Dripshipper: Coffee & Tea

March 14, 2020

Cant install the app..... why ? The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved. If you are the application owner check the logs for more information.

March 3, 2020

Quick and painless to set up. Any questions i have regarding the product, company, policy, etc are quickly addressed and responded back. Do it!

Feb. 26, 2020

Awesome product and automation set-up. Great and responsive customer service. While they do have some improvements to make in their production of the product itself, it's hard to argue against the convenience and zero inventory it provides.

Feb. 13, 2020

Amazing support Great customer service.Answers your questions very fast.Reliable, fast service.Simply great.

Feb. 6, 2020

Dripshipper was my entry into the E-Commerce game. The products are great, have fast shipping and communication is strong. Any question I have are answered in a timely manner. I look forward to what year has to bring.

Sept. 29, 2021

I have to say that im satisfy with the app. The product is good and customer service was good. I believe they grew too much and now they dont even have time to meet and talk expansion of my company. I have been asking to meet for a week and they dont want to. This is disappointed. they are big now and dont pay attention to the ones that supported them at the beginning.

Jan. 25, 2020

I love coffee and I love selling it to my customers. I've tried other companies but this one is the best one I've found. They have so many different selections to pick from and they all taste amazing. If you're a coffee lover like me this is definitely the app to start your coffee business. I will be opening a little coffee shop soon and be buying my coffee from dripshipper. Just amazing!!

Jan. 23, 2020

Had big expectations for this app. Unfortunately, it has not lived up to it. I have had a few orders that shipped late. I can't justify the $25/ month for so so service. It would also be nice if they had samples for customers, though they tell me that is coming soon. The free labels suck in terms of design. It is boring and that is no way to build a brand. I have not tried the paid labels due to my experience so far. The coffee itself is great but there needs to be some fine tuning.

Jan. 14, 2020

Really easy to implement in a store but even more important is their support which is amazing. I got answers for all my questions and concerns super fast via email or the chat. I am really enjoying working with DripShippers. Recommended.

Dec. 8, 2019

With huge potential to be 5/5 and one of the dominating apps on the market. I have a lot of faith in this app and have been told there are some updates addressing my cons in the next few weeks. I'll update my review when and if this occurs. The most important required change is to improve the private label system. This is the main selling point of the app and it’s far from adequate. Pros: - 1 of the 2 employees (it seems there are 2 public employees who put their name to customer service/articles at least) offers great customer service with fast response times, adequate English and makes genuine attempts to answer the question. The other is horrible. Feels like a cheap outsourced agent being paid $1/hr. Fails to understand English, does not read your full message. Think Aliexpress service. - Once custom labels are integrated better, the current pricing is great. Currently, it's not fantastic, but wouldn't say it's awful either. - Easy to import products - A huge range of products - Shipping cost already included into all products at all weights to keep things simple - Dev offers multiple diff apps to dropship e.g. also does beard care, jewelry and pop apparel. This could mean the audience/$$$ potential is greater for the dev, meaning we may expect better updates with a greater financial incentive to the dev in the future. - SKUs seem uniform and clean Cons: - Free labels are ugly (though 2 of them out of 6 are passible though makes the entire business difficult and will increase your ad spending). Free labels also should have more options e.g. it shows 12oz on the package, but what if the customer changes the bag size to 1LB? What if they change their grind? If the photo isn’t changing, some customers (from my years of e-commerce experience over multiple stores) some customers feel their product isn’t correct. - Paid labels are super limited e.g. to add 1 single flavour of coffee, each variant needs both a separate label and a separate product page. If you want to offer a Caramel coffee, with aa 12oz, 1lb and 2lb option, that's 3 separate product pages. Impossible to add a drop down box like any normal website. - Uniform descriptions (most product descriptions are different from the rest, meaning the user has to re-write them all from scratch - Little info on each product, including if I check the 2 suppliers Dripshipping uses - Product weight isn't correct on import meaning shipping costs are incorrect. This requires user has to manually add them all (and guess at that given we know the product weight, but not the weight of the label, packaging etc.) - The pricing model is not well thought out. Usually it becomes cheaper when buying in bulk, but this is random. Sometimes it's cheaper per gram, and then sometimes it's more expensive as you go up the weights (in terms of the cost to us and the RRP). This needs to be thought out properly. - FAQs are all horribly written, needs to be re-written by the dev or outsourced to someone more competent (hell, I'll even do them in exchange for a discount on my app cost). More FAQs in general are required. - Product names are not uniform e.g. “12oz” and “1 LB” are not written in the same fashion. These tiny details show a lot of the work was rushed or written by someone with ESL. Requires more polish. - Advertises as able to ship globally, but we all know no one is paying internationally shipping rates on items like 12oz coffee. It costs $20-$30USD to ship anything outside of the U.S. No one will pay $50USD for a 12oz bag of coffee including shipping. This is a gimmick (though the shipping costs of course are of no fault of Dripshipping)

Dec. 6, 2019

Easy to use app, however my first order was to a UK customer and the shipping was 24 dollars........ Which wasn't clear on their website anywhere I ended up spending 13 dollars out of pocket to send this to my customer. When I contacted them regarding this their response was "We don't control the courier shipping cost" well..... in Drop Shipping the Shipping part.... is pretty important, bad customer service...ridiculous shipping charges. Would not recommend at all.

