Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.9
feedback
442
chart
#2,910
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
14%
-
Less than a year
43%
-
More than a year
32%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app working well for some users, easy download process, and satisfactory performance in the past. On the other hand, negative themes include the app becoming unsupported, issues with sending download links to customers, slow downloads, and lack of developer support. Users have also mentioned difficulties with adding download buttons, problems with digital files not attaching correctly, and challenges with customer notifications.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 24, 2024
This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.
June 24, 2024
It's working but it's not a niceview
Hi, there! Thank you for taking the time to leave us a review for the Digital Downloads app. We appreciate the feedback you've provided us here. If possible, can you please reach out to our Support Team via our Help Center (https://shopify.link/vRnL) so we can collect more context around this feedback and see if it's something we can assist you with? We hope to hear from you! -Imogen, Shopify Support
June 11, 2024
Zero issues with the app. Works great, but we offer free POS PDFs for digital download - not selling digital products, so your milage may vary. See for yourself. https://paintedheirloom.com/products/fusion-mineral-paint-digital-downloads
May 31, 2024
Es ist ja eine offizielle Shopify-App. Wieso ist es nicht möglich, dieses Mail mit einem Shopify Mail-Template zu versenden?
May 24, 2024
App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase. So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side. These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital. A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.
Hi, there. Thank you for sharing your experience and feedback! I'm happy to pass this on to our team who looks into improvements we can make. That being said, I'd also recommend you contact our support team through the Help Center here (https://shopify.link/vRnL) so we can take a look at this with you. We'd be happy to review this and see what we can do to help get it working as expected. -Erin, Shopify Support
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