Fileflare Digital Downloads

March 21, 2024

I´m just starting with selling of digital files and I check many apps - This one is clearly the easiest way and (for me most important) have an amazing fast working support! All my issues were solved in like 1,5 hours!

Feb. 12, 2024

This app has been so great to use. We fulfill digital orders (pdf files) with DDA and it works flawlessly. I had some issues after importing orders from another marketplace. William saved the day within 20 minutes and fixed my issue for me! Our store is now running perfectly. I am so impressed with this tech (not all apps are created equal, but this one is fantastic) and with the customer service (thank you, William).

Feb. 5, 2024

I make my living selling ebooks and have for over a decade. I also managed software product managers and developers at Dell for many years. When I decided to move to Shopify finding the right platform for handling ebook delivery - both for me and my customers - was paramount. I looked at ALL of the download apps and installed many as trials. It came down to DDA or Sky Pilot. Both are robust and both provided top notch support. In the end I went with DDA because 1) they had a critical feature that Sky Pilot lacked 2) once I understood why Sky Pilot lacked the feature it made it even clearer that DDA was a better choice for me and 3) Sky Pilot charges for bandwidth, DDA does not. The missing feature was on-demand stamping. Sky Pilot cannot do on-demand stamping. They stamp the book and then save it for future downloads. That means 1) if your stamping changes or if you update the books you need to restamp every past sale you made and resave it. And, because Sky Pilot charges for bandwidth going to the AWS server they use, every time you have to update a book with a stamp you have to pay for bandwidth. I suspect they have bandwidth charges from Amazon they need to cover. That means that the fees they charge their customers aren't totally in their control. That's a red flag for me. The fact that Sky Pilot's architecture choices inhibited their ability to deliver what I consider a pretty fundamental feature for digital asset sales also concerned me regarding future capabilities. If you don't need stamping, and bandwidth costs aren't a concern, Sky Pilot (or another app) may be the right choice for you. The person I worked with at Sky Pilot was very responsive and really did try to find a solution for me. They are good people. Their app, though, had insurmountable issues for me. DDA has delivered everything I've needed (and has some things I didn't have on my list but I hope to take advantage of in the future). They continue to be incredibly responsive - always getting back to me very quickly (even when it isn't normal work hours on their end) and they have proactively followed up with me to make sure issues are resolved (seriously - when is that last time that happened?!). I have been nothing but delighted with their solution and their service. Lots of bigger companies could take lessons from them on how to turn customers in to enthusiastic fans. So, ya, five stars - because that's the most Shopify will let me give them.

Nov. 20, 2023

The app is great, Not many apps out there allows you to send digital files like this app. The support is also great

Aug. 28, 2023

Best thing ever! I am using the premium plan, and it works flawlessly. Fast upload-download speeds, no delays in mails, easy to download from the checkout page, great customer service, customized mails etc. If you are selling digital downloads, this is what you need!

July 30, 2023

Really good app. I tried all the other download apps, but this one is definitely the best! Works seamlessly with your store, has customization, and just works perfectly.

July 26, 2023

I am incredibly grateful for installing the DDA app. Not only is the app itself easy and helpful, but the customer service surpassed my expectations. William provided exceptional assistance when I encountered issues with attaching assets to the product. His patience and knowledge were impressive. Thank you very much for the outstanding support!

July 24, 2023

I was looking for a solution for multiple PDFs attached to one product. I read a ton of reviews on DDA- Digital downloads before trying it out and I was not disappointed! I was able to install and get it set up myself easily. When I did encounter an issue I couldn't resolve I just used the chat feature and William was awesome! He helped me install some code for order downloads, setup my custom email so that my emails come from that email and we chatted about some featured I would love to see come soon! I also love how detailed the help docs are and with videos. Makes it easy to get things started myself. Thank you for the great support!

March 29, 2023

This app is absolutely perfect! It does everything they say and more. I'm really glad i found it and i recommended it.

March 13, 2023

I tried several different digital download apps and they all were filled with issues i.e. can only upload 1 file, cannot customize any settings etc. Then I discovered Downloadable Digital Assets that had it all - upload several assets, customize emails, PDF lock and stamping etc. and I couldn't be happier. We are definitely ready to scale! And on top of that William was there from the start to make sure everything looks right and is working properly. I think I am now using this app forever!

Feb. 11, 2023

I have been using your app over the last month to to provide a PDF product update to existing customers, and also to supply new orders with the PDF. Your app is amazing and has so many little tidbits that make my life easier (eg watermarks on every page, being able to edit both the "update" email and the "fulfillment" email). The watermark is really fast to apply - despite a hundred pages, it's only moments before the download files for customers on the 'thank you screen'. Thank you for all your efforts!

Jan. 11, 2023

Does the job, easy to use and seems well thought out. Free-tier is decent. Responsive support team during our use too!

Dec. 8, 2022

Fantastic app - the guys who run it have excellent communication too helping out with anything I need. Works like a charm and I have particularly large downloads which some app run into troubles with. 10/10.

Dec. 6, 2022

Gets the job done smoothly and has very good customer support. Setup was very straightforward and fast. No complaints 5/5

Nov. 3, 2022

BEST RECOMMENDATIONS! I sell books and e-books and lots of them and I needed a system, where one purchase or file could not be shared multiple times. Downloadable Digital Assets does just that, so I know that my books are protected. I must say that I have had the best experience and customer service ever on any app I've ever used. Will has helped me and even added features to the app based on suggestions - which means that the product works exactly like I hoped for. They reply fast and follow up - it's truly a passionate founder who wants to make the best experience for his customers. I'm happy to be a customer and I am excited to follow the development of this company as I know they will listen to what the customers are looking for. Thank you so much Kind regards Hannah

Aug. 22, 2022

This app is absolutely fantastic! It does everything I need – and more. The interface with Shopify is seamless, and the added features, such as pdf stamping, and IP Download limitations, are super-easy to set-up. Their customer service is second to none, with really fast reply-times. All-in-all, I couldn't be happier. Jem Hammond – 'In Search of Small-Town America'.

Aug. 6, 2022

Great customer service- very quick to respond and helpful. Was having issues figuring a few things out, and within the hour- problem was resolved.

Aug. 3, 2022

This app is great. Super simple to use to sell digital downloads. I appreciate that there are different levels of membership so that I can choose which fits my store, and their support desk was super responsive when I had a question,

July 25, 2022

Great app, easy to use. The team at DDA helped me put together a custom plan for my specific store needs. There were one or two things to sort out, but their customer service and support was quick, responsive, and on top of things. I'm now officially a Massive Monkey fan.

May 25, 2022

I love the digital downloads app so far. They have a library of tutorials to get things all set up. I was able to connect by Amazon storage since I sell a high volume of low-priced digital downloads. I love the addition of the download link in the customer account. I had a few issues getting things set up, but they were super responsive and helpful. The switch from Shopify's native app has been totally seamless.