Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.9
feedback
221
chart
#381
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
9%
-
Less than a month
29%
-
Less than a year
35%
-
More than a year
22%
Reviews Summary
The Helium Customer Fields app has received overwhelmingly positive reviews from users. Customers appreciate the app's robust features, ease of use, and exceptional support team. The ability to create custom forms, set up rules for tax exemptions, and streamline customer workflows has significantly improved user experiences. The support team, especially Brett, is highlighted for their prompt and knowledgeable assistance in resolving issues and providing guidance. However, there are a few negative reviews mentioning issues with email responses and persistent requests for changing reviews.
Highlights
Review RSS Feed
All reviews
June 27, 2025
For my client, there was a business requirement to collect a lot more customer information than Shopify native could do. As we have also enabled Sparklayer for their b2b business we needed a tool that would work flawlessly with both Shopify and Sparklayer. Helium Customer Fields is easy to use, reliable and while some configuration issues occurred initially, support was prompt and the client is working as desired. Documentation was a bit slim on the ground when I first implemented things, but once I understood their process, it all got easy. Recommended.
Love this review! We built CF because merchants needed custom data collected during registration and it's great to hear that we're still providing exact and robust solutions. We love Sparklayer and have many shops that use both CF and Sparklayer in tandem to accomplish their goals. Thank you for taking the time to leave this review, and please don't hesitate to reach out to us with any further questions, concerns, or even thoughts on what you'd like to see our app do đ
June 25, 2025
Atendimento muito bom, suporte excepcional e cumpre o que precisĂĄvamos.
Agradecemos por reservar um tempo para nos avaliar. Esperamos que a Customer Fields continue a oferecer exatamente o que vocĂȘ e sua loja precisam. Entre em contato com o suporte caso tenha mais dĂșvidas ou comentĂĄrios.
June 21, 2025
Customer Fields has been an outstanding addition to our store for two reasons. The robust features and the exceptional support team. The app workflows and variable rules you can create are excellent. It was easy to setup rules for collection tax exempt documents for certain states which is very important for our business. This feature alone has significantly improved our customer experience and streamlined our internal workflows. The support has been amazing! We had some issues with the CSS and Jakin was able to quickly resolve the issue for us. I highly recommend Customer Fields to anyone looking for a versatile and customizable solution.
Amazing! It is so good to hear that Jakin was able to guide you to a CSS solution đ Your registration form looks amazing! Thank you for taking the time to leave this review. It really means the world to our team. Thank you. Don't hesitate to reach out to us with any future questions or concerns đ
June 7, 2025
When someone leaves a bad review on your app, you start sending them emails every day asking them to change it. But when a customer actually needs your help, you donât respond to any emails at all.
We received one ticket from you about a month ago on a Sunday. We replied the next day when we were back in office, and offered a refund. We also sent a follow up to that email, but we didn't receive a reply to either email. You have been issued a full refund. Is it possible that our emails ended up in your spam folder? We follow up with ALL users regardless of their experience. We take extra care with users who have had a bad experience, because creating a good experience is how Helium has done business for over 10 years. In regards to your statement "you start sending them emails every day asking them to change it" is defamatory and wholly unfounded. There is no basis for this comment.
June 3, 2025
Phenomenal support - I originally left a 1-star review due to a serious flaw: the âapproveâ button wasnât showing on mobile when the list was long â which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasnât on the roadmap. - To their credit, Heliumâs leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation. - The issue is now resolved, and mobile approvals are working as they should. It shouldnât have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve. - Thanks to the team for finally addressing it.
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