All reviews

Rating Breakdown

  • 5
    95% (356 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

April 10, 2023

I am thrilled to write a 5-star review for Helium Customer Fields! Their customer service is excellent, and their app is top-notch. We have been using Helium for years to vet our wholesale applicants, and we have never been disappointed. The app is intuitive and easy to use, making our vetting process a breeze. The ability to customise fields and tailor them to our specific needs has been a game-changer. Plus, the app integrates seamlessly with our existing systems, which has saved us time and headaches. But perhaps the most impressive aspect of Helium Customer Fields is their customer service. Whenever we have had questions or issues, their support team has been incredibly responsive and helpful. Their dedication to ensuring their customers are happy and successful is unparalleled. Overall, I highly recommend Helium Customer Fields to anyone looking for a reliable, customisable, and user-friendly app for their vetting process. Thank you, Helium Customer Fields, for being such a valuable part of our business!

Using app

Over 2 years

Total reviews

12

Average rating

4.8

Developer Reply

Wow, what an incredible review! Thanks for being a loyal customer for two years and counting! We're always eager to hear how we can improve, so if any feedback comes to mind... you know where to find us ๐Ÿ˜Š

5 / 5 Share

April 5, 2023

Brett and the team at Helium helped us immediately and clearly provided instructions on our questions. They were soooo helpful and we were able to set up what we needed for our wholesalers! We are very pleased with the assistance and the app is working out great for us!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Happy to help! Your wholesale sign up form is looking โœจ fantastic โœจ ๐Ÿ˜„

5 / 5 Share

April 4, 2023

Great user interface, easy to setup, great support, supports multiple languages and advanced fields sent to Klaviyo.

Using app

3 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to add your review! ๐Ÿ™Œ

5 / 5 Share

March 31, 2023

We use this app for our store to get custom fields. I have received support on adsutments and style customization in less than 24 hours ( I think just time zone difference). Thank you

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! ๐Ÿคฉ We are on opposite sides of the world, but we strive to provide impeccable support to all merchants anywhere that use our apps. I'm glad we could meet your needs and expectations!

5 / 5 Share

March 21, 2023

This is the exact app I was looking for! I also had trouble with something and the team was able to help me quickly!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

You're the exact customer we were looking for! Glad we were able to help you with your unique use case ๐Ÿ˜„

5 / 5 Share

March 15, 2023

Helium Customer Fields app's best for create customer sign-up forms as unique as, and save custom data to customer accounts. The support're nice and fast helping.

Using app

Over 1 year

Total reviews

20

Average rating

5.0

Developer Reply

Thanks for taking time to submit an app review!

5 / 5 Share

Feb. 17, 2023

Good dev team, very customizable, and while you don't need to know how to code, you can do a lot of custom css when needed.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! That's exactly what we aim for. Value for merchants out-of-the-box, and room for developers to build on top of. Thanks for the positive feedback! ๐Ÿ˜„

5 / 5 Share

Feb. 16, 2023

This app is perfect! It does everything I wanted and then some. The customer support team is fast & efficient and made the simple installation even simpler! I highly recommend this app.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

We're far from perfect (still lots of work to do!) but we'll relish in it for a minute. ๐Ÿ˜Š Thanks for the fantastic review!

5 / 5 Share

Feb. 9, 2023

Exactly what we needed to set up our customer registration and approval process. When I had an issue, the Helium team was quick to reply via chat and solved the problem within the day. Thank you!

Using app

17 days

Total reviews

2

Average rating

5.0

Developer Reply

I'm happy to hear the account approval process is working well for you! ๐Ÿ˜„ Sorry for the issue you encountered, but I'm glad our Customer Success team was able to resolve it quickly for you.

5 / 5 Share

Jan. 4, 2023

I started using the app yesterday and my wholesale application is already up and running. New customers have used it with such ease and I am very impressed! I would considering a few apps for a couple days and very happy I chose this company! Also special thanks to Katelyn for answering all my questions and helping me when I accidentally added the form to all my pages. The templates are amazing and I was able to use it as a guide to capture all the information that I may have forget to include if I was building it completely from scratch.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We're glad you chose us too! ๐Ÿ˜„ Thanks for taking the time to submit your review!

