All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    3% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

April 19, 2021

So far great experience with this app, it helped us extend sign form also for newsletter and tag customers so we could integrate it to App Omnisend for automatic mail follow. Also the support is great.

Using app

3 months

Total reviews

6

Average rating

4.8

Developer Reply

Thank you! Glad to hear you were able to sync up with Omnisend. 🎉

5 / 5 Share

April 4, 2021

All I can say is try it, you WILL like it. If you need complex customer fields (serial numbers, date of purchase, toggle entry, image upload, etc.) for your business this is the best out there for Shopify

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

"best out there for Shopify" ... we like the sound of that! Thanks for the great review 🎉

5 / 5 Share

March 15, 2021

The Customer Fields app helped us improve the user experience and the design of the Shopify forms. Really helped us meet the business' goal. Thanks.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your feedback! 🙌

5 / 5 Share

March 9, 2021

This app was perfect for creating profiles for my company. The entire Helium team has always been there to help me with my questions and are simply amazing. Huge thank you to the team for helping me out, you guys are the best.

Using app

--

Total reviews

4

Average rating

5.0

Developer Reply

Aww, you're making us blush 😊 Thanks for using Customer Fields!

5 / 5 Share

Feb. 26, 2021

I needed a clear, easy to manage way for our trade partners to sign up for our wholesale portal and Customer Fields does exactly that. It's easy to configure, looks great, works perfectly and has performed flawlessly!

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Wow, incredible feedback! Very gratifying to hear, thank you 🙌

5 / 5 Share

Feb. 15, 2021

We came across this app after looking a so many others in the store. This is the only one that had full end to end customer registration form building as well as workflow and functionality to review and approve customer applications. By far the best app with great integration with Shopify. Well thought out and well built. We also could align emails from this app with our Shopify emails without any effort. Also had fantastic support in sorting out SPF/DKIM alignment issues with email.

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your excellent feedback about so many app features! We're really proud of the account approval flows we've built and glad to hear you're putting them to good use 😄

5 / 5 Share

Feb. 4, 2021

Since installing the app I have been very impressed. It’s amazing how detailed and customizable everything is, yet extremely user friendly. There is a million ways to customize your form, and it’s all very intuitive. Most importantly, the support I have received is beyond helpful. As a store owner I understand how important good customer service is, but it’s rare to see this kind of dedication in an app. Each time I’ve reached out, I’ve had a reply within an hour from a technician who was not only knowledgeable and understanding, but polite. My problems were solved very quickly.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

There's too much good stuff in your review, I've got to break it down... App: "Detailed, customizable, intuitive, user-friendly" Customer support: "helpful, dedicated, knowledgeable, fast, polite" This is 🎶 to our ears! Thanks so much for your thoughtful review! 😊

5 / 5 Share

Feb. 4, 2021

I love this app, and the support is even better! Katelyn helped me when I had a few issues and helped me straight away. Definitely recommend this app.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hooray! Thank you for your recommendation. 🎉

5 / 5 Share

Jan. 26, 2021

Customer Fields allows our site to be invite/member only and is key to our web operations. The functionality is great. We have had a few issues but Katelyn has been FANTASTIC. We have only great things to say about Customer Fields.

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

This is incredible feedback and so kind of you! Thanks for bringing those issues to our attention so we can address them promptly. ❤️

5 / 5 Share

Jan. 11, 2021

Amazing customer service! Katelyn was so patient with all my questions and always found a solution to tailor the app to my needs.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! We work hard to ensure the quality of our customer service matches the quality of our products. :) This is also a great shoutout for Katelyn, our newest team member! She's still pretty new here at Helium, and she is doing a fantastic job! 🎉 (Not written by Katelyn, we promise 😊)

5 / 5 Share

Jan. 8, 2021

Customer support is excellent. Very quick to respond when we needed assistance with setting up the form to our needs. This is the only app that actually groups all of your submissions in one place that way they don't get lost.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the excellent feedback!

5 / 5 Share

Dec. 7, 2020

Customer support was very effective and solved my problem! So, I recommend this app for funcionality and for support.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Excellent! Thank you so much for sharing. 😄

5 / 5 Share

Nov. 4, 2020

Unbeatable customer support! Every query/issue I have had has been solved by their team, extremely happy!

Using app

About 1 year

Total reviews

4

Average rating

4.3

Developer Reply

Aww, thanks for the kudos! We're happy if you're happy 😊

5 / 5 Share

Oct. 26, 2020

O aplicativo é ótimo e serviu exatamente para o que eu precisava. Além disso o suporte deles é muito bom. Estou super satisfeito até o momento.

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Muito obrigado pelo seu feedback! Agradecemos sinceramente o seu negócio 🤗 (Helium is a US-based company, but we are happy to support merchants around the world. Our staff relies on translation tools when needed.)

5 / 5 Share

Sept. 29, 2020

Customer Fields is an easy and intuitive way to enhance your customer login form and centralize customer data in one spot. If you have an idea that you can't figure out, their documentation is excellent, and if that doesn't solve it, their support is amazing.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the amazing feedback! 🎉 We've been working hard to add new help docs & developer docs... so glad to hear that's been helpful. 😁

5 / 5 Share

Dec. 21, 2020

DEC 2020 Update: This app worked like a champ for us. Completely reliably, helped us to process a huge number of complex registrations for an in-school shopping program that we ran. One of my top-5 apps on the Shopify platform. <<<<<<<< I hope to write a more detailed review when I'm not in the thick of this project, but this app is too good for me to not say something now. As a Shopify DEVELOPER, this is one of the best Shopify apps I've ever used. It works incredibly well, has insane flexibility, great APIs, fantastic documentation, and an incredibly responsive and helpful support team. If it weren't for this app, it would have been an arduous process to build the massively complicated intake form that we need for this shop. The Customer Fields app took away so much headache and allowed me to just build and code what I needed — no fuss. I recommend this app without reservation, and greatly look forward to using it again on future projects should the need arise.

Using app

9 days

Total reviews

2

Average rating

4.5

Developer Reply

More detailed review? I think you've said it all! This is music to our ears. 😄 In the process of creating a great app for merchants, we also wanted to build a tool for developers that was both flexible and powerful. Thank you for affirming both what we've accomplished as well as what we're continuing to work for. Cheers!

5 / 5 Share

Sept. 8, 2020

This app is excellent. I was blown away by the amazing customer service and how good the product is. It is great for building product recommendation quizzes and for simultaneously capturing valuable user info.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

We're glad you're enjoying the new features! Thanks for the fabulous review. 😊

5 / 5 Share

Aug. 19, 2020

The best part about this app- which functions beautifully and is quite powerful - is the support behind it. There are tons of apps out there, but when you have a team of experts that focus on quality, functionality is something you never have to worry about! Thank you Helium Dev!!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Incredible feedback! This makes our team very happy... thank you so much! 😄

5 / 5 Share

July 8, 2020

Great professionalism and team at our disposal for any questions and help. Really in love with this app and the branding which is well integrated to our theme. Perfect. Thanks for all.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

So glad to hear this amazing report! Thanks for the incredible review 😄

5 / 5 Share

June 12, 2020

We have been using this app for a long time and the Helium team (especially Kyle) have been very quick to answer any questions and try and help (even if it was not relating to the app). The app works well for us and we would highly recommend Helium for their support too!

Using app

About 5 years

Total reviews

9

Average rating

4.1

Developer Reply

Thank you for taking the time to leave a review! We appreciate it. 😊