Disputifier: Smart Chargebacks
Disputifier - Automated Chargeback Management & Prevention
Rating
4.7
feedback
59
chart
#3,001
All reviews
Rating Breakdown
Review RSS Feed
Dec. 2, 2024
This app is great, abigail from support is amazing and can help you every step of the way getting integrated! Alerts are a must to protect your payment processing relations
Nov. 25, 2024
Great customer service and Mark Wagner helped me setting up my account in less than a day
Nov. 15, 2024
Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!
Amazing news! Thanks for using Disputifier and happy to see the results that you've had with it, plus the release of your hold!
Oct. 16, 2024
Awesome support, works really good and has helped a lot with chargebacks so far.. Its only pay per use, so great concept
Oct. 14, 2024
I have really enjoyed utilizing disputifier - your software is incredible, integration is seamless, and the support team is so helpful and easy to work with. I really appreciate you guys!
Sept. 6, 2024
Great app. With a great and fast support. Support rep understands the software thoroughly and it shows. Which a lot of times you don't get from other apps. Can recommend.
Sept. 4, 2024
If a customer files a dispute while the package is in transit, they will automatically refund the customer, which will contribute to your losses and can Aid in customer fraud attempts. Additionally, they won't be able to resolve the issue for you, and you will still be charged the fee.
Hey there, The service you're referring to is chargeback alerts. This notifies merchants of incoming chargebacks, and by default, enables an automatic refund to be processed to prevent the dispute. Although it can reaffirm a refund that was already going to happen anyway due to the chargeback, many merchants are willing to accept this because it prevents the chargeback. This of course avoids any potential issues with your payment processor If chargeback prevention is less important than maximum revenue retention, you can always opt to turn off chargeback alerts and utilize our automated chargeback recovery solution.
Aug. 20, 2024
Great app and support is very on top of things. Automatically refunding alerts makes this app better than a lot of others with similar services!
Thanks for your feedback and support of Disputifier! We agree, merchants have better things to do than wait for every alert to come in and refund same-day. We handle this for you so you can focus on growing your business :)
Aug. 12, 2024
dont use this. they will auto refund customers if thier app "thinks" its a "fraudluent charge" had multiple customers emailing us asking why their order got cancelled. unable to receive a clear answer from the support. beware.
Hi there, as we explained via chat, you selected our "Fraud Blocking" feature which uses AI to identify fraudulent orders. Similar to the Shopify fraud analysis, but smarter. You opted to select auto refunds which is not an option that is enabled by default. You could've chosen not to use auto refunding or not to use the fraud blocking service in general. Instead, you chose to leave a negative review.
July 25, 2024
Ha sido todo un descubrimiento, esta aplicacion puede literalmente salvar tu negocio, cualquier tienda que aspire a llegar a algo debe tener esta aplicacion instalada, de verdad si no la tienes tu negocio corre peligro. Un 10
July 5, 2024
their staff are so responsive and helpful, app is awesome and easy to use too - the fact that they actually have a responsive and working live chat is a huge plus for me, i love them
Thanks for the feedback and for using Disputifier! We average a 1 minute first response time on live chat because we truly care about helping our merchants succeed.
May 15, 2024
Paras was super helpful! Help me set up everything in under 5 minutes. Highly recommend Disputifier!
May 4, 2024
paras kumar from disputifier is the best i just worked wiht, professional guy and great working style. a perfect person from disputifier to have in our team!!!
May 29, 2024
Don't bother with these thieves. They overbilled me $600 and refunded me. But had I not brought it up there is no way to know if they would've refunded those at all. Sad that I had to reach out to get it refunded. Don't see this app lasting much longer.
You received 320 chargeback alerts between 2/14 and 5/3. 23 of your alerts (7%) were not refunded due to issues like "can't find", "duplicate", and "already a chargeback". We refunded these alerts to you promptly and we also proactively flagged these alerts for credits with Ethoca. As we explained to you, these alerts are automatically submitted to Ethoca for credits. We apply refunds/credits once Ethoca approves them. This article has more info on alert credits: https://disputifier.crunch.help/en/general-faq-s/what-are-alert-credits This is 1/3 reviews left by the same merchant for the same concern.
April 23, 2024
One of, if not the best app for Shopify. Their services are mandatory to operate a good online business and their online support is instant and amazing. I would give it 100 stars if i could.
Thanks so much for your review! 100 stars, wow! We appreciate your support and will continue to protect your processing so you can scale without worries.