Rating

4.9

feedback

369

Reviews

chart

#420

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    4%
  • Less than a month
    15%
  • Less than a year
    42%
  • More than a year
    38%

Reviews Summary

The reviews for the Helium Customer Fields Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Users appreciate the app's ease of use, effectiveness in creating custom forms, and quick responsiveness of the support team. Many reviewers mention that the app has helped streamline their customer data collection processes and improve the overall efficiency of their online stores. However, there are a few reviews that mention issues with the pricing structure or lack of a free plan, as well as some instances where users faced challenges with uninstalling the app.

Highlights

Exceptional customer service and support
Ease of use and effectiveness in creating custom forms
Streamlining customer data collection processes
Challenges with pricing structure or lack of a free plan
Issues with uninstalling the app

Rating Breakdown

  • 5
    95% (351 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 14, 2024

I downloaded this app, but after reaching out to customer support, I learned something surprising—their app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldn’t believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! They’ll be my first choice when I need a solution for customer fields. They’ve earned my business!

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 1, 2024

Amazing customer service!

Using app

Over 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave this review. We strive to be "amazing" in everything we do, so it's great to hear that our customer success team was able to nail that for you 💪🏼 Hoping that Customer Fields continues to be a "wick-tory" for your store 😊

5 / 5 Share

Oct. 22, 2024

Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app 😊). Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store ⛳️ 화이팅!

5 / 5 Share

Oct. 8, 2024

Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.

Store

WBC

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline 💪🏼 Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey 😊

5 / 5 Share

Sept. 30, 2024

The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!

Using app

About 1 year

Total reviews

7

Average rating

4.9

Developer Reply

Oh my goodness 🤩 Thank you for this amazing review and for highlighting (get it 😉) our amazing customer support team! We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more