Rating

4.6

feedback

304

Reviews

chart

#354

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    7%
  • Less than a month
    26%
  • Less than a year
    35%
  • More than a year
    28%

Reviews Summary

The reviews for the Helium Customer Fields app are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the app's flexibility in creating custom registration forms and collecting customer data beyond Shopify's capabilities. The app integrates well with existing setups, offers solid form-building features, and has responsive and helpful support. However, there are a few mentions of glitches and user-friendliness issues that some users have encountered.

Highlights

Exceptional customer support and responsiveness
Flexibility in creating custom registration forms
Integration with existing setups
Solid form-building features
Occasional glitches and user-friendliness issues

Rating Breakdown

  • 5
    91% (277 ratings)
  • 4
    4% (12 ratings)
  • 3
    3% (8 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 79% (241)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 21, 2026

Jakin and his team have been very helpful and fast with their support whenever we have needed their input.

Using app

--

Total reviews

3

Average rating

5.0

1 / 5 Share

May 21, 2026

Unfortunately not working for me. I keep asking specific questions and the responses are not very helpful and it takes many hours to get a reply. Shopify recommneded this app to me, but I cannot recommend beause it did not solve and did not do what I needed it to.

Using app

--

Total reviews

3

Average rating

3.0

5 / 5 Share

May 20, 2026

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Muchas gracias por tomarse el tiempo de dejar esta reseรฑa. La apreciamos sinceramente.

5 / 5 Share

May 19, 2026

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving this review. We appreciate it ๐Ÿ˜Ž

5 / 5 Share

May 19, 2026

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

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All reviews

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