All reviews

Rating Breakdown

  • 5
    92% (266 ratings)
  • 4
    4% (11 ratings)
  • 3
    2% (6 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 82% (235)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 25, 2017

Great app. for customer data management. I installed this app. to build our customer data base for my business. They provide free install service and it was very helpful to me although I do not have any programming skills. One thing I would like to suggest to Customer Fields to apply indicating mark of each required fields in create account page. I created so many fields but some customers do not like to fill out all of my fields, and I would like to offer to required field and optional field option and it would be very helpful for improving customer account registration. Any how, it would be the best option in Shopify app stores.

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 29, 2017

Chelsea was incredibly helpful - responded to all e-mails in a quick and friendly manner - installed it perfectly and allowed us to publish when ready. Very professional all round. We are extremely happy with the basic plan and to be able to offer our clients the ability to update their account emails. Brilliant app - worth it's weight in gold.

Using app

About 1 year

Total reviews

8

Average rating

4.1

5 / 5 Share

March 21, 2017

This app is great- it's the only app available that gave us the ability to fully customize our customer accounts and using tagging to integrate with our ESP for specific segments. Their support was incredible and helped us get things done very quickly to our exact specifications. Highly recommend!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2017

I have never done anything close to even calling it coding. I managed to install the app and create all the additional custom customer fields I required, with the "how to"videos. However I needed a bit of customisation. Although we're in vastly different time zones, the Helium Support team was fantastic - Chelsea, you're an absolute star and pleasure to work with!

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2017

You can add fields to customer app. You are not stuck in the same fields as everyone. Further, you can sort by fields. Very powerful. We have created a CRM (Customer Relations Managment) function with it. When a customer wants us something on a particular date, we enter that in a note field, and in a date field, and sort weekly by dates. Up comes our to do list for the week. Great support. Thanks

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2017

This app is perfect! Highly suggest it if you need extra information from your customers. The filtering is amazing as well, and the support team worked side by side with me to help get what I needed done!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2017

This is a great app. Plus, customer service was prompt and helpful with a small issue I had with my account email address. Thanks!!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2016

Customers should be able to modify their account details at any time. It's a given. The team at Helium are great to work with - fast and responsive. Every Shopify site needs this app.

Using app

15 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 22, 2016

Top customer service and great app. Thank you :)

Using app

Over 1 year

Total reviews

14

Average rating

4.9

5 / 5 Share

Oct. 27, 2016

I was looking for the best customer app out there and I finally found it! Not only is the app easy to use but its highly functional, and interactive also. This app allows you to easily capture and organize your customers data easily and effectively, Additionally my interaction with the dev team has been a delight they are extremely responsive and very helpful. If you are looking for the best customer capture app/plugin for shopify, this is your app!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2016

Genial! Esto debería estar por defecto en Shopify. La atención al cliente es excelente.

Store

Ibella

Using app

About 1 month

Total reviews

7

Average rating

4.7

5 / 5 Share

April 7, 2016

Great little free app. Works perfectly and easy to instal. :-)

Store

Tegen

Using app

24 minutes

Total reviews

7

Average rating

5.0

5 / 5 Share

March 15, 2016

Could do with changing a colour on the buttons but still great thanks!! Recommend!

Using app

11 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2016

Fantastic customer service! Works great, thanks!

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 18, 2016

Easy and quick, and it does the job that Shopify should do. It will save a lot of time and phone calls. Our theme had a link on the account page to edit the address(es) of the customer account. I put the new link just below that and added the word "Info.". {% if customer.default_address != nil %} {{ customer.default_address.address1 }} {{ customer.default_address.address2 }} {{ customer.default_address.city}}, {% if address.province_code %}{{customer.default_address.province_code}}, {% endif %}{{customer.default_address.country}} {{ customer.default_address.zip}} {{ customer.default_address.phone }}

Using app

5 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 13, 2016

Awesome, simple and easy to install.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2016

Works perfectly, easy to install, and its FREE. Can't believe shopify doesn't already have this feature.

Using app

15 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 21, 2015

Works beautifully! Worked right away after install! So happy to provide this feature to my customers!

Using app

11 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 17, 2015

Easy to use, great functionality and highly recommended!

Using app

About 1 month

Total reviews

6

Average rating

4.8

5 / 5 Share

Oct. 17, 2015

Great, very useful app. It's a no-brainer. I just don't understand how this isn't a feature built into Shopify!

Using app

About 2 hours

Total reviews

1

Average rating

5.0