All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

Oct. 22, 2024

Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 8, 2024

Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.

Store

WBC

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline ๐Ÿ’ช๐Ÿผ Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey ๐Ÿ˜Š

5 / 5 Share

Sept. 30, 2024

The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!

Using app

About 1 year

Total reviews

7

Average rating

4.9

Developer Reply

Oh my goodness ๐Ÿคฉ Thank you for this amazing review and for highlighting (get it ๐Ÿ˜‰) our amazing customer support team! We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.

5 / 5 Share

Sept. 11, 2024

I was really impressed with the customer service from Helium. They were responsive, helpful, and went above and beyond to ensure I was taken care of. It's clear that they truly value their customers and are dedicated to providing a great experience. Highly recommend!

Using app

6 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for this review ๐Ÿ˜ We appreciate you reaching out to our support team and for being so understanding. We genuinely value each of our customers and thank you for trusting us with your customer registration while you used our app. We're here when you need us, and all the best ๐Ÿ˜Š

5 / 5 Share

July 25, 2024

very useful app, very simple and immediate, exactly what I was looking for, a round of applause also for the support service, fast and professional

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

๐Ÿ‘๐Ÿผ Siamo d'accordo che il nostro team di successo del cliente merita un applauso! Grazie per aver dedicato del tempo per lasciare questa recensione e ciao! ๐Ÿ‡ฎ๐Ÿ‡น ๐Ÿ‘๐Ÿผ We agree that our customer success team deserves a round of applause! Thank you for taking the time to leave this review and ciao! ๐Ÿ‡ฎ๐Ÿ‡น

5 / 5 Share

July 23, 2024

Helium Customer Fields has been a great tool for creating customer input forms for our B2B e-comm business and the customer support team has been absolutely fantastic at helping us solve challenges related to some related shortcomings of Shopify Plus.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

It's great to hear that you were able to leverage custom input fields on your B2B registration! That's a huge reason why we created Customer Fields ๐Ÿ˜Š We're also glad that our customer success team was able to help solve your challenges. You know where we are if you ever need any further assistance ๐Ÿ˜Ž

5 / 5 Share

July 22, 2024

Best App, highly recommended! Outstanding support solved all our problem! And very knowledgeable!

Store

AKIV

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

"Outstanding support" ๐Ÿคฉ Thank you for the kind review and for taking the time to leave it. We hope to continue to support you on your Shopify adventure ๐ŸŽ’

5 / 5 Share

July 11, 2024

Recently, we integrated Helium Customer Fields, which significantly improved our application processes by automating them, thus boosting efficiency and reducing errors. Their support team excelled when we needed a custom solution, responding promptly with an effective fix. Helium Customer Fields is highly recommended for its reliability and outstanding customer service.

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Amazing! ๐Ÿคฉ Thank you for taking the time to leave this thorough review. We take pride in our reliability and are customer success team is constantly striving to provide our merchants with the solutions they need. It's so great to hear that you're able to leverage Customer Fields to save time and reduce errors ๐Ÿ’ช๐Ÿผ Again, thank you for trusting us on your Shopify adventure ๐Ÿ˜Š

5 / 5 Share

July 8, 2024

Easy to use, effective, lots of customization, and some of the best customer service

Using app

Over 2 years

Total reviews

5

Average rating

4.8

Developer Reply

๐Ÿ˜Ž Thank you for taking the time to leave this review. We're all about adding value and customization to our app, and we're glad that our customer support team was able to help you. Keep growing ๐Ÿ„โ€๐ŸŸซ

5 / 5 Share

May 10, 2024

Thoroughly impressed with this app. I have been evaluating different apps for a custom registration workflow for my wholesale business and this app happened to be the last app to evaluate and blew all others away for fun'c around custom forms, integration to shopify, abiliy to manage customer data, import, export, existing customer activation workflow etc etc. This app does not include volume pricing, discount and other wholesale specific features but it's BEST one around this customer management piece than anything i've seen. Highly, highly recommend this app.

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Wow, thank you for this kind and wonderfully thorough review ๐Ÿ˜Š We're just glad that you persevered and found us! Also, thank you for voicing some features you'd like to see us implement. We're constantly improving Customer Fields and feedback like this informs where we spend developer hours. We're here for you when you need us, and welcome aboard ๐Ÿ˜Ž

5 / 5 Share

May 8, 2024

App works exactly as you would imagine. It is also useful for tweaking some of the customer data points Shopify does not give and we need to have from our customers. I would like to give a special shout out to Brett as he was very helpful showing a lot of professionalism.

