All reviews

Rating Breakdown

  • 5
    72% (221 ratings)
  • 4
    9% (27 ratings)
  • 3
    7% (21 ratings)
  • 2
    3% (9 ratings)
  • 1
    10% (30 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 15, 2019

Joanna has been very helpful. I am new in starting my business and have had many question. Joanna has been most helpful in answering and guiding me along. I hope to have a long and prosperous relationship with Dripshipper. In part thank you Joanna Rfpcoffeecup.com Robert

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2019

Amazing app folks. I would recommend it to any one who wants to sell coffee. It is easy and fun to use.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2019

Dripshipper integrates so well with Shopify....it's been a breeze to use so far. And, I've had a couple Customer Service requests that were answered quickly and easily. I would definitely recommend!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 27, 2019

I’m having a great time with this app so far. It's very easy to use and perfectly stable. The coffee is fantastic! I love the aroma and the taste is just great! This might sound strange to say, but I buy the coffee for myself. In other words, my own product is something I enjoy very much. Rest assured that you will be selling high-quality coffee. As for customer service, Joanna and Danny are extremely helpful. I ask them the simplest questions and they promptly get back to me. You will get the personal attention you need. The black and white labels look good. My logo has a black background and they still turned out well. Overall, the bags look spiffy. In my experience, shipping times vary from 4 to 7 business days in the US. Test the shipping times yourself and let your customers know what to expect. I cannot help addressing the 1-star review below. The app is perfectly stable, the coffee is not expensive given its quality, and shipping is free within the US. It’s true that international shipping is expensive, but this has more to do with the realities of logistics than anything else. I fully recommend this app. If you learn how to market, you will get results. UPDATE: I'm getting great reviews from customers. The quality is boss. The aroma is amazing! So far no problems with shipping!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2019

The tech support from Dripshipper is awesome! Very impressed with Dripshipper!! Looking forward to a great business relationship with them.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2019

I update my review again. The misunderstanding was clarified and they gave us the opportune information to solve the problem. We continue with this App. Customer service is working very well and the product is very good. Thank you

Store

Kembuck

Using app

About 2 months

Total reviews

11

Average rating

4.2

1 / 5 Share

Jan. 16, 2019

The app is glitchy. It rarely opens without error. More importantly, it takes days to process an order. They must forward their orders to a second drop-shipper. Thank goodness my friends and family ordered first. Turn around time is embarrassing. The coffee costs too much. The shipping cost is too high. Use this app and before you know it your brand will be ruined. Very disappointed. Steer clear. Find another solution. Save time and money.

Using app

About 2 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your review. Sorry to hear about your experience. We have free shipping on all our products every time. We would love to work with you to show you how to adjust your store settings to set your store to free shipping to match our offering. Our order processing time is within 3 business days and we are always working to improve this. Since we roast the beans right before shipment, we have our challenges in improving the order processing time, but hope to get there.

5 / 5 Share

Jan. 10, 2019

Though I've only been using this app for a month it functions well and, more importantly, the humans behind it are very helpful when I've had questions, and seem eager to help me grow my subscription business in support of the transitional ministries I manage here in central NC.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2019

I really like this app a lot as it's an easy entry into beginning your coffee empire. Customer support is great and the samples I've ordered taste great!

Using app

3 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Jan. 5, 2019

Just opened my store this week and received my first order. Second order already in the system. Past several reviews are not good, hoping that is a very small percentage of business owners. I will keep watching...

Using app

Over 2 years

Total reviews

2

Average rating

3.0

1 / 5 Share

June 7, 2019

Well, they started off good - I've used it for 6 months, but don't count on the advertised "Ships Within 3 Days". The last few months it takes at least 10 days for them to process and then 3-4 days for the customer to receive. I've spent too much money promoting this bad service and am getting complaints. I'm looking for another coffee dropshipper. I don't even care if it's manual ordering - I'm at the computer or phone everyday anyway ON June 6th: On Thu, Jun 6, 2019 at 03:30 PM, "Customer service" wrote: I am sorry if you feel that we have wasted your year and money. Our production team is still trying hard to keep up with all the backed orders for several weeks of delay. DON'T EXPECT 3 DAY PROCESSING. ALSO, DON'T EXPECT THAT THE COFFEE YOU WASTE YOUR MONEY ADVERTISING WILL BE AROUND WHEN YOUR CLIENTS ORDER IT AND THEY WON'T TELL YOU UNTIL AFTERWARDS!!! "I hope this email finds you well. The order for XXX cannot be fulfilled due to unavailable coffee which are Cameroon and Burundi. "Uganda", "Burundi", "Honduras", "Rwanda", "Cameroon", "Bolivia", "Mexico" are discontinued at the moment until further notice. Kindly let us know which coffee should we substitute it with so we can process the order. Also, the main company is out of Timor, so They just might let you know they're out of that AFTER your customer orders it. This company has been a royal headache for a year and don't think for one second they care about you and how hard you've worked to promote THEIR business. There are other private label coffee companies out there. Don't be conned into thinking this one is turn-key ... It's NOT!

Using app

About 1 year

Total reviews

5

Average rating

2.4

Developer Reply

Thank you for your review. I also enjoyed our email discussion on how to better improve. It is true that 2 out of your 16 orders shipped after the 3 business day mark. We apologize for that and have put measures in place so it won't happen again.

5 / 5 Share

Nov. 29, 2018

I used this app to start up my coffee business, and I cant even explain how much Dripshipper has helped me with this. They are efficient and truly care about what you stand for. They are all about win win situations and truly stand out from any other drop shipping company I've ever dealt with. Add me on instagram at "iwantmore" if you need any advice!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2018

i love this app dude its the freaking best. coffee is great and the customer service rocks. by far the best app on the market

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2018

This is a great app and well worth the money. It produces great coffee with your brand label. The customer service is amazing. Super nice and very helpful. If you're looking to drop ship coffee products, this app is a must-have!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2018

we are now a new company developing our brand with dripshipper and they have been really helpful in answering all of our questions in a timely friendly manner with outstanding information.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2018

Great designs with a wide product choice. Integration has never been easier! Would definitely recommend to anyone looking to enter the coffee industry. Also, their responses to inquiries were rapid and useful.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2018

I just started using the app, so far they have been very helpful with the set up, I'm ready to start selling.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2018

The app goes straight to do what you are expecting to do, sell single origin coffee. The customer service is good and fast. The information about the coffee you will offer is few regarding to taste, brewing recommended methods, etc. If you show more info about every type of coffee to the buyer, this one will trust you more to complete the checkout. I haven't opened my store yet cause I am still setting up, but until now the app looks pretty what I was looking for.

Using app

6 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Oct. 11, 2018

The app is easy to use as a whole. If you use the custom labels there is a substantial wait time from when you are wanting to upload a label, to review, to print to launch. At this point I would assume the start to finish process would be about 14 days, exact time for the free trial, to actually test how this process works. I would like to see an inventory list when adding new products to sell to make sure you do not double down on roasts. I have yet to market this company simply because I am unsure how well this app works with Shopify and how quick everything ships. I believe it all comes back to the label process and the inefficiency there.

Using app

3 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Oct. 9, 2018

I’m new, Joanna and Danny have answered all my questions, the coffees I’ve tasted have enchanted me.

Using app

2 months

Total reviews

1

Average rating

5.0