me do what I wanted, I finally found this app. It is EXACTLY what I was looking for. It's extremely powerful and every function you could possibly want is built in. On top of this, the develops are so helpful and amazing to work with.
Aug. 8, 2021
We are a store specialized in neon and to find a plugin that fits our needs, we lost a lot of money in other competitors and were disappointed. By chance, we contacted Vladislav and he was able to advise us and develop the neon effect we were looking for thanks to his colleague Egor. We are 100% satisfied with the plugin, they are very attentive and incredibly responsive. Don't look any further, you're in the right place! Word of a very perfectionist team. Thank you for everything.
Aug. 8, 2021
Best experience with a software company! What do you want when you integrate a software application? Good support, individual problem solutions, personal contact persons (real human-beings), flexibility and no hidden costs. You get all of that! The functions of a software are of course important and have to fit your own case. Everyone has to evaluate this themselves beforehand. But the value of the support is just as important! I feel personally better looked after than any of my other countless experiences with software manufacturers and I can't stop praising the team! An unbelievable achievement with so few people on board and distributed across Europe! Keep it up! I will definitely use it with other customers!
May 27, 2021
Highly recommend !!!The service that i've received from Vladislav was fantastic. he has been extremely helpful.best service ever ! my business has evolved through ths app
May 6, 2021
VLAD AND EGOR ARE UNREAL! They replicated our old problematic product customizer to our exact liking all while being extremely responsive and fair price wise. Since changing builders we have seen SALES SPIKE! These guys are the best option that we have found after searching far and wide among all product builders/customizers. They are masters of Shopify and code to customize the cart experience and product customizer for our customers! The app is very simple to use and is extremely user friendly and offers great customization and updating that you can do yourself! We are exited to be working with Vlad and Egor for the long haul! THEY WORK FAST AND HAVE AWESOME COMMUNICATION skills with their users! No more sending multiple messages off to get a response, these guys are on top of it and always get back to you! They both speak great english to round it off and are willing to even to conference calls and screen share to help further! Thanks Vlad and Egor!
April 16, 2021
Highly recommend this app. The service we've received from Vlad and team is incredible. They've been extremely helpful and responsive and came up with a few custom solutions for our business. (custom work outside scope of app) Extremely impressed and grateful for Buildateam!
April 14, 2021
An update to my last review...Egor And Lex have been great! They are very helpful and admit that this can be a challenging learning curve because of the options and level of sophistication it can achieve. I'm confident that by the time I (we) have everything up and running that this will be a 5 star review! Thank you, Lex and Egor, for your help!
March 27, 2021
First and foremost, I would like to address some of the reviews that disparage this app for being complicated and difficult to learn. The developers have posted DOZENS of step-by-step articles (buildateam.zendesk.com) that address almost anything that could arise while learning how to navigate the interface. There is always going to be a learning curve that ONLY trial and error will teach. But, for what this app is capable of, it is well worth the investment in time. At least for us, the cost of the app and the amount of time spent learning it has resulted in far less time on things that either don't work, or don't accomplish our goals. After two years of refining graphics for our Shopify Store (still under construction), We were convinced that our only choice for product page presentation was going to be to render the tens of thousands of possibilities for customizing our products ourselves, and split them into several categories and collections. Luckily for us, we spent most of that time on layered graphics illustrations, that can now be used to allow the customer to choose their own opinions, thanks to Custom Product Builder. Something we have always wanted to be able to do. This app has simplified our website development to the point where we are finally seeing the light at the end of the tunnel ! We couldn't give it a higher recommendation....
Hi there, Thank you very much for choosing Custom Product Builder App & for your review. We are glad that it helps your business and allows to speed up creating custom products in your new store. That means a lot to us! We are looking forward to seeing your store live and wish you lots of sales and success! Don't hesitate to let us know if you ever have any questions or need help with anything. Thanks for your support, CPB Team.
March 25, 2021
It was a very steep learning curve and I actually hired a shopify expert to help me understand it, and from them I learned how the app works for my purposes and how to add and change products on my own after they set it up for me. It's a very good tool to really customize it to how you want it so I feel that justifies the complex nature of the app. The videos online were a bit confusing to me and though I feel there can be improvement in that aspect, it didn't affect the product itself. Vlad was very helpful in answering my many questions and it took a bit of work but CPB achieved what I had envisioned with the requirements I had for the flow. I'm very very happy with the final result. Worth it.
Hello there! Thank you very much for choosing Custom Product Builder App, your review and your trust! We wish you lots of customer engagement and sales! Please don't hesitate to let us know if you ever need help with anything. Cheers, CPB Support Team
Feb. 19, 2021
Great App, but very poor in helping new users figure it out. It's confusing, messy and overall hard to learn. Support is not easily accessible and that was enough for me to switch to a different app. Great app if you have 5-10hrs to invest in trial & error due to a complete lack of a guide/how-to
Hello there, Thanks for choosing Custom Product Builder App & for your feedback. Indeed, we have been adding SOOO many features requested by our customers over the last few years that the product setup interface became like a cockpit control panel! We have recently started working on a refactoring / redesigning project for the admin interface to simplify it and optimize for our users based on the feedback that we have received. While still in development - now it can be found under 'CPB App > Global Settings > Enable Beta Editor'. We are also working on adding more tooltips with instructions and short videos into the interface. Please feel free to check it out and let us know if you have any recommendations on how to make it better and more comfortable. Cheers, CPB Support Team.