5 / 5 Share

Dec. 27, 2022

Great and easy to use app! It solved our issue of Wholesale Registration on our Shopify store by allowing us to seamlessly collect the information that we need. When I needed to add internal links to our Wholesale Agreement, Katelyn walked me right through it! Great service!

Using app

4 days

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for the kind words, Hill Country! Your wholesale application form is looking fantastic ๐Ÿ‘

5 / 5 Share

Dec. 7, 2022

It solves a specific business need very well. The app has an excellent user-interface and user-experience design and is very easy to use. Top-tier support team. One of the best all around app experiences we've had!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We love our wholesale shops โค๏ธ Thanks so much for the kind words-- you've made our day!

5 / 5 Share

Dec. 6, 2022

Out of all the custom form apps, this one fit the bill for my client. During the trial period, I ran into some styling issues and support was easy to contact. They were efficient on solving my issue and very nice! Looking forward to utilizing this add-on to its full potential. If you don't ask, you wont know what they can do!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Glad to hear about the mutual success of you and your client. Thanks for your feedback!

5 / 5 Share

Dec. 1, 2022

L'applicazione risponde egregiamente ai nostri requisiti. Inoltre c'รจ stato un problema legato alla versione inglese del sito, problema risolto dagli sviluppatori di Helium. La consiglio!

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

Grazie, grazie davvero per il tuo recensione!

5 / 5 Share

Nov. 30, 2022

Great App and team: accurate customer service and the app Helium is working properly and it is easy to use, thankyou

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We strive to provide a superb app experience, as well as excellent customer support. We are glad to meet your expectations!

5 / 5 Share

Nov. 21, 2022

This is a superb app. It does what it says on the tin, and does it well. The support is top touch and professional. Best of all, it is very developer-friendly and the documentation is good, which means excellent extensibility.

Using app

7 months

Total reviews

8

Average rating

4.9

Developer Reply

This is truly music to our ears! What a fantastic compliment to our product and engineering team. ๐Ÿ˜Š

5 / 5 Share

Nov. 14, 2022

We use Helium form for a program registration. Helium will tag customers as "program x registrant", which will trigger to send welcome email with special discount, etc. It's been working beautifully so far! We were able to create all the fields we needed to collection information. Support team is knowledgable and awesome, too!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Excellent use case, thanks for sharing!

5 / 5 Share

Oct. 27, 2022

We use this app to help our customers register or edit their account using a form we have created in Customer Fields. Our customers are able to opt out of paying VAT if they are eligible and can start purchasing immediately without having to contact us to change their account and refund the VAT retrospectively. We had a small problem with how to add the 'Edit Account' link to the account page and after reaching out for help it was done for us, what more can you ask for. Excellent app and great support. Thanks for your rapid response & help.

Using app

About 2 years

Total reviews

16

Average rating

5.0

Developer Reply

Amazing feedback! ๐ŸŽ‰ Thanks for drawing attention to how Customer Fields helps you register and fulfill orders for B2B customers who are VAT-exempt/Tax-exempt. Cheers!

5 / 5 Share

Oct. 26, 2022

great app! fits our needs perfectly. there are a lot of settings that I'm sure would work for any setup you wish for, they have thought of everything. Customer service is impeccable! Fast, friendly and knowledgeable.

Using app

17 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Wow, what a kind review! You're making us blush. ๐Ÿ˜Š There's always room for improvement, but it's nice to hear that our careful planning has made an impact on you and your store. Thanks! ๐ŸŽ‰

5 / 5 Share

Oct. 20, 2022

The support team was so helpful and so easy to use! They also reply quickly then. Thank you very much!!

Store

orosy

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're always happy to help if and when you need a helping hand ๐Ÿ˜‡