All reviews

Rating Breakdown

  • 5
    31% (151 ratings)
  • 4
    12% (57 ratings)
  • 3
    15% (75 ratings)
  • 2
    15% (74 ratings)
  • 1
    26% (128 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Oct. 21, 2024

Was hesitant after reading some of the reviews but after putting through some sales in test mode it has worked for me so far. It didn't provide a download link at Checkout (even though I have that option checked in the settings) but an email came through very quickly with the download link which worked fine. The other plus point is the file size limit being 5Gb which I doubt I will ever need but it's nice to know i'm not restricted like in some other apps.

Using app

28 days

Total reviews

1

Average rating

4.0

4 / 5 Share

July 10, 2024

Hi im having trouble adding a "access your digital file" block after checking out for my item as i want my customer to be able to download the file right after purchasing at checkout

Using app

22 days

Total reviews

1

Average rating

4.0

4 / 5 Share

April 14, 2024

Generally the app works well, I've been using it around 5 years, however there are a few issues and things that could be improved. 1. There have been several occasions where downloads have not been sent for a few hours and this has cost me time and stress trying to fix it although it did sort itself out in the end... 2. The main thing that could be improved is adding the download links into the customer account page so customers can download again in future. I'm regularly getting asked if I can send download links again because a customer has changed computers and lost the emails etc. This is a huge pain if the customer has 10+ orders and i have to send one at a time! I have found a workaround for this though! If you open up the list of customers orders and select them all, you can mark them as unfulfilled and then mark as fulfilled again. This will send all of the emails again in one go! You may want to uncheck 'send notification to customer' otherwise they'll get a 'your order is on the way' email too which is not needed! 3. There's no way for a customer to download all files in one go. A zip file would be nice. For example if they buy 50 digital products in one order they will need to download all 50 from different links. It would be much better if it could generate a zip from all of the files and create a single link for that. Hope this helps!

Using app

Over 8 years

Total reviews

7

Average rating

4.9

4 / 5 Share

March 3, 2024

Super application mais désormais "non disponible" depuis la mise à jour Shopify : "Digital Downloads doit être mise à jour par le développeur d’application. Contactez-le pour obtenir de l’assistance ou désinstallez l’application."

Using app

Over 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

Jan. 19, 2024

In general satisfied. I just wish there were more settings and a better overview panel on what's uploaded to each product. My customers do not do well with Zip files... I would like to have the option for them to download the images individually.

Store

SVGix

Using app

About 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 22, 2023

I am deducting one star for the fact that the app does not add a download link to the order history on the user's page, it can only receive a download link when paying, and other times if it wants to look for a notification in emails to download. It would be nice to be able to download directly from the dashboard at any time

Using app

25 days

Total reviews

3

Average rating

3.3

Developer Reply

Hi, there. That is a great idea! I will be passing that feature request on to our developers for future considerations. Thanks for the review! - Skye, Shopify Support

4 / 5 Share

Oct. 14, 2023

Store

dKoba

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 4, 2023

missing dutch translation

Using app

7 days

Total reviews

1

Average rating

4.0

Developer Reply

Hey there, thanks for taking the time to rate the application and write a review. You can make changes to the language of your Shopify dashboard by managing your account. When you change the Shopify dashboard language, you should see that the application has been translated as well: https://shopify.link/ndGD. If you have any questions or concerns, we can assist you along the way by reaching out to our live support using the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support

4 / 5 Share

Sept. 24, 2023

Great app, however it would be better if there was an option to sell a downloadable link as well, 5GB per product isn't enough for someone who is selling project files online.

Using app

About 2 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

4 / 5 Share

Sept. 23, 2023

Real easy to use.. cant wait to see how it performs on a sale!.... adding the watermarking app too so my images are protected.

Using app

About 4 hours

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 23, 2023

I am still learning to use it. It works fine but doesn't have many features. I set it up in a few minutes, so I can't complain.

Using app

About 2 months

Total reviews

19

Average rating

4.8

4 / 5 Share

Aug. 4, 2023

Great free app which works pretty well for us, but feel this could be very greatly improved in one area which to me seems a simple fix. The emails that are sent out to your customers are nothing like the order confirmation sent by Shopify. All the branding ie logo, images, buttons and colours are missing which makes your email seem very basic and affecting your customers experience. Is there any way to attach your brand logo..? at least to both the download and product update emails...

