Disputifier: Smart Chargebacks
Disputifier - Automated Chargeback Management & Prevention
Rating
4.6
feedback
68
chart
#201
All reviews
Rating Breakdown
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May 2, 2025
Solid app that works well. They have great comms and are willing to help. This keeps the chargeback number very low too and is great for a high or low volume store while being cost effective.
April 24, 2025
Good app and excellent customer service. An error had occurred in the app settings, customer service helped me with this perfectly and fixed it for me nicely, the app itself works very well for preventing chargebacks and keeping your dispute rate low, they are definitely the best out there Thanks for the great service Disputifier!
April 24, 2025
Since partnering with Disputifier, our chargeback management has gone from a stressful time-sink to a seamless, automated process. One of the standout features for us has been the Chargeback Alerts — these alerts have helped us proactively resolve disputes, before they even escalate into full chargebacks. The result? We’ve saved both time and thousands of dollars in revenue that would’ve otherwise been lost. What truly sets Disputifier apart is their automated chargeback responses. Not only is the system easy to integrate, but it also crafts and submits well-structured, data-driven responses that have significantly improved our win ratio. In fact, our success rate has increased more than we expected. It's like having an expert team handling disputes 24/7, without lifting a finger. Another huge plus: accuracy. The system knows which evidence to pull and when to act. No more missed deadlines, no more manual back-and-forth, no more guesswork. Just clean, reliable results.
April 16, 2025
To be honest, it's technical to set it up. But I'm 100% sure these guys know what they are doing and they want YOU to get the best possible performance and customer experience possible. I love the shipping notifications that tracks every dispute and informs customers automatically. I think this app is undervalued. The features are insane and they do work. I think the UI/UX can be improved a little more. But the service is INSANE. A few meetings with Chris and his 14+ years experience in ecom and everything was set up and running in 30 min. There are alternatives, but they fancy a beautiful UI/UX, I bet their performance is worse than Disputifier. Install this app, ask Chris to do a setup and you are good to go.
April 14, 2025
Communication with chris is amazing, apps works completly fine. Nice app recommend
April 10, 2025
Disputifier is easily the best company for handling chargebacks and alerts. I’ve used them across a few stores now, and the experience has been excellent. They’re always quick to answer any questions I have and explain things clearly. Super helpful team they've definitely saved our brand a lot of time, stress, and headaches. 100% recommend their services! 10/10 !!!
April 7, 2025
How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.
Hi there, It looks like while you used our fraud prevention solution, we only flagged 1/54 orders as high risk. This is: A) an extremely small sample size B) a far cry from the 1 / 4 orders you mentioned While we aim to provide the most accurate fraud analysis system in the market, we also provide value through automating chargeback recovery, deflecting chargebacks with alerts, and more. We'd love to show you the impact of our solutions if you want to give us another try :)
Dec. 2, 2024
This app is great, abigail from support is amazing and can help you every step of the way getting integrated! Alerts are a must to protect your payment processing relations
Nov. 25, 2024
Great customer service and Mark Wagner helped me setting up my account in less than a day
Nov. 15, 2024
Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!
Amazing news! Thanks for using Disputifier and happy to see the results that you've had with it, plus the release of your hold!
Oct. 16, 2024
Awesome support, works really good and has helped a lot with chargebacks so far.. Its only pay per use, so great concept
Oct. 14, 2024
I have really enjoyed utilizing disputifier - your software is incredible, integration is seamless, and the support team is so helpful and easy to work with. I really appreciate you guys!
Sept. 6, 2024
Great app. With a great and fast support. Support rep understands the software thoroughly and it shows. Which a lot of times you don't get from other apps. Can recommend.
Sept. 4, 2024
If a customer files a dispute while the package is in transit, they will automatically refund the customer, which will contribute to your losses and can Aid in customer fraud attempts. Additionally, they won't be able to resolve the issue for you, and you will still be charged the fee.
Hey there, The service you're referring to is chargeback alerts. This notifies merchants of incoming chargebacks, and by default, enables an automatic refund to be processed to prevent the dispute. Although it can reaffirm a refund that was already going to happen anyway due to the chargeback, many merchants are willing to accept this because it prevents the chargeback. This of course avoids any potential issues with your payment processor If chargeback prevention is less important than maximum revenue retention, you can always opt to turn off chargeback alerts and utilize our automated chargeback recovery solution.
Aug. 20, 2024
Great app and support is very on top of things. Automatically refunding alerts makes this app better than a lot of others with similar services!
Thanks for your feedback and support of Disputifier! We agree, merchants have better things to do than wait for every alert to come in and refund same-day. We handle this for you so you can focus on growing your business :)
Aug. 12, 2024
dont use this. they will auto refund customers if thier app "thinks" its a "fraudluent charge" had multiple customers emailing us asking why their order got cancelled. unable to receive a clear answer from the support. beware.
Hi there, as we explained via chat, you selected our "Fraud Blocking" feature which uses AI to identify fraudulent orders. Similar to the Shopify fraud analysis, but smarter. You opted to select auto refunds which is not an option that is enabled by default. You could've chosen not to use auto refunding or not to use the fraud blocking service in general. Instead, you chose to leave a negative review.