Store

Antum

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

๐Ÿ‘๐Ÿผ we LOVE shout outs! We're so happy and proud to have Brett on our team guiding merchants to solutions. Thank you so much for taking the time to tell us that he's doing a great job, and thank you for letting us be a part of your Shopify journey ๐ŸŽ’

5 / 5 Share

May 1, 2024

Built out very well, giving lots of needed functions. Great support team, very knowledgable. Very customizble, and easy to view data either from their app or directly in Shopify.

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad that our support team was able to provide you with the information and help you needed. Thank you again for letting us be a part of your Shopify journey ๐Ÿ™‚

5 / 5 Share

April 17, 2024

Easy to set up, quick support, and is PERFECT for what we needed to accomplish. Thanks!

Using app

15 days

Total reviews

4

Average rating

5.0

Developer Reply

๐Ÿคฉ Thank you so much for this kind review. It's always a joy to hear that Customer Fields is providing the perfect solution for a unique need. Thank you for letting us be a part of your Shopify journey ๐ŸŽ’

5 / 5 Share

March 25, 2024

Installed, integrated & customized in less than a day, including the time it took to work with their great support team. Thanks, guys! A+

Using app

About 18 hours

Total reviews

2

Average rating

5.0

Developer Reply

Amazing that we were able to help you get your custom registration form up and running so quickly! Thank you for taking the time to leave this review, and happy EARLY 4th of July ๐Ÿ˜‰๐Ÿงจ

5 / 5 Share

March 20, 2024

Works very well for us and their customer service has been stellar.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to write this review ๐Ÿ˜Ž We're happy to hear that our support team has been so extempore. Don't hesitate to reach out to us if you have any questions, comments or feature suggestions. Your feedback is invaluable ๐Ÿ˜Š

5 / 5 Share

March 13, 2024

Helium is a powerful and easy-to-use app. The integration with Shopify Flow is amazing and gives the app a whole new level. Support is helpful and helped me with a tricky flow that I was setting up.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review ๐Ÿ‡ซ๐Ÿ‡ฎ We're very happy to hear that our support team was able to guide you to a solution using Shopify Flow. Please reach out to us with any further concerns or suggestions ๐Ÿ˜Ž

5 / 5 Share

March 9, 2024

I am using this app solely to replace the customer sign up/register account forms. Functionally, it's the same form, except for one major thing. It has a built in "invisible" recaptcha (no puzzles) that has blocked ALL the fake spam customer accounts I have been dealing with. Our site was receiving about 50 a day and I was constantly deleting them from here and Klaviyo. Exhausting. I didn't want to pay for an app when Shopify should fix this at the source, but I had to bite. It was too much work and no other IP blocking app worked. This is the ONLY thing. Also customer service is great.

Using app

6 months

Total reviews

25

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review. We're constantly looking to add features that save our merchants time and headaches. Thank you for giving us a chance and letting us be a part of your Shopify journey ๐Ÿ˜Š

5 / 5 Share

March 8, 2024

Helium has some of the best customer service I have ever experienced for Shopify apps. They are responsive via chat and email and actually read your message to provide relevent and specific guidance, often solving the problem. This is so refreshing! Definitely recommend!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

"Refreshing" customer service ๐Ÿ’ช๐Ÿผ love that! Thank you for taking the time to leave this review and we hope you're ready for riding weather ๐Ÿ๏ธ

5 / 5 Share

Feb. 20, 2024

We have been using Helium CF for quite sometime to manage our register/account section with great success. However, where this company really shines is it's customer service. Clear concise communication, with generous help and lightning fast turn around times. Truly above and beyond compared to most other "support" experiences I have had. These are your guys. Period.

Store

Sphero

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review and for for trusting us with your registration for so long ๐Ÿ˜Š It's not easy to keep support in house and based in the US, but we believe it's the best way. Thank you for this feedback. We're always here when you need us ๐Ÿ’ช๐Ÿผ

5 / 5 Share

Feb. 1, 2024

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to rate Customer Fields! Hope you're enjoying the winter up North ๐Ÿ‡จ๐Ÿ‡ฆ