Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.6
feedback
494
chart
#4,064
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
4%
-
Less than a month
14%
-
Less than a year
41%
-
More than a year
33%
Reviews Summary
The Shopify Digital Downloads app has received mixed reviews from users. Some positive aspects highlighted include the ease of installation, the ability for customers to download files easily, and the use of Shopify's domain for sending emails to avoid them ending up in junk. On the other hand, users have expressed frustration with issues such as the app randomly stopping working, customers not receiving download links, slow support responses, and the lack of features like a direct download button on the confirmation page. There are also concerns about the app not being updated, leading to functionality issues and the need to find alternative solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 27, 2025
Please release an update fixing the issues asap, I've been using this app for year with great results but it's not working as it used to anymore! Any info on this matter would be grately appreciated.
April 14, 2025
The app stopped working completely after 6 years of having it on my store. I have very unhappy customers as a result.
April 11, 2025
it doesn’t really load you have to keep opening it for it work. i did it ten times before i let me add the digital items
Feb. 26, 2025
In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI. I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app. It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.
Feb. 10, 2025
When we release an update, only a small proportion of customers are receiving an email notification and the updated files aren’t being displayed within their account.
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