Dripshipper: Coffee & Tea

Sept. 10, 2019

I have been using this app for at least 9 months now. It seemed like a great idea and super easy, but the $25./month fee is too much for what you get, and the prices are too high to make a profit. It just isn't worth selling coffee with this app. Making just $4.00 a bag means you have to sell at least 7 bags in a month just to pay the fee for the app, let alone your shopify fees and other apps. It's a money loser. You can tell yourself you'll soon be selling 100's of bags a month and it won't matter, but how are you going to pay for FB and IG ads to get to that? Money pit. Then there's the inventory problem. Last week I had a huge order placed, only to find out days later that 30% of my order was discontinued. A notification about the discontinued origins had been sent out months before that got lost in my inbox. I had just a week before checked the app and was changing a few things and there was no indication of discontinued items at that time. After my large order, the app coffee selections finally changed. When the order was finally shipped (over a week after it had been placed) no one could tell me what was in the delivery. I was told to "ask the customer" what they had received. What?! How does it look to the customer if I don't even know what I've shipped? I looked into going directly to Old Chicago to bypass the app, but their requirements for drop shippers make it pretty difficult. Finally, it's difficult to sell coffee online as a new brand when you can't get samples to send to potential customers. They only allow you a few samples for yourself. Then you have to hope your customers give it a try on your description alone. The coffee is great, but the app is awful. I'm moving to another coffee roaster so I won't have an expensive middleman between us, and can order samples when I want to do a promotion.

Nov. 11, 2019

11/11/2019 - UPDATE: Looks like Dripshipper made even more changes that have negatively affected my shop and brand. They have added a new roasting partner with new coffee options and flavors which was initially a good thing but now the coffee is not roast to order. That "roast to order" niche was a selling point and often a way to get past slow delivery. It also allowed customers to customize their coffee. Now everything is a medium roast. I've now lost customers that prefer a darker roast coffee. They just can't seem to get this thing right. 10/8/2019 - UPDATE: I looks like Dripshipper made some improvements. The last several orders placed have gone out in a matter of a couple of days. In one case it went out the same day. I have to say I was impressed with that. I've updated my review to four stars. The only thing missing now is a logo'd packing slip with the shipment. August 2019 ; I have been using Dripshipper for several months now. There are definitely pros and cons and it is becoming harder & harder to overcome the cons with customers each day. Depending on the type of brand you want to build Dripshipper may not be your best choice. Definitely not a choice for a "Premium" or "Luxury" brand. Pros: - The coffee is excellent! They really know what they are doing in the selection and roasting process. - It is definitely fresh and roast to order. No complaints there. - Free shipping. - Customer service responds quickly. Cons: - Although customer service responds quickly, you may not like the take it or leave it attitude they sometimes come across with. "Sorry our shipping is backed up do to high volume". That's it, nothing else, no "we are expanding production or hiring more people to meet the demand, please be patient". Just "your order isn't very important to us so we are going to take our sweet time fulfilling it." - Order fulfillment is SLOOOOOOW! When I first signed up they met three business days like clockwork and it was manageable with customers. Recent orders have taken as much as a week and now DS has set their policy to 3-5 business days. Rather than ratchet up production to meet the demand they simply extended their lead times. Not cool! - You don't get much in return for the $25 per month subscription fee. No colored labels or bag options (those are extra for "custom" products even though the labels are print on demand and could be color). No nice boxes to be shipped in. No real perks that normally come with shopify app subscriptions. - No logo'd packing slip with orders. They just stuff the coffee in a USPS box or cardboard envelope, tape the hell out of it, and ship it. Not very attractive when it arrives at your customer. - The K-cups do not have your logo on the seals. Just a generic "coffee" seal. I would gladly pay more for a premium subscription that met some of these glaring needs. Unfortunately Dripshipper is really just a side business for Old Chicago Coffee Company and seemingly not a focus of development for them. I will continue to use them until I can find something better. If nothing else, the quality of the coffee is good and the free shipping makes the pricing tolerable.

Aug. 1, 2019

Okay, so I've had them for some time now. I need to drop some honesty. They have good coffee product. However, it takes much longer than 3 days to ship. I have orders going past a week regularly. Irritated customers who are eagerly waiting for their coffee have to wait this long and it hurts your brand reputation. I may have to look elsewhere for services. That said, they have good customer service, but when it boils down to the details. They're slow and it hurts your company.

July 23, 2019

If you are looking to join the coffee business then Dripshipper US Dropshipping is the way to go. I really love the amazing fast customer service they have.

June 20, 2019

Love Dripshipper and their products...the coffee is always fresh, they have a great variety and the app is so easy to use for quick delivery!

