Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.7
feedback
227
chart
#367
All reviews
Review RSS Feed
Dec. 7, 2020
Customer support was very effective and solved my problem! So, I recommend this app for funcionality and for support.
Excellent! Thank you so much for sharing. 😄
Nov. 4, 2020
Unbeatable customer support! Every query/issue I have had has been solved by their team, extremely happy!
Aww, thanks for the kudos! We're happy if you're happy 😊
Sept. 8, 2020
This app is excellent. I was blown away by the amazing customer service and how good the product is. It is great for building product recommendation quizzes and for simultaneously capturing valuable user info.
We're glad you're enjoying the new features! Thanks for the fabulous review. 😊
July 8, 2020
Great professionalism and team at our disposal for any questions and help. Really in love with this app and the branding which is well integrated to our theme. Perfect. Thanks for all.
So glad to hear this amazing report! Thanks for the incredible review 😄
June 12, 2020
We have been using this app for a long time and the Helium team (especially Kyle) have been very quick to answer any questions and try and help (even if it was not relating to the app). The app works well for us and we would highly recommend Helium for their support too!
Thank you for taking the time to leave a review! We appreciate it. 😊
June 4, 2020
GREAT APP AND SUPPORT! I really needed an app that would let me add some custom fields when an account is created and this was the perfect solution! Those extra/custom fields can then be pulled into my CRM with the use of webhooks and Zapier. Naturally, I had some questions along the way and every time I reached out for support I got a swift and helpful response!
Thank you for the outstanding review! 😄
June 3, 2020
The best app for the client page! Support is always ready to help you! I faced a number of problems with the optimization of my store - the support team decided this in a day
Thank you so much for the positive review! 🎉
Sept. 19, 2020
Our experience with both Kyle and Katelyn have been consistently extraordinary. They both have shown to take great care and pride in solving anything, from developer to user interface issues. The response is almost immediate and in many cases they will offer temporary solutions before a permanent solution is obtained as well as really thinking through an issue and create a multitude of ways and workarounds to achieve what is needed. I am so glad that these extended fields are NOT part of Shopify as I know that there is no way we would have been able to have some of our issues taken care at the level that they have. Helium in my opinion in customer service, knowledge, attentiveness and creativity IS the Gold Standard that ALL companies should strive to be. They feel more like really smart caring friends then just a paid service. Thank you guys, Dorian
Updated 9/21/2020: "Smart, caring friends" is the best compliment we have ever received as Shopify app developers. "Care" is one of our core values at Helium. That is why work so hard to problem solve particular issues for merchants who use our apps. In this digital space, transactions and relationships too often feel fast and cheap. At Helium, we constantly remind ourselves of the humans behind the screen who use our products in order to go deeper and deliver more value. Dorian-- thank you for taking the time to put into words the impact this has had on you and your business. We might just have to frame this review and hang it up in our office! 😊 PS: To clear up any potential confusion, the extended field functionality, although not native to/supported by Shopify, has been integrated with Shopify's metafields so it is technically "part of Shopify" but we know what you meant. 😄
April 22, 2020
Customer Fields is great for asking your customers additional information when they create an account. This is so important for our wholesale accounts, but it could do wonders for truly understanding your target audience. When I had an issue getting a certain field to behave properly, Kyle from their support team not only fixed the issue fast, but also gave me a tip about creating a thank you page for our account creators. I would definitely recommend this app if you need to create custom fields for forms on your website. :)
Thank you for the excellent recommendation! :)
April 13, 2020
This app is very useful in gathering important information from our customers. Very helpful support!
Thanks for the review! We're glad our support team was able to help you out. :)
April 3, 2020
We are using this app in our B2B Shop for the registration process. Very easy to create and to set up different forms. Most important for us is the feature that allows you to require various file uploads from registrant in different formats. Very fast and reliable support.
Glad those file upload fields are working well for you. Thanks for the excellent feedback!
March 24, 2020
I was able to get my customers tagged so that my password protection was automated. This is a great product and the support team chatted with me to get it all set up.
Glad you were able to make good use of our auto tag feature! Thanks for the amazing feedback. :)
March 19, 2020
Amazing app with great functionalities to build all types of forms. Only recommendation would be to include automatic syncing with Klaviyo (which is in progress I heard).
Thanks for the review on the form builder! We are indeed planning out integrations to both Zapier and Klaviyo and will keep you updated. 👍
March 18, 2020
App did exactly what we needed to autotag our various B2B buying groups as they register. We needed this to support custom pricing for various price tiers for different industry segments at http://channelxr.com. As a software developer of ecommerce platforms this is much needed to support B2B capabilities on a shopify store. I highly recommend this software.
Great use case of our autotag feature, thanks! So glad we're able to assist with your B2B capabilities. 😄
March 5, 2020
Phenomenal app! Allows quick and easy custom form setup and custom meta-data manipulation. There are a TON of advanced features in their easy-to-use app GUI which allow you to capture, manipulate, and store pretty much any kind of data in almost any way you can imagine. ALSO, my personal favorite, the app offers the ability to code your own custom form solutions to work around restrictions imposed by the Shopify platform and for those extra tricky integrations between multiple 3rd party extensions. PLUS, their support is out of this world. I've had frustrating experiences with other Shopify app support teams, not the folks from Helium. I've never waited for more than a day to hear back, and more than once the team has deployed hotfixes for bugs we've identified within days. I do not often review apps, but I really can't recommend this one enough.
Thank you for the phenomenal review! This is very rewarding to hear after so much effort has been put into making advanced features available in such an easy-to-use format. Thank you 💯
March 3, 2020
Great app! It's easy to use and really self explanatory. We are using it for the website www.snushus.ch
Thanks for the amazing review! 😊
Feb. 28, 2020
I inherited this app from the previous dev and was most impressed by the deep functionality I could apply to the forms. Kyle from the support team was invaluable by stepping up and helping me solve a problem when the other two platforms I have integrated with Shopify weren't playing nicely. If you doubt the functionality, don't because you actually have a support team to assist you solve the problem with the vast robust capability of this form builder.
Thanks so much for the great feedback & review! We've tried to package up deep functionality in an easy-to-use package, but glad Kyle was able to help get you unstuck. Cheers!
Jan. 29, 2020
We've had a great experience with this very capable app that helps us with our bespoke and unique customer data capture setup. The team have been nothing but helpful and have gone above and beyond to answer our technical questions. Thank you!
We're so happy to have you! Glad to hear you're happy too :)
Jan. 7, 2020
Flexible forms creation for registration and account pages. Extremely responsive and knowledgeable support team.
Thank you for the great review!
Dec. 20, 2019
We've been using this app now for a few months, so far we have found this solution the best out of all others out there we tested. NOW they have just released a new update that is really amazing, with conditions and rules that fit right into the registration or customer account, or anywhere you want on your site. The backend is really user-friendly, really clean and high functionality and the team are one of the most helpful out there on the block! Get them now! I highly recommend to anyone in e-commerce!
Thanks so much for your thoughtful review, and for the recommendation! It's great to know that you're enjoying the new version and its features. Be sure to ping our support team if any questions come up :)