Nov. 26, 2019

I love it. Products are good, shipping is fast, and mostly, backend team is very supportive in all need.

Nov. 24, 2019

My store is better because of Dripshipper. The customer service I received was prompt, friendly and helpful. I look forward to the ways in which I'll be able to utilize Dripshipper and make my store rich with possibilities because of this app. Thank you!

Nov. 21, 2019

Really great app, really helps you get started with your coffee business. Communication is very efficient, and very helpful. They definitely want to help you succeed. I look forward to continue working with them in the future!!

Nov. 20, 2019

This is honestly the opportunity of a LIFETIME! Dripshipper gives you all the tools you need to run a smooth operation. Fast shipping, Great Product and Awesome customer service!

Nov. 16, 2019

First, coffee is better than most (actually think it's the best I ever had). Tried 4 different ones. I spent an hour reading all the reviews and it seemed most were 5 star but as always, I focused on the 1 and 3 star reviews to see what the issues are. I did not experience any of the issues in the low star reviews. Everything ships quick. Shipping to any USA address is free, even Alaska and Hawaii. Questions answered quick. Delivery a few days later. Product is fantastic. Packaging is not 'retail grocery store style' but it is what I would expect from mail-order type products being delivered to me. A great place to start and test your ideas before investing tens of thousands into your own coffee operation. $25 monthly fee is more than fair, nearly everything is automated during set-up. I couldn't pay an employee $25 a month to do everything this app does for me 24 hours a day (label printing, roasting, packaging, warehousing, shipping/delivery, order processing, regulatory requirements, etc.). I saw 1 or 2 complain about $25 but it's not even $1 per day. I could never do all this myself for $25 a month. Next I'll touch base on the labels, you can use their default label by simply uploading your logo, there's 6 designs to choose from, or you can pay for custom labels which are 4-color. I didn't do this, I just did the default label (I chose label #3, looked good) so I can't say much about the process of ordering the higher end labels. And finally I'll talk about product pricing. You set it yourself, it shows you the profit margin as you set it to different amounts, which is a time saver. I matched my prices with the quality of the coffee product. I drink a lot of coffee and I pay more for good coffee so my prices are in line with what I pay elsewhere since my target market is a coffee drinker like myself. Overall, I would recommend this to any start-up brand. Don't jump in to this highly regulated business on your own, try this first and build from there. If it works out well move on to your own operation, but if it doesn't work out you just saved thousands that you would have lost if you did all of this yourself the first time around. A+++ for the opportunity to make a real brand.

Nov. 14, 2019

Excellent customer service with very timely responses. The App is easy to use. Looking forward to building a partnership with them for the expansion my store!

Oct. 1, 2019

This application is a wonderful idea and will be a serious money maker if it's improved. However, at the moment it is only seriously disappointing. Currently, you need to make one of two changes. First, you could change the price to reflect the service you provide. Or, provide WAY more options for a more professional private label program. The application itself is very much not user friendly. Further, the payment system seems greedy and certainly not worth the services it currently offers. If you’re going to require a payed subscription, why do I also need to pay to upload my own logs and access product photos? Why would I pay for a fairly pricy subscription, only to have to pay for all the services which the subscription clams to offer a second time? There is a lot of potential here. But I think the packaging needs to have WAY more options. Then entire point is to allow for private labeling, yet you don’t allow for real customization of the packaging. At present, you only allow a small logo to display on an otherwise unchangeable bag. As a result, it seems cheap and unprofessional. That said, that’s fine given the fact that this is the only application like this in the Shopify marketplace. However, if your priced like a premium app, you should also preform like one…

Sept. 19, 2019

I've been using this app and love the coffee, so do my customers! The team response quickly to any questions I may have. awesome app and product!

Sept. 16, 2019

Absolutely a bad experience. I paid $18.00 for a logo that was never completed. Cannot seem to get in touch with anyone at this point. Even Dan, the founder emailed me and I couldn't get back to him (undeliverable). Samples that I ordered took 2 wks to get here. Customer service is lacking in that more detail is needed than just ref a tutorial. Product cost is excessive. A little better communication here would go a long way