Digital Downloads

Feb. 1, 2023

Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!! Will you do something about it?

Jan. 31, 2023

The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell

Jan. 16, 2023

I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?

Dec. 20, 2022

Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?

Dec. 19, 2022

The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail. The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.

July 10, 2022

Unfortunately you can't develop in SAFARI with this app. It would be really nice if they would have said that and saved me an hour trying to figure that out. I haven't tried testing a download with Safari as yet. Let's hope it at lest does that.

May 31, 2022

It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!

May 15, 2022

The app certainly does do the job and is relatively easy to use. However, I cannot give it 5 stars without the ability for users to re-download their files from their account page. Having to direct confused customers to hunt down an email they may or may not have anymore is a poor user experience. That's a glaring problem, and I'll likely need to find another solution for digital products if I can't sort out a way to modify the template myself.

April 6, 2022

Great that it allows downloadable content to get up and running quickly, but the interface feels outdated

Oct. 24, 2021

So far, my customers are getting their downloads. I reached out to customer service regarding a server error I am getting on Safari and Firefox and that the app does not function properly on either of those browsers. They did ask for screenshots of the error message, which I just sent them. However, I don't believe they're going to fix the problem on either of those browsers based their responses so far.

Oct. 9, 2021

1) App does not open in Safari at all. Developers do not care 2) Impossible to search for a specific order, which is needed when proving chargeback cases, i.e. that a customer has downloaded the product 3) Does not work properly in chrome. When you press add a download, it will go to all downloads and then you have to click back to actually upload a digital file that you wanted to add to a product. Conclusion: it's clear that the app has not been updated for ages.

Oct. 5, 2021

Hi. I have been using your app to run my business since Feb. 2021 and it looks like my clients does not always receive their digital goods. It seems like the browser they use does not matter. Is there a quick way to make sure my clients always gets what they pay for using your app ?

Sept. 11, 2021

Generally, the app works. However, there are some issues that would have been nice to deal with. Shopify does not support this app properly. Shopify does not update the app. It's extremely disappointing how Shopify treats users of the app. 1) There is no search by order number, this implies that you have to manually flip through pages of customers, which takes , to get into one particular customers' details. 2) Shopify has not updated an app and around a year ago, it stopped opening in Safari. I am sure if Shopify looks at the stats - a lot of ecommerce store owners use Mac computers. None of my requests through Shopify support lead to any changes. Shopify does not care and does not listen. Which is a bad practice in my opinion. 3) Yes, sure, it's a basic app and on average works well, but download speed can be slow sometimes. Maybe it would make sense to add a feature, where for extra $x download speeds could be improved. But this is a secondary question.

July 14, 2021

This works well to add a single file to a product. However, it is exceedingly irritating to have to make adjustments on the variant level instead of product level. Ex, to change the fulfillment settings from automatic to manual. Or to add files - you have to individually add each file to each variant. I feel like there should be a tick box, or something in the general settings, to choose to make these changes on the product level. If digital downloads are a core piece of your business and you have a wide inventory, I would look at using another app!

July 13, 2021

MAJOR BUG It has one major problem which needs to be corrected to improve the quality. It is not synced with the Shopify Products Admin. When we delete any product from Shopify admin, it doesn't get deleted from the digital download app. Even we cannot delete it manually afterwards. One more major issue is in my case that its showing duplicate attachments in my digital download dashboard. Means it is showing 2 rows for the same product in the Dashboard Page. When I try to delete one the one is still showing. Its very confusing... it must be rectified as its a bug..

May 28, 2021

Digital Downloadersを使ってみて 結論でいえばDigitalコンテンツの販売がこのアプリを使うと簡単に実現します。とても便利でオススメします。 ただし問題点も多く混在します。まず商品リストの商品名を変更するとアプリのリストに反映されない！つまり商品名は永遠に訂正できない！ アップロードしたアタッチメントデータを削除しないで商品を削除すると、アプリのリストに削除した商品名が永遠に記載され続ける！ 商品全て削除削除し、新規作成しない限り訂正手段がない！その場合、順番も変えれないのでチェックリストとして機能しない！ など、考えられないバグが存在します。このような問題があるので使用に際して、気楽に商品名を入力するとあとで訂正するのに大変な労力が必要なので使用する方は、この点を十分注意してください。 この点がなければ、とても機能的に優れてアプリなので早急の改善望みます。

March 6, 2021

It's good but slow. All my customers say they don't get their link to download until hours later. if the links popped up faster, this app would be amazing!

Oct. 31, 2020

This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.

Oct. 23, 2020

We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?

Oct. 10, 2020

App is good for the most part but im having issues with customers not getting the download link or the download link not working sometimes. Whats up with that?