Rating

4.6

feedback

286

Reviews

chart

#352

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    7%
  • Less than a month
    27%
  • Less than a year
    35%
  • More than a year
    27%

Reviews Summary

The reviews for the Helium Customer Fields Shopify App are overwhelmingly positive, with many users praising the app's functionality and the exceptional customer support provided by the team, especially mentioning Jakin and Brett. Users appreciate the app's ability to create custom registration forms, manage customer data effectively, and streamline the account creation process. The support team is highlighted for being responsive, knowledgeable, and going above and beyond to assist users with any issues or customization needs. However, there are a few negative reviews mentioning issues with app glitches, lack of user-friendliness, and unresponsiveness during specific time frames.

Highlights

Positive feedback on app functionality and features, including custom registration forms and customer data management
Exceptional customer support, with specific mentions of helpful team members like Jakin and Brett
Negative feedback on app glitches, lack of user-friendliness, and unresponsiveness during specific time frames

Rating Breakdown

  • 5
    92% (264 ratings)
  • 4
    4% (11 ratings)
  • 3
    2% (6 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 82% (235)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 9, 2026

We use Customer Fields to power our B2B wholesale application form and it's been a solid addition to our Shopify store. The form builder is flexible, the conditional logic works well, and it integrates cleanly with our existing setup. Support has been responsive and helpful whenever we've had questions. Would recommend for any Shopify store that needs custom customer data or registration forms beyond what Shopify offers out of the box. Paul

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2026

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Grazie mille per aver dedicato del tempo a lasciare questa recensione. Ci piace tantissimo! 😍

4 / 5 Share

April 6, 2026

Using app

6 days

Total reviews

1

Average rating

4.0

Developer Reply

What a sweet review (get it?) 🫣 Thank you for taking the time to leave this review.

5 / 5 Share

April 1, 2026

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for serving us up a slice of that review love 💪🏼 Let us know if there's any way we can improve Customer Fields for you.

5 / 5 Share

April 1, 2026

Using app

19 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this review 🤩 We genuinely appreciate it.

All reviews

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