Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.7
feedback
485
chart
#3,810
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
14%
-
Less than a year
42%
-
More than a year
32%
Reviews Summary
The reviews for this Shopify app are quite mixed, with some users experiencing positive outcomes while others faced significant challenges. One common positive aspect mentioned is the app's ability to provide download links either on the thank you page or through quick email delivery. Users also appreciated the generous 5GB file size limit and the fact that files are hosted on Shopify servers. However, there are several recurring negative themes in the reviews. Many users reported issues with download links not being displayed or not working properly, leading to customer dissatisfaction. Some users mentioned problems with customer support and the app's overall functionality, including glitches, outdated features, and lack of proper email branding. Additionally, concerns were raised about security vulnerabilities, such as unprotected download links and difficulties in managing multiple files.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 16, 2024
Basically stopped functioning properly ( No link on checkout page and random emails to customers with download links if they are lucky). Support said they are not continuing to support the app - would be nice to have been told before you upload thousands of digital files. They suggested using a few other 3rd party apps on their store - all of which are more to subscribe too than my actually shopify plan. Appalling and I will be looking at a new platform such as Payhip which looks after its customers way better. They need to do the right thing and fix the very basis problem such as giving customers a doenload link - not rocket science.
Nov. 14, 2024
We used this app to sell Ebooks and Ebook bundles in our store. We were able to uses this app last year with no issues. Recently, we tried to do the same but did not have success. The save button would spin and spin without any chance of being able to save. It really messed with our plans to sell these products before a specific date.
Nov. 7, 2024
1. MAY NOT SEND LINK. 2. NO CONFIRMATION PAGE LINK. Details: 1. May not get link: We have checkout>order updates> enabled for sms OR email. If customers checkout with sms, they will NEVER get an EMAILED download link. We would have to eliminate order updates by sms to require an email be added to the order. We have several customers that rely on text order updates so this is not a viable solution. 2. No confirmation page link: It does not appear AT ALL on the order confirmation page DESPITE being ACTIVE in the Digital Download app settings. Just wasted my time for over an hour with Shopify help - here is a quote from help: "I wanted to share with you that the download link is sometimes not appearing on the order confirmation page, which is expected behavior." No, dude. That IS NOT at all expected behavior.
Nov. 3, 2024
Don't hope for a good experience with this app. The 1 star reviews tell you everything you need to know, and stay clear! This app will not display a download link on the order confirmation page. Only an email will be sent. So many horror stories. Look elsewhere.
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