Dripshipper: Coffee & Tea

Oct. 8, 2021

It has been such an easy experience from setup to selling. What I am most amazed about is how fast coffee ships once an order is placed. It's worth the price if you put in the work to sell the product and promote it. It's as easy as selling it to your family, friends, and following

Sept. 17, 2021

Great app! The products are top of the line and support is top notch. Easy to use and link to you store.

Sept. 15, 2021

Danny is great & is actually willing to help! But Joanna is so frustrating! They would be better off without her dealing with customers. Her communication is terrible, she should be saying “let me figure that out for you” rather than ignoring your question. You ask a simple question & she will give you the wrong answer…. On their physical website my store randomly disconnected.

Dec. 29, 2022

12/19 update- Customer order has fallen through the cracks. They ordered Dec. 18, the order didn't ship that week. I understand companies shutdown during the holidays, however Dripshipper said it's between one and seven business days for orders to process and the same timeframe for shipping. Support initially did not look into the specific order to provide more info when I had a customer grilling me about shipping (so I look like an idiot not being able to provide answers). His order didn't appear in the Dripshipper app so support told ME to recreate the order and mark it as paid. I refused and said that's not for the customer (me) to fix. We gave Dripshipper access to Shopify and they replaced an order which screwed up our accounting because the order wasn't marked as free AND the customer (already pissed off) got another email saying he ordered again but for a different amount of money. (Remember, all this is on you to relay to the customer because they think it's YOUR product that you're shipping.) While waiting for support to clear up the order, it gave me plenty of time to find the websites for the coffee suppliers and see that they have their own dropshipping and private label setup. I've reached out to them, updated my Shopify review, and discussed with colleagues how to ditch the middleman and work directly with suppliers for easier and cleaner communication. In simple terms: You pay $30/month to be a third party without direct access to the supplier to provide your customer timely and accurate information. Dripshipper is simply a middleman app that adds another layer (meaning time delays and complexity -- and cost) for simple coffee orders. - ORIGINAL REVIEW Everything you read about the customer service is true. Before we started using the app the replies seemed quick and helpful. When we were on the free trial we had two orders placed for our store. The first order was July 3 but there's no info about it (it's July 12 today), and a second order was placed the next day. The second order shipped and the customer already has it. When inquiring about order status the support people respond that they don't have access to Shopify info, even though I sent a screenshot of all the customer info. Several emails back and forth and I still never got specific details about the order in question. Be mindful of delayed responses because it makes US look like an idiot to OUR customers. If dropshipping is so secretive, remember that they have no idea that another company is messing with your customer service. To recap: a full 10 days after a customer has ordered -- our very first customer, no less -- there is no info about the shipment, the support team doesn't answer direct questions, except giving copy-and-paste replies about timeframes. Thankfully our customers are understanding and we're playing it off as "sorry about this, we're new and still getting the hang of it" but I'm expecting them to flip out and call out OUR bad customer service because of poor communication from Dripshipper. If we hadn't spent a ton of money on creating our store I'd have shut it down before the 14-day trial ended. What a shame.

July 5, 2021

The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.

June 24, 2021

so far so good - seems a little bit more complicated than necessary however, coffee is very good and shipping is fast

May 17, 2021

Great app! Logistics are taken care of so all you need to do it build your brand! Highly recommend Dripshipper!

April 7, 2021

As a new start-up coffee online store, I ran into problems with them not printing my labels professionally. I followed instructions per their requirements and when it came to upload the files they were not accepted. I then had to contact my designer to adjust per their pixels which were accepted by their system but when printed, it looks horrible. I tried to contact them to find a solution, their answer: upload them again. They did not offer an alternative solution such as heres an email please email them. I didn't even get an email letting me know that the labels were not going to be printed right because of the resolution. What kind of help is that? Where is the quality control? Does it not come to their mind that if a label is printed at bad quality and ask themselves, you know what let me get a hold of this company and offer a solution?...I will be canceling my business with them. Not worth spending $30 a month for lousy business support. Thank you for putting more distrust on my few customers I have.

March 20, 2021

I don't know about you guys but besides anything else, this app is useless as it does not generate any sales or attract any customers. I think I will no longer use it. I've been using it for over 2 months now and received over 1.5k traffic into my store. Besides the family/friends the number of real customers is one. The app is a waste of money.

March 11, 2021

Fantastic App and very easy to use and get yourself set-up! If you are looking for a turnkey business solution, then look no further!

March 7, 2021

This application is useful for an initial start up. It usually ships in plastic bags, butt he larger coffee bags I got shipped to me in a bigger envelope taped together, which is not appealing for order fulfillment. The preview logo is still compressed but prints well on the package.

Feb. 22, 2021

I love the app! But CUSTOMER SUPPORT is NOT GOOD. This hurts as a beginner in this line of business.

Feb. 22, 2021

Joined recently (Jan2021?) and not the easiest App but easy enough to setup Custom Label and product in store. Cons-- I do not like how the product image posts in Shopify (you will see --very low-end presentation). Cust.Srvc is decent to horrible range -- 3x sent emails, questions, comments and always get short msg's back.. sometimes not even fully addressing my questions. Is this because i am on lowest paid plan? So cust.Srvc increases with price you pay per month? Anyway, tried 4 different coffee blends so far and not thrilled with any -- i am used to Peets or Philz brands (and Starbucks Decaf Medium blend) and they all have so much better flavor/after-tastes than these blends rec'd... i open a bag of Peets or Philz beans and i still see oils glistening on beans/bag.... bags i rec'd (both Sample ones and regular ones) are fairly dry . i want my customers to LOVE products we carry so we are struggling on keeping this or not.... great great idea and love the app will tie into Shopify (for ease) .... but product flavor, cust.srvc and high pricing seem like this will not be well rec'd long term. So probably going to Drop this product so Let me know if anyone knows another Drop Shipper coffee supplier ! Thanks!

Feb. 19, 2021

love the coffee. My customers like the variety. Easy company to work with. Love the custom labels. No complaints so far. Do wish it was a faster ship. I understand that the coffee is as fresh as it can be.

Feb. 16, 2021

Was having an issue on my store, but quickly realized that I was using the older app. I also made an unintentional edit while updating on of the SKU which was presenting a problem to orders. However, customer support identified the issue to get our store back up and running in no-time flat. Great service!

Feb. 12, 2021

I just started to use this Dripshipper App & I'm hoping it will help me boost my sales. I have already had 4 orders for Coffee and I'm just hoping for a great product and is shipped in a timely manner. I'm looking for great thing's from the Dripshipper App.

Feb. 5, 2021

Great app, opportunity to have a good coffee business and the shipping times are fantastic. I love using this app and can't wait to see the upcoming additions. Thanks Dripshipper. John - Philadelphia

Feb. 3, 2021

Honestly without Danny help I never could do this. My store has'nt sold much but I see the potential. I chose the turnkey system. Be careful when you start and make sure things are correct before you go facebook and google

Nov. 7, 2022

I truly like this app. Every question I asked was answered. My logos turned out great. I am very satisfied with Dripshipper. I have recommended Dripshipper to all my friends. The customer support from Dripshipper is truly amazing. I have never had an issue with this group. -Rogers Guild Global

Feb. 13, 2021

I am very excited to start my online store with Dripshipper, the app works well and the whole idea looks good. I had some issues while receiving my samples but the delays were mostly because of customs and the team got in touch with me to provide support.