May 23, 2019

The app is great & integrates easily, the coffee is delicious as you can see from all the reviews (except 1 guy who said it was worse than Folgers, not sure what his deal is). The issue people run into is the price. Yeah, if you want to hit that middle of the road price range, you're going to be looking at a <10% profit. But the coffee is good enough to market as premium & you can be doing >25% profit. For those bitching about "this is impossible to run a business!!" customer service replied to me in less than a business day, and frankly, if you're whining that you can't run a business effectively when literally everything but marketing is handled, you're weird & need to get more experience in literally any other business model, because this is basically setting up a website & running a few ads. I mean essentially you're an affiliate marketer except you get to set your own margins. Alright, rant over, I'm heading back to catch the end of the Greco ranking tournament. PS - If you subscribe to Flowrestling, it would be cool to support the darn sport, I mean we all love Freestyle & Collegiate & BTS, but then nobody tunes in for Greco at all? Come on guys, let's do better! PPS - Chael Sonnen just posted a video about Bo Nickal at WTT & how he may be the best wrestler in the world, and frankly, I'm not sure that I can disagree. I mean Bo won, what, his 3rd NCAA Championship this year & barely cracked a smile! The guy's a monster. PPPS - The customer service for Dripshipper is really cool, and I am assuming they'll forgive me for getting off track with this review. Coffee is important, but sports change lives! PPPPS - I'm going to think of a way to brand & market coffee to the wrestling community, nobody steal my idea. Have a great day, God bless.

May 20, 2019

So far so good! We've ordered our samples and are in the process of getting our coffee shop up and running. Customer service has been incredibly responsive through the whole process.

May 9, 2019

What a great app! I wanted to start my own coffee business but didn’t have all the resources to source beans, roast them, ship them etc. This app solves all of those problems! You can design the coffee you want to sell and build a brand pretty easily! Uncomplicated and easy to use. The developers are quick to respond whenever you have questions as well! If I were to add any suggestion, it would be that the interface is only available for use on a pc and it would be a better user experience if it could be used on a mobile device or tablet. Yes you can make money selling this coffee. I definitely make money using this app!

May 31, 2019

App works great! Customer service is helpful! The coffee is incredibly fresh. Happy to partner with them. 2 stars off because we've had a high percentage of orders ship later than the "ships within 3 business days" they claim. Will update the review to 5 stars if/when more orders start shipping on time.

April 23, 2019

I used this fantastic product to increase my sales and productivity. I have just started and have had many business offers

April 18, 2019

I had an issue with an order, they replaced the order and shipped out a new order quickly. Awesome!

March 26, 2019

Used this app to begin the build out of a coffee brand. The coffee really is roast to order (can tell by the de-gassing in my samples) and they are quick to respond. Would like a few more bean choices and the ability to switch between all-in shipping pricing and per location shipping but the pros vastly outweigh any cons. Good job guys - keep it up.

March 20, 2019

Ran a test order in my store and the k cups that showed up did not work in my machine and the coffee was worse than Folgers when I was able to get it to brew. Packaging was poor at best, using this service will not help you build a brand, it will sink you right away, you will never see return business or good word of mouth if true coffee enjoyers are your targeted audience. Save your $25.00 and just resell something else, like coffee from anywhere else.

March 15, 2019

Joanna has been very helpful. I am new in starting my business and have had many question. Joanna has been most helpful in answering and guiding me along. I hope to have a long and prosperous relationship with Dripshipper. In part thank you Joanna Rfpcoffeecup.com Robert

Feb. 20, 2019

Amazing app folks. I would recommend it to any one who wants to sell coffee. It is easy and fun to use.

Feb. 18, 2019

Dripshipper integrates so well with Shopify....it's been a breeze to use so far. And, I've had a couple Customer Service requests that were answered quickly and easily. I would definitely recommend!

May 27, 2019

I’m having a great time with this app so far. It's very easy to use and perfectly stable. The coffee is fantastic! I love the aroma and the taste is just great! This might sound strange to say, but I buy the coffee for myself. In other words, my own product is something I enjoy very much. Rest assured that you will be selling high-quality coffee. As for customer service, Joanna and Danny are extremely helpful. I ask them the simplest questions and they promptly get back to me. You will get the personal attention you need. The black and white labels look good. My logo has a black background and they still turned out well. Overall, the bags look spiffy. In my experience, shipping times vary from 4 to 7 business days in the US. Test the shipping times yourself and let your customers know what to expect. I cannot help addressing the 1-star review below. The app is perfectly stable, the coffee is not expensive given its quality, and shipping is free within the US. It’s true that international shipping is expensive, but this has more to do with the realities of logistics than anything else. I fully recommend this app. If you learn how to market, you will get results. UPDATE: I'm getting great reviews from customers. The quality is boss. The aroma is amazing! So far no problems with shipping!

Feb. 1, 2019

The tech support from Dripshipper is awesome! Very impressed with Dripshipper!! Looking forward to a great business relationship with them.

March 23, 2019

I update my review again. The misunderstanding was clarified and they gave us the opportune information to solve the problem. We continue with this App. Customer service is working very well and the product is very good. Thank you

Jan. 16, 2019

The app is glitchy. It rarely opens without error. More importantly, it takes days to process an order. They must forward their orders to a second drop-shipper. Thank goodness my friends and family ordered first. Turn around time is embarrassing. The coffee costs too much. The shipping cost is too high. Use this app and before you know it your brand will be ruined. Very disappointed. Steer clear. Find another solution. Save time and money.