Digital Downloads

June 26, 2020

Ive been using this app since the beginning of my shopify store and couldnt operate without it. Ive had very few issues in the past years and recommend for anyone selling PDFs or other digital content.

June 17, 2020

Really nice app that I had problems with, at first, but support was first rate and to my rescue! (it was my fault). Have been using for quite a while and would recommend!

June 12, 2020

Installed and so far so good. But you apparently have to delete the "download" file before you remove the associated product...

June 10, 2020

You can only upload 1 digital file. Most of my clients can not download the attached file. I have to switch to another app.

May 19, 2020

pelvi.com have been using Digital Downloads for a year, it's a great free app if you want to offer eBooks.

April 3, 2020

We just use it for free e-books (downloads). Works great! Easy to implement and customers get what they want.

Jan. 26, 2020

I have mixed feelings with this app. It's great that it's free and it does the job (recommended for e-books) you can set download limit to discourage illegal forwarding, BUT the limit what causes the trouble. I get customer complaints every day that the download button didn't work and because they tried clicking on it many a few times, they exceeded the limit. They didn't actually download the file but the app thinks they did. This might be a device issue on their end but it's definitely something the developers should look into. Setting the limit to unlimited still causes them negative customer experience because after they pay for a product, they get a download button that either works or not. If this issue gets fixed, I'll give 5 stars immediately!

Nov. 22, 2019

It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.

Sept. 16, 2019

Won't even open the App dashboard on Safari. I've cleared all cookies etc, nothing. Waste of time.

July 25, 2019

Mallari, Jessa M: Alright! Since we have already done all of the basic troubleshooting needed and it is still not working, I will go ahead and send this up to our technical team so they can check on what could have happened. Once I have received an update from them, I will immediately send you an email. Thats the end of story.... This app is not safe fr your store, too many problems without solutions..

March 21, 2019

LOVE IT and easy to use (for me &) for my customers for free digital files and paid digital files. DEFINATELY worth having!

March 13, 2019

This is great! Works a treat! The only reason why it didn't get 5 stars is the email to download the file is butt-ugly and can't be modified. Other than that - this is AWESOME!!!!!

Feb. 26, 2019

so fucking great! help so much! helps with automation so well and the limit of times someone can download the file? this is just perfect!

Dec. 25, 2018

PCゲームのDownload販売をするためにこのアプリを導入しました。 Download回数制限など、最低限の機能はついています。 ただ、shopify本体の注文履歴は削除できますが、このアプリ内のorder履歴の削除は出来ません。 アップデートの希望が一つあります。 Downloadのリンクの有効期限を、○○日後まで有効というような設定が欲しいです。

Oct. 31, 2018

I want to love this app. And for awhile, I did. I've been using it for a few years now. But recently, somehow my digital products are having the "this is a physical product" field mysteriously checked in the admin product pages. I am NOT making this change. It's some glitch. And you know what happens when that field gets checked? The Digital Downloads app deletes your file- without you knowing. Until, that is, your customers complain that that they never received the download link for the product that was blatantly described as an "instant download." To them, it feels like a bait and switch. And I have no doubt that this glitch is affecting my conversion rates, because once a customer goes to checkout, if the file has been deleted by the app, it tells them that their "download" product will be delivered in 6-8 business days! Hello, abandoned carts. I continue to work with support to get this issue resolved. So far, nothing has worked. Am I the only one experiencing this glitch?

Oct. 9, 2018

We installed this app as we have several ebook type products on our store. It works perfectly, automatically emailing our customers with the link to download without us having to do anything. Only downside is that when you have a mixed order, with both physical and downloadable products you either have to manually email the customer a link or remember that even though the order has been marked "fulfilled" you still need to ship the physical products.

May 15, 2018

Works as described - no complaints

April 17, 2018

Really painful to use this app. You must set the download for each product variant. If you have 100s of variants like me, this is a real time suck. After I spent hours configuring the downloads (which I will have to redo anytime I want to make a change to it in the future), I found out that the app's default setting automatically fulfills the order in Shopify. This was a disaster to go through all the orders to track what had been fulfilled or not. If you're selling a digital-only product with only 1-2 variants, this would work. But it doesn't fit my needs.

April 12, 2018

So far so good! Functionality is exactly as described, and support has been prompt and helpful. :)

March 23, 2018

Ok app, but "edit proxy url" settings doesn't work. So you cannot change the default "downloads" url. If you change it, all your digital download links will be broken (not working). Also it uses http as default and there is no way to change it to use https:// And you cannot change the default download button text or text below the button. Two and half stars.