Helium Customer Fields
The reviews for the Helium Customer Fields app on Shopify are quite mixed. While many users praise the app for its powerful features, ease of use, and exceptional customer support, there are also negative reviews highlighting issues such as overpricing, outdated UI, lack of onboarding process, and glitches. Positive themes include the app's ability to create advanced registration and data collection forms, seamless integration with Shopify Customer Metafields, helpful customer support, usefulness for B2B accounts, and fast response times. On the other hand, negative themes include confusion with tags, lack of human onboarding assistance, language barriers, and technical issues like glitches and unclear views.
We needed a new key cut the other day and you could have been the ones who sold the locksmith their key cutter! Thank you for leaving this review and for equipping others to bail us out when we accidentally lock the milk in the hot car... again.
Thank you for leaving this review! We don't have to tell you this, but each review is like a tile in a giant mosaic: telling merchants which apps are worth their trust. We greatly appreciate the love.
Thank you for leaving this review. We'd love to know how improve our app, especially since you've been using Customer Fields for two years. We also appreciate the fact that you reached out to our Customer Success team, and they're still ready to assist you when you have the opportunity to reply to our last message. We're here whenever you need us.
Worst app and customer service tbh. CHARGED ME FOR 24 MONTHS WITHOUT ME KNOWING. We literally never used your useless app and charged us for 24 months. Such a lovely environment I suppose.
This merchant is attempting to coerce our team for a full 24-month app refund because they "never used the app." We offered a partial refund as a courtesy, and they declined.
Thank you for taking the time to leave this review. I'd love to know more about how Customer Fields could serve your store better. Are their features you'd like to see, or is there a way we can come along side you to accomplish your goal? I'd love to hear more. Please reach out to support. Looking forward to hearing from you.
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