All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 20, 2017

Chelsea and the team have been wonderful. They helped us set up our trade form and are very quick to come back with answering our questions and queries.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2017

Chelsea and her team provides outstanding support and we highly recommend her team to other Shopify store owners.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 19, 2017

Great customer service! They really went out of their way to help me resolve my issue.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2019

Great app that allows you to do a lot. Outstanding customer support with very prompt response time. I highly recommend this app.

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you!

5 / 5 Share

Sept. 12, 2017

Working great so far and perfect for what I need :o)

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2017

This app has been perfect for our business. It allows us an opportunity to qualify our customers, and gather information that we can't through the normal shopify registration. The team is always very responsive, helped with the initial set up, even set it up at no charge to feel integral in our theme. Great service, great app. I highly recommend.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2017

The app allows us to gather information that we can't gather easily through the normal Shopify conduit. The support is phenomenal and EVERY SINGLE TIME we have had a question, we get a response back QUICKLY. It's easy to use and has been reliable, with no crashing. Thank you!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 17, 2017

Wow. I tested out a bunch of different apps until I figured out which would be best for our needs. This app is super easy to use. It's not only doing exactly what we need, but amazing customer service. We tend to be a bit high-maintenance with our specific needs and Chelsea was able to help me implement the changes I needed. She was very patient with my excessive questions and requests. I also really like the way our customer's information is stored and easily accessed. I would tell you to check out our form to see how awesome it is... but one of our customizations is that you can't accesses it without a password!!! Thanks again Helium.

Store

Whsljao

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 3, 2017

We love the added detail about our customers this app brings us. It's been easy to use and the couple of small issues we had were dealt with quickly and professionally by the support team - highly recommended

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 3, 2017

It works. Great app no regrets installing it.

Using app

Over 7 years

Total reviews

25

Average rating

4.3

5 / 5 Share

July 25, 2017

What more is there to say? I love this app. Does everything I need and does it perfectly with minimal effort on my part! I believe for the quality and functionality of their apps in general you can't go wrong with at least trying it out for a test run instead of an instant commitment. Not too mention - their customer service is top notch! I love working with Customer Fields - they help make me a better merchant!

Using app

29 days

Total reviews

15

Average rating

5.0

5 / 5 Share

July 18, 2017

Great app. Great service. thank you

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2017

This is the only app that allows my customers to upload a document and send it right to me via email. Great app. Great Customer service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2017

App works like a charm! Response from their support team was very prompt, usually within 24 hours. The free app install/ theme update is a huge plus!

Store

Ooze

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

May 9, 2017

Great app that is simple to use! Most importantly and notably all the support staff were extremely friendly, helpful and efficient. We will definitely be using them on our current store and on new stores in the future!

Store

Ctp2

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 25, 2017

Great app. for customer data management. I installed this app. to build our customer data base for my business. They provide free install service and it was very helpful to me although I do not have any programming skills. One thing I would like to suggest to Customer Fields to apply indicating mark of each required fields in create account page. I created so many fields but some customers do not like to fill out all of my fields, and I would like to offer to required field and optional field option and it would be very helpful for improving customer account registration. Any how, it would be the best option in Shopify app stores.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 12, 2017

Most helpful customer service and team I've ever worked with! Thank you guys!!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2017

Chelsea was incredibly helpful - responded to all e-mails in a quick and friendly manner - installed it perfectly and allowed us to publish when ready. Very professional all round. We are extremely happy with the basic plan and to be able to offer our clients the ability to update their account emails. Brilliant app - worth it's weight in gold.

Using app

Over 3 years

Total reviews

8

Average rating

4.1

5 / 5 Share

March 28, 2017

The Customer Reviews App design is simple and easy to use. The luqid installation was done by professionals with Helium. At my request, the installed the app on a test site, while made tweaks to ensure the install was done properly before going live on my site. Their support walked me through that process and helped make little tweaks here and there to ensure proper functionality. They were responsive, easy to work with, and I am happy with how the tool performs and fucntions. Keep it up. Would reccomend to a friend, and would use other Helium apps in the future.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 21, 2017

This app is great- it's the only app available that gave us the ability to fully customize our customer accounts and using tagging to integrate with our ESP for specific segments. Their support was incredible and helped us get things done very quickly to our exact specifications. Highly recommend!

Using app

6 days

Total reviews

2

Average rating

5.0