All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

Oct. 12, 2023

We are using this form builder for a stockist/wholesaler website. Works very well to approve wholesaler accounts before purchase. The support team (Brett) is great. Quick response and helpful. Brett assisted in setting up the form with some formatting issues in our theme, and had it resolved within 24 hours. Would highly recommend.

Store

NaiLab

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review. We're thrilled our support team could assist you in polishing your formatting issues. πŸ’… Don't hesitate to reach out with any future concerns, comments, or feedback!

5 / 5 Share

Sept. 27, 2023

Great App. Very easy to use, I managed to set it up really quickly. I reached out to the Helium support team for some help styling the sign up form and they responded really quickly. Very impressed.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this kind review! We're always excited to provide expedient and helpful support 😎 You know where to find us if you need anything else.

5 / 5 Share

Sept. 27, 2023

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for leaving this review! We appreciate you taking the time to let us know how we're doing 😊

5 / 5 Share

Sept. 19, 2023

Helium has enabled us to natively integrate our bespoke account registration/checkout experience with Shopify. Given the nature of our business, it's mission critical for a solution like this and, frankly, we weren't able to ID anyone else that provides this solution OOTB (vs. custom dev). Customer Fields has gotten better since Helium directly integrated Metafields into the Shopify admin and we're looking forward to the day when Shopify and Helium are able to partner more closely so that we can search by customer metafields in the Shopify admin (vs. view for individual customers). 5 stars without question.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review. As an office full of pet-lovers, we're glad to be of service! We love how you've taken advantage of some of the more robust offerings our custom fields provide, and yes, we're always looking to improve the user experience and seamless experience between Customer Fields and the Shopify Admin. Thank you for this feedback.

5 / 5 Share

Sept. 11, 2023

Their customer support is always impressive! App is easy to use and compatible with the theme and works well.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We're glad to hear that you've been able to utilize our customer support. We strive to provide relevant and timely support for all of our users 😎

5 / 5 Share

Sept. 8, 2023

It's a form builder and customer manager on steroids! We were using Globo forms but now have made the transition to Customer Fields for our new FloorCity.com 2.0 theme.

Using app

10 months

Total reviews

9

Average rating

4.6

Developer Reply

Great to hear! We're excited that you're getting to use the steroid-like levels of power we've baked into Customer Fields.

5 / 5 Share

Sept. 6, 2023

Fits 100% my needs and in terms of Form-Builders it is one of the most complete.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Love that you love it! A lot of dev-hours have been dedicated to making our app complete and robust πŸ’ͺ🏼

5 / 5 Share

Sept. 1, 2023

Encountered a data corruption problem, of my own creation which prevented the Shopify registration workflow firing properly from my custom registration form. Brett at Helium did an amazing job diagnosing, testing and then recreating the corrected forms and data so I had a working fix. Amazing support. The product is absolutely awesome for metafield form building, collecting and managing data. They've done a great job on the API which shows where forms have been installed and are functioning. Forms can get quite complex, with trigger rules, view and hide, etc, so the form preview tool showing a green light for functioning elements is superb. Thanks Helium!

Store

Knemex

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Triggers, rules, and complex forms are all things we're obsessed with πŸ™‚ Thank you for taking the time to leave this review! We're here when you need us.

5 / 5 Share

Sept. 1, 2023

Amazing customer support. Fast, friendly and really helpful. Definitely recommend.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this review! Glad our customer support could get you pointed in the right direction quickly. We're really proud of our entire customer support team πŸ’ͺ🏼

5 / 5 Share

Aug. 31, 2023

Thank you for your continued support. It's a very easy-to-use app.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're happy that you're enjoying a smooth user experience 😊

5 / 5 Share

Aug. 31, 2023

I have programming experience but was looking for a non-programming required app to customize my forms like the registration form. I tried many tools and this tool by far is the best tool for the job. Extremely intuitive and powerful. On top of that, the customer service team is top notch and were quick to answer my questions and brain storm with me on what I was trying to achieve. Extremely satisfied.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

πŸ‘πŸΌ We are so happy you're extremely satisfied with Customer Fields. We're excited to hear that we could find a solution with you. Our support loves being helpful and expedient πŸ™‚

5 / 5 Share

Aug. 17, 2023

By far the most user friendly and design appealing app out there for custom forms. Our store specifically needed the option to APPROVE a customer registration form before allowing the account to be created and this was the only app I found that would do that. Helium's customer service is outstanding!! Super friendly and very responsive! And in addition to the exceptional customer service, their website is a wealth of knowledge with guides to help you get the most out of this app - I mean absolutely above and beyond! I am so impressed! 10/10 recommend

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so happy that you were able to find an answer in our help article collection 😊 as well as make use of our customer support. We're here when you need us.

5 / 5 Share

Aug. 14, 2023

Super easy to set up and customize, streamlines info inputs for my different customer groups, and as the owner of a small business offering a range of resin jewelry supplies that are specialized by project idea, this app has been helpful in segmenting my users and get them the inspiration they need to keep coming back. For example... https://www.little-windows.com/blogs/project-center/bangle-bracelets-with-windows Thank you for the support and ease of use!

Using app

Almost 8 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for using Customer Fields for so long 🀩 We genuinely appreciate your support, and are so glad you've enjoyed our robust segmentation tools πŸ› οΈ

5 / 5 Share

Aug. 12, 2023

The Helium app for Shopify is an absolute game changer! As a store owner, I'm always on the lookout for tools that can help me improve customer engagement and boost sales, and Helium delivered beyond my expectations.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback!

5 / 5 Share

July 26, 2023

Amazing app! 5 stars are not enough to grade this app. Very flexible. Very easy to use specially to someone like me that's new to Shopify. And in addition, the support is 100/10. Kudos to the team! Wohooo.

Store

TIES PH

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

🀩 Thank you for your review! We are so happy you found the customizations and ease of use helpful and user friendly! We work hard and appreciate the kudos!

5 / 5 Share

July 18, 2023

reliable service, good support team, very fast response from them. Brett, you are the best!

Store

ve/la

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Happy to help. Thanks for taking time to submit a review! 😊

5 / 5 Share

July 13, 2023

Pretty impressive what Customer Fields allows you to do. Support has been extremely quick so far as well. Thank you again Brett!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking time to leave a review. Music to our ears. Vote for Brett! πŸ₯³

5 / 5 Share

July 13, 2023

I work at a small business and we just switched our website over to shopify's platform. Our business has been using this app for about 2 months now. The features are user-friendly and practical for our needs. It is really helpful to have the customizing abilities that can be adjusted with ease. When we had an issue with a customer email, we reached out to the support team and Brett was super helpful!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Excellent feedback! Thanks for using Customer Fields! 🀩

5 / 5 Share

July 5, 2023

Seems great so far! Great customer service chat as well, seems like the default no-brainer app for adding extra fields to customer registration page. I tried others but this one has the up to date support for 2.0.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your experience! We're biased, but we agree... Customer Fields is the obvious choice for adding fields to registration. πŸ˜„

5 / 5 Share

June 20, 2023

They were really helpful. A Plus work. They were really helpful. A Plus work. They were really helpful. A Plus work.

Using app

Over 4 years

Total reviews

9

Average rating

5.0

Developer Reply

Excellent use case for our account approval feature. Thanks for using Customer Fields!