Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
4.3
feedback
403
chart
#4,809
All reviews
Review RSS Feed
April 19, 2026
The lack of API is a massive disadvantage when using the Shopify Digital Downloads app. As it’s an official addon, it should be accessible via the public Customer Account API.
April 16, 2026
Does the job. no search option means you need to filter through many pages to find past order. you could paginate via keyboard buttons k and l but this feature was removed. now i just take the order ID and replace that in the url to get from order to digital download page.
Oct. 6, 2025
Upon resending the link, customers encounter an error message indicating that the requested file is not found. This issue requires immediate attention and resolution.
Aug. 12, 2025
L'application transforme automatiquement les PDF en ZIP... Ce qui pose problème aux clients parfois
July 31, 2025
I don't know why but recently some of my files disappear randomly from the digital download app or are tagged as "Unattached digital files" so I need to check all my product to see if the files are still here and upload it back (even with no file the app say it was a file so you cannot filter the one without a file). A bit annoying (I have more than 200 products to verify and reupload).
Nov. 14, 2024
We used this app to sell Ebooks and Ebook bundles in our store. We were able to uses this app last year with no issues. Recently, we tried to do the same but did not have success. The save button would spin and spin without any chance of being able to save. It really messed with our plans to sell these products before a specific date.
Sept. 10, 2024
used for ages but very glitchy and big files are nearly impossible to upload
May 10, 2024
After payment, can you add the download button in the page?
Hi, there! Thank you for your review. At this time, files are only available to download via email after the purchase is complete. However, I have submitted your feedback to our developers for their consideration. Thanks again! - Greta, Shopify Support
April 20, 2024
App was working really well for about a year. However, for the past couple months, it's been extremely buggy, and Shopify seems to have no solution. It says 'Unsupported' under the settings page. Files don't upload for me anymore, or they upload but I'm not able to save changes. One of my products has 2 digital files attached, but the app only lists 1. I'm not sure if things are getting sent out properly either. I've tested different browsers, different computers... Nothing... So it's basically become useless, and I'm at a point where I need to migrate to a new app. Pretty frustrating...
Hey there, thanks for the review. If you are experiencing issues with the application, try to clear the cache on your browser and try the actions again: https://shopify.link/b7xY. If the issue persists, I would suggest attempting to use a separate browser to see if that does the trick. For example, if you are using Safari - try this on Google Chrome. In the case that it does not resolve the issue that you are experiencing, you can speak with our live support by navigating to the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support
March 28, 2024
The app has been working for two years with no problems. but lately it's been crashing all the time. And now a message appears: "This application may not work as expected". It's impossible to contact the developer. I don't know what to do.
Hi there. Thank you for sharing your review. At this time, the Digital Downloads app is in maintenance mode. However, we will still implement critical security fixes or fix widespread bugs. You can review our public documentation here: https://shopify.link/vaWl -Mac, Shopify Support
Feb. 27, 2024
muito bom, mas está aparecendo para mim, que ficará imcopativel como faço para atualizar?
Oct. 26, 2023
Leider funktioniert die App nicht richtig. Meine Kunden erhalten die Download-Mail nur wenn ich Sie manuell auslöse. Zudem fehlt in der Mail der Downloadlink. Auch auf der Bestellübersichtsseite werden die Downloads nicht korrekt angezeigt. Warum funktioniert diese App nicht? Ist grundsätzlich ja sehr simpel aufgebaut. Support wäre hilfreich.
Oct. 12, 2023
While I appreciate 5gb of space, the downloads are extremely slow.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Aug. 5, 2023
I have used digital downloads for YEARS. For the past few months I’ve experienced numerous issues with my customers not being able to download their orders. I can’t get into products to attach files as well. Service has been not helpful. No explanation. No we will fix it etc. The last support email suggested I switch to a different provider. If only that was so easy when you have 1000+ digital files to MOVE. So upsetting.
Hi, there. Thanks for taking the time to leave your review here with us. I'm sorry to hear of the recent issues you're experiencing with our Digital Downloads app, along with the negative experience you've had with our internal support team. I apologize if the Support Advisor you were speaking with initially didn't offer the proper support that you were looking for. While I know that your initial attempt at contacting our team wasn't ideal, we'd love to have another try at assisting you. To do this however, we would need you to reach out to our live support team so that we can authenticate you against the correct store, in order to securely access your account and help investigate the issues in more detail. I understand that you may have reservations about contacting our live support team once more, though I can assure you that all of our team members intend to help as best as we can. So from here, please login to your store on our Help Center: https://shopify.link/VRd6 to start the contact process. Just a note that it'll be helpful if you can share specific examples or screenshots of the errors that both you and your customers are seeing, to help our live support team effectively proceed with the most appropriate troubleshooting on your account. Thanks! -Kimi, Shopify Support
Aug. 2, 2023
The app installs, and with some jerry-rigging, I was able to get it to function. I never got the digital options on the product creation pages like the help pages and tech support used to try to guide me through. My store is still convinced that the single product is both a physical and a digital product, and provides double download links for each digital product. The app is functional, but it looks unprofessional to the customer. I am switching apps.
Thank you for writing your review and I am sorry to hear that you did not have a positive experience using the Digital Downloads app. I hope that you have been able to get things working on your store with a different app or otherwise, but if you're interested in using Digital Downloads again please reach out to our support team for further help and we'd be happy to troubleshoot further: https://bit.ly/2AWw5VA. -Victor, Shopify Support