Using app

3 months

Total reviews

3

Average rating

4.7

Developer Reply

Hi, there. Thank you for taking the time to leave us a review for digital downloads! These are some great suggestions you have here, and I'm happy to share the desire to customize the branding of these email templates with our developers for their consideration. I'm unable to say for certain what the outcome of your feedback will be, but you can trust that the team has been made aware of your review and feedback. Thanks again! -Imogen, Shopify Support

4 / 5 Share

June 12, 2023

Hola! la app me parece muy muy buena opción, que hacer en caso de no recibir el enlace de archivo cuando ya realizaron una compra? tengo ese problema gracias!

Store

somera

Using app

5 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 1, 2022

I am enjoying this component, and I want to suggest, perhaps add on a couple functions to make it an even better experience for users. 1. File Uploaded Timestamp 2. Auto Or Manual Expiration Date for once order has been created. For example, download link only works for 7 days., etc

Using app

Over 2 years

Total reviews

2

Average rating

4.0

Developer Reply

Hi, there! Thank you so much for sharing your feedback with our team. We are always looking to improve our product and offerings, and we can only do that by listening to real merchants like you. I will be sure to pass your comments along to our product development team for consideration. Thank you again. -Olivia, Shopify Support

4 / 5 Share

Nov. 14, 2022

Funktioniert soweit ganz gut. Ist es möglich 1 Download pro Kauf einzubauen? Bis jetzt leider noch nicht. Die Anzeige direkt nach dem kauf ist nur auf Englisch möglich, mehr Einfluss auf das Design wäre auch nichtt schlecht.

Using app

Almost 2 years

Total reviews

2

Average rating

3.5

4 / 5 Share

Oct. 20, 2022

The app works, but you can attach only one file (or I haven't been able to find a way to attach more. I sell digital products with a PDF manual, and it would be nice to have the option to attach more than one file.

Using app

About 3 years

Total reviews

10

Average rating

4.9

Developer Reply

Thank you for writing your review and I'm glad to hear that the Digital Downloads app has been working well for you. At this time, you are correct that it is not possible to add multiple files to a single product, and I can see why this feels restrictive. I will pass on your suggestion to our development team for them to consider. -Victor, Shopify Support

4 / 5 Share

May 5, 2022

Great free app! Working very good! But there's one feature that i need( not only me i think), when clients cant get access to download link through theirs accounts on a website. Already checked this, there is a order status page link in theirs order information, but when you click on it - nothing happens. I have already contacted support several times , but never receive any reply. I know this app is close source, and you cant really edit code of it, but to fix it - its like 2 seconds with few lines of code. So please consider this.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi, there. Thanks so much for taking the time to leave a review for us here on Digital Downloads. I'm sorry to hear about this link issue you're having with your order confirmation emails. I'm happy to pass along the information about this situation to our team, but I strongly recommend that you reach out to the live team regarding this, as it could very well be account-specific. I would stress to the advisor you connect with that you're having persistant issues with your order confirmation emails, and that links within them are not working. They may be able to get in touch with our Technical Team for some assistance. You can use this link here to reach them: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

4 / 5 Share

Jan. 20, 2022

It works great for me, but it would be even greater if you could add the feature to upload multiple files per item/product. Please and thank you!

Using app

About 2 years

Total reviews

5

Average rating

4.6

Developer Reply

Hey, there! Thanks so much for the feedback. We're happy to hear that you're enjoying Digital Downloads! Your suggestion regarding multiple uploads for products is a great idea! I'll be sure to pass that feedback to our development team, so they can look into making that suggestion a reality! Thanks again for your time, and please let us know if you have any questions. -Imogen, Shopify Support

4 / 5 Share

Jan. 6, 2022

Worked well so far. Didn't have any issues. Download page styling options would be handy to have in settings.

Using app

Over 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Hey, there. Thanks so much for writing this review and sharing this suggestion. We can see how being able to customize the download page would be a useful feature and we'd be happy to share this feedback with our development team for future considerations. Cheers! -Elias, Shopify Support

4 / 5 Share

June 1, 2021

Good while it lasted. I used this digital download app for downloadable purchases and freebies on my blog using the Shopify Lite (Buy Button) only plan. Unfortunately, effective end of May 2021 this app doesn't work anymore for Shopify lite/Buy button only users so I have to find an alternative. Otherwise, my experience with Shopify digital downloads was great...while it lasted.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, there. Thank you for taking the time and sharing this feedback with us. I wasn't able to find any changes made to the Shopify Lite plan or the Digital Downloads app in our changelog (https://bit.ly/3vOQnrP) for May 2021. Nevertheless, our Support team would be happy to take a look with you. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you! -Elias, Shopify Support