Fileflare Digital Downloads

June 18, 2024

Fileflare is an excellent digital download app. Not only can it do everything other similar apps can do. The price is absolutely fair, and you get unlimited bandwidth (for me, one of the reasons I'm switching). The best thing, however, is the support from William. All my questions were answered straight away, and missing but important function for me was implemented within a short time.

May 25, 2024

We have been using this app for downloads for quite some time. They now added a new feature, allowing it to access all purchased downloads by having a special "Downloads" button within the customer accounts. We added this feature but it wasn't working. We contacted support and William was quick in answering and solving the problem, which was caused by an another app! Absolutely amazing support. Thank you. I can highly recommend this app to offer downloads.

May 20, 2024

All-round brilliant experience with this app so far. It has masses functionality that allow you to set up file downloads exactly as you want them and it all links with your Shopify store. The tracking function that can stop users from link sharing is brilliant. File downloads are quick. Linking your files to products is super easy. All of the support documentation is so helpful and is up-to-date so even if you're not a super techy person, you can follow it to set up your store/file downloads. We had a query with one of the functions and William was amazing - he answered the query within minutes (seconds?!) and solved the issue right away. I also asked for help with how to customise the colour and position of the download buttons that are on the customer accounts and download page. I was expecting some instructions but he hopped onto the site to code it for me!! :D Wasn't expecting this and I am very grateful that he did this for me! Thanks William!! Absolutely amazing customer service and app with no sneaky upsells or anything like that. Highly recommended for anyone who sells digital products.

May 15, 2024

I've been searching for an app that does what Fileflare does for years (selling digital with physical products, pre orders etc) and have tried many different apps, all with varying degrees of problems. Fileflare seems like it's in a field of it's own. The service, care and understanding of the needs of this kind of app has really been amazing, I couldn't recommend the team and this app high enough. A++++++

April 25, 2024

Amazing app and A++++++ support. William and the team are constantly updating and adding new features. We highly recommend.

March 21, 2024

I´m just starting with selling of digital files and I check many apps - This one is clearly the easiest way and (for me most important) have an amazing fast working support! All my issues were solved in like 1,5 hours!

Feb. 12, 2024

This app has been so great to use. We fulfill digital orders (pdf files) with DDA and it works flawlessly. I had some issues after importing orders from another marketplace. William saved the day within 20 minutes and fixed my issue for me! Our store is now running perfectly. I am so impressed with this tech (not all apps are created equal, but this one is fantastic) and with the customer service (thank you, William).

Feb. 5, 2024

I make my living selling ebooks and have for over a decade. I also managed software product managers and developers at Dell for many years. When I decided to move to Shopify finding the right platform for handling ebook delivery - both for me and my customers - was paramount. I looked at ALL of the download apps and installed many as trials. It came down to DDA or Sky Pilot. Both are robust and both provided top notch support. In the end I went with DDA because 1) they had a critical feature that Sky Pilot lacked 2) once I understood why Sky Pilot lacked the feature it made it even clearer that DDA was a better choice for me and 3) Sky Pilot charges for bandwidth, DDA does not. The missing feature was on-demand stamping. Sky Pilot cannot do on-demand stamping. They stamp the book and then save it for future downloads. That means 1) if your stamping changes or if you update the books you need to restamp every past sale you made and resave it. And, because Sky Pilot charges for bandwidth going to the AWS server they use, every time you have to update a book with a stamp you have to pay for bandwidth. I suspect they have bandwidth charges from Amazon they need to cover. That means that the fees they charge their customers aren't totally in their control. That's a red flag for me. The fact that Sky Pilot's architecture choices inhibited their ability to deliver what I consider a pretty fundamental feature for digital asset sales also concerned me regarding future capabilities. If you don't need stamping, and bandwidth costs aren't a concern, Sky Pilot (or another app) may be the right choice for you. The person I worked with at Sky Pilot was very responsive and really did try to find a solution for me. They are good people. Their app, though, had insurmountable issues for me. DDA has delivered everything I've needed (and has some things I didn't have on my list but I hope to take advantage of in the future). They continue to be incredibly responsive - always getting back to me very quickly (even when it isn't normal work hours on their end) and they have proactively followed up with me to make sure issues are resolved (seriously - when is that last time that happened?!). I have been nothing but delighted with their solution and their service. Lots of bigger companies could take lessons from them on how to turn customers in to enthusiastic fans. So, ya, five stars - because that's the most Shopify will let me give them.

Nov. 20, 2023

The app is great, Not many apps out there allows you to send digital files like this app. The support is also great

Aug. 28, 2023

Best thing ever! I am using the premium plan, and it works flawlessly. Fast upload-download speeds, no delays in mails, easy to download from the checkout page, great customer service, customized mails etc. If you are selling digital downloads, this is what you need!

July 30, 2023

Really good app. I tried all the other download apps, but this one is definitely the best! Works seamlessly with your store, has customization, and just works perfectly.

July 26, 2023

I am incredibly grateful for installing the DDA app. Not only is the app itself easy and helpful, but the customer service surpassed my expectations. William provided exceptional assistance when I encountered issues with attaching assets to the product. His patience and knowledge were impressive. Thank you very much for the outstanding support!

July 24, 2023

I was looking for a solution for multiple PDFs attached to one product. I read a ton of reviews on DDA- Digital downloads before trying it out and I was not disappointed! I was able to install and get it set up myself easily. When I did encounter an issue I couldn't resolve I just used the chat feature and William was awesome! He helped me install some code for order downloads, setup my custom email so that my emails come from that email and we chatted about some featured I would love to see come soon! I also love how detailed the help docs are and with videos. Makes it easy to get things started myself. Thank you for the great support!

March 29, 2023

This app is absolutely perfect! It does everything they say and more. I'm really glad i found it and i recommended it.

March 13, 2023

I tried several different digital download apps and they all were filled with issues i.e. can only upload 1 file, cannot customize any settings etc. Then I discovered Downloadable Digital Assets that had it all - upload several assets, customize emails, PDF lock and stamping etc. and I couldn't be happier. We are definitely ready to scale! And on top of that William was there from the start to make sure everything looks right and is working properly. I think I am now using this app forever!

Feb. 11, 2023

I have been using your app over the last month to to provide a PDF product update to existing customers, and also to supply new orders with the PDF. Your app is amazing and has so many little tidbits that make my life easier (eg watermarks on every page, being able to edit both the "update" email and the "fulfillment" email). The watermark is really fast to apply - despite a hundred pages, it's only moments before the download files for customers on the 'thank you screen'. Thank you for all your efforts!

Jan. 11, 2023

Does the job, easy to use and seems well thought out. Free-tier is decent. Responsive support team during our use too!

Dec. 8, 2022

Fantastic app - the guys who run it have excellent communication too helping out with anything I need. Works like a charm and I have particularly large downloads which some app run into troubles with. 10/10.

Dec. 6, 2022

Gets the job done smoothly and has very good customer support. Setup was very straightforward and fast. No complaints 5/5

Nov. 3, 2022

BEST RECOMMENDATIONS! I sell books and e-books and lots of them and I needed a system, where one purchase or file could not be shared multiple times. Downloadable Digital Assets does just that, so I know that my books are protected. I must say that I have had the best experience and customer service ever on any app I've ever used. Will has helped me and even added features to the app based on suggestions - which means that the product works exactly like I hoped for. They reply fast and follow up - it's truly a passionate founder who wants to make the best experience for his customers. I'm happy to be a customer and I am excited to follow the development of this company as I know they will listen to what the customers are looking for. Thank you so much Kind regards Hannah