Dripshipper: Coffee & Tea

May 17, 2022

I have used this program for years and have loved it. More options on labels (including color) and more options for single serve and single serve packaging would be great but beyond that, I am very happy with the service.

Sept. 17, 2021

Great app! The products are top of the line and support is top notch. Easy to use and link to you store.

Dec. 29, 2022

12/19 update- Customer order has fallen through the cracks. They ordered Dec. 18, the order didn't ship that week. I understand companies shutdown during the holidays, however Dripshipper said it's between one and seven business days for orders to process and the same timeframe for shipping. Support initially did not look into the specific order to provide more info when I had a customer grilling me about shipping (so I look like an idiot not being able to provide answers). His order didn't appear in the Dripshipper app so support told ME to recreate the order and mark it as paid. I refused and said that's not for the customer (me) to fix. We gave Dripshipper access to Shopify and they replaced an order which screwed up our accounting because the order wasn't marked as free AND the customer (already pissed off) got another email saying he ordered again but for a different amount of money. (Remember, all this is on you to relay to the customer because they think it's YOUR product that you're shipping.) While waiting for support to clear up the order, it gave me plenty of time to find the websites for the coffee suppliers and see that they have their own dropshipping and private label setup. I've reached out to them, updated my Shopify review, and discussed with colleagues how to ditch the middleman and work directly with suppliers for easier and cleaner communication. In simple terms: You pay $30/month to be a third party without direct access to the supplier to provide your customer timely and accurate information. Dripshipper is simply a middleman app that adds another layer (meaning time delays and complexity -- and cost) for simple coffee orders. - ORIGINAL REVIEW Everything you read about the customer service is true. Before we started using the app the replies seemed quick and helpful. When we were on the free trial we had two orders placed for our store. The first order was July 3 but there's no info about it (it's July 12 today), and a second order was placed the next day. The second order shipped and the customer already has it. When inquiring about order status the support people respond that they don't have access to Shopify info, even though I sent a screenshot of all the customer info. Several emails back and forth and I still never got specific details about the order in question. Be mindful of delayed responses because it makes US look like an idiot to OUR customers. If dropshipping is so secretive, remember that they have no idea that another company is messing with your customer service. To recap: a full 10 days after a customer has ordered -- our very first customer, no less -- there is no info about the shipment, the support team doesn't answer direct questions, except giving copy-and-paste replies about timeframes. Thankfully our customers are understanding and we're playing it off as "sorry about this, we're new and still getting the hang of it" but I'm expecting them to flip out and call out OUR bad customer service because of poor communication from Dripshipper. If we hadn't spent a ton of money on creating our store I'd have shut it down before the 14-day trial ended. What a shame.

July 5, 2021

The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.

Feb. 22, 2021

I love the app! But CUSTOMER SUPPORT is NOT GOOD. This hurts as a beginner in this line of business.

Feb. 16, 2021

Was having an issue on my store, but quickly realized that I was using the older app. I also made an unintentional edit while updating on of the SKU which was presenting a problem to orders. However, customer support identified the issue to get our store back up and running in no-time flat. Great service!

Feb. 12, 2021

I just started to use this Dripshipper App & I'm hoping it will help me boost my sales. I have already had 4 orders for Coffee and I'm just hoping for a great product and is shipped in a timely manner. I'm looking for great thing's from the Dripshipper App.

Oct. 6, 2020

Honestly pretty easy app that works easy and does what it says it does. The pricing is a bit steep especially since you have to pay the monthly fee too but if its just extra sales for your store how can you really complain. I ordered a bag to checkout the quality and the coffee was good and the packaging actually was amazing looking.

Aug. 31, 2020

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well. ____________ The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT... But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously. I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand. Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction. I hope u see this and respond. I sure can’t get good answers or satisfaction through the app. Even so I gave u three stars instead of one, because you do many things well. The concern for me is that your customer service is MY weakest link.

Aug. 10, 2020

It's really simple app with good features for business. Everything in a right place and you can adjust whatever you want.

Nov. 24, 2019

My store is better because of Dripshipper. The customer service I received was prompt, friendly and helpful. I look forward to the ways in which I'll be able to utilize Dripshipper and make my store rich with possibilities because of this app. Thank you!

June 20, 2019

Love Dripshipper and their products...the coffee is always fresh, they have a great variety and the app is so easy to use for quick delivery!

June 7, 2019

Well, they started off good - I've used it for 6 months, but don't count on the advertised "Ships Within 3 Days". The last few months it takes at least 10 days for them to process and then 3-4 days for the customer to receive. I've spent too much money promoting this bad service and am getting complaints. I'm looking for another coffee dropshipper. I don't even care if it's manual ordering - I'm at the computer or phone everyday anyway ON June 6th: On Thu, Jun 6, 2019 at 03:30 PM, "Customer service" wrote: I am sorry if you feel that we have wasted your year and money. Our production team is still trying hard to keep up with all the backed orders for several weeks of delay. DON'T EXPECT 3 DAY PROCESSING. ALSO, DON'T EXPECT THAT THE COFFEE YOU WASTE YOUR MONEY ADVERTISING WILL BE AROUND WHEN YOUR CLIENTS ORDER IT AND THEY WON'T TELL YOU UNTIL AFTERWARDS!!! "I hope this email finds you well. The order for XXX cannot be fulfilled due to unavailable coffee which are Cameroon and Burundi. "Uganda", "Burundi", "Honduras", "Rwanda", "Cameroon", "Bolivia", "Mexico" are discontinued at the moment until further notice. Kindly let us know which coffee should we substitute it with so we can process the order. Also, the main company is out of Timor, so They just might let you know they're out of that AFTER your customer orders it. This company has been a royal headache for a year and don't think for one second they care about you and how hard you've worked to promote THEIR business. There are other private label coffee companies out there. Don't be conned into thinking this one is turn-key ... It's NOT!

Sept. 4, 2018

I tried many dropshipping apps in the past and I must say, Dripshipper is hands down the best integration. You guys should offer more products!