All reviews

Rating Breakdown

  • 5
    95% (351 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 7, 2018

Great customer service and very easy to use! The team is extremely responsive and helpful :) Highly recommend these guys!

Using app

Over 1 year

Total reviews

4

Average rating

4.3

5 / 5 Share

Nov. 3, 2018

Thanks to Nick & the team at Helium! They're excellent with support and this is a fantastic app to help with customer maintenance.

Using app

Over 8 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 18, 2018

they are the freaking bomb . com lol and their text customer service is beyond fast they help me right on the spot...

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2018

The app works perfectly. Even helped me set up and customized upload fields to match my store. Excellent Service!

Store

KC

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 12, 2018

Great support from their team for a custom install on a theme. The app does exactly what it is described to do.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2018

Program works really well. Super easy to use and works as advertised. Keep up the great work! Definitely recommend to all Ecomm shops.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2018

This company goes above and beyond with their customer service! Highly Recommended! A+++++++++++++++

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2018

Absolutely fantastic service. Chelsea figured everything out for us! Wouldn't hesitate to suggest them to another store looking for help with gated content etc.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2018

I downloaded Customer Fields because I wanted my customers to be able to have a more personalized account experience. The best part about this product is the excellent and responsive customer service!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2018

This app and the support is just.. amazing. I got quoted a crazy amount of $ (upper $4k) to have the same functionality added to my store. Then I found Customr. I was initially extremely lost, and not sure if it does what I need. So I started a chat with Chelsea, and she got me up and running in no time! She even did the whole setup I needed! If you need ANY custom fields added to your store - I strongly suggest getting this app. You will not regret it!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 28, 2018

Yes, yes yes! Get this one! I tried a slew of other apps before this. They did the installation - even fixing some code another app had left behind. My business makes semi-custom clothing for women ministers. I need to have measurements before we can make anything - this app gave me a very easy and professional login with all the info I need to collect, including ways for me to put in notes to explain things. I wish every app I needed was made by Helium!

Using app

7 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 28, 2018

Awesome app and support, the team is really nice and fast at problem solving.

Store

Atlasmo

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2018

Love this app!!!! The staff is sooooo amazing also!!!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2018

I have had the most outstanding experience with this app and the support team. Kyle, in particular, was extremely responsive and knowledgeable. I upgraded from the Pro to the Advanced account, and it was worth every penny. With only a basic working understanding of coding, I found the team very helpful as they guided my build of a custom interface and database on the foundation of the app. Based on thorough research of the marketplace, this app is one of a kind for the job of storing customer data, and their service is best-in-class. Would recommend x10! THANK YOU KYLE

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2018

This app is really awesome!!! Very friendly customer service. Perfect! Exactly what I was looking for.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2018

Great for my customer portal. Am able to generate great internal customer data. Great support as well.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 14, 2018

This app works great for us. We are using it to collect info and for customers to register their product. The support staff has been the best we have come across. Thanks so much for a great product and even better support!!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 4, 2023

Very quick at answering any questions I have! Very easy to build your form with whatever fields you want. Also, they are very nice people to work with!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for being a loyal customer for 5 years and counting! 😄

5 / 5 Share

July 24, 2018

Chelsea is AWESOME!!! What a good support team and KIND!!!! Love ya!!!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2018

The team at Helium are extremely kind and understanding given certain unique situations. I have had great customer service experiences and with that alone I give them 5+ stars.

Using app

Over 3 years

Total reviews

8

Average rating

4.3