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Digital Downloads for Shopify

Digital Downloads

Sell digital files like e-books, art, graphics and more.

Digital downloads Barcode scanning Digital product apps
Developer
View on App Store

Rating

2.6

feedback

492

Reviews

chart

#4,123

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    4%
  • Less than a month
    14%
  • Less than a year
    41%
  • More than a year
    33%

Reviews Summary

The Shopify Digital Downloads app has received mixed reviews from users. Positive aspects include easy installation, quick email delivery of download links, and the ability to host files on Shopify servers with a 5GB limit per download. However, users have reported several negative issues such as the app randomly stopping working, customers not receiving download links, lack of support, clunky interface, and problems with file uploads. Some users also mentioned concerns about security and the app not being updated to address critical issues.

Highlights

Mixed reviews with positive aspects like easy installation and quick email delivery, but negative issues like random app failures and lack of customer support.
Issues with download links not being sent to customers and app randomly stopping working.
Concerns about security with unprotected download links and outdated app not addressing critical issues.
Users appreciate the 5GB file size limit and hosting files on Shopify servers, but face challenges with clunky interface and file upload errors.
Suggestions for improvements include adding a file manager to avoid duplicates, fixing download issues on the purchase page, and enhancing error messaging for better user experience.

Rating Breakdown

  • 5
    31% (151 ratings)
  • 4
    12% (57 ratings)
  • 3
    15% (76 ratings)
  • 2
    15% (73 ratings)
  • 1
    27% (134 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

Feb. 26, 2025

In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI. I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app. It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.

Store

Ethnologue Store

Using app

3 months

Total reviews

1

Average rating

3.0

1 / 5 Share

Feb. 10, 2025

When we release an update, only a small proportion of customers are receiving an email notification and the updated files aren’t being displayed within their account.

Store

Flight Panels

Using app

Almost 2 years

Total reviews

3

Average rating

2.3

3 / 5 Share

Jan. 30, 2025

It works great. My customers can easily download the files via mail. However, that's the one part I don't like. I want to have a direct download button within the confirmation page, so customers can download it right away instead of having to go to their mail.

Store

Sample Factor

Using app

8 months

Total reviews

1

Average rating

3.0

1 / 5 Share

Jan. 22, 2025

I loved this app. But it stopped working randomly one day last week and none of my customers were getting links to their downloads.

Store

The Nomadic Quilter

Using app

Over 4 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 16, 2025

Like many others, this app was working fine then randomly stopped working. We need to move to something else.

Store

The Fabric Hut

Using app

11 months

Total reviews

2

Average rating

3.0

All reviews

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