Dripshipper: Coffee & Tea

May 16, 2022

I really don't want to leave a great review for Dripshipper. I just don't want people to find out about it. I want it all for myself !! Their coffee is second to none, and their fulfillment time is super fast. Great job guys.

May 16, 2022

We have used Dripshipper with Shopify for over a year. The integration was seamless and every order is as described. Tracking emails are on point and the customer service has been spectacular. Give it a shot. With a 14 day free trial what do you have to loose? https://www.alarmcockcoffee.com

May 16, 2022

Great service representing great products. Always a fast response to questions. Always allows and encourages interaction with vendors.

May 10, 2022

save your money and build your own brand, these guys are awful for customer service and not worth the subscription. I suggest you try yourself contact roasters and start dropshipping through them directly.

Feb. 16, 2022

I signed up for this app at $30.00 per month. I then paid them $99 to build my webpage. When I contacted them about the webpage they said they never offer website building for less than $200.00. The "customer rep" told me there was a glitch. They applied the money to my monthly charge instead. After I complained the "customer rep" locked me out of my account altogether. Obviously they have serious operational issues. Here is the email exchange I had with her: Thank you. Sent from Mail for Windows From: Joanna from Dripshipper Sent: Thursday, February 10, 2022 11:31 AM To: [email protected] Subject: Re: RE: Mycoffee4u has a question about Dripshipper I have raised your concern to Danny. Joanna from Dripshipper Powered by Intercom On Thu, Feb 10, 2022 at 11:24 AM, "SHOPIFY user" wrote: Look, that didn’t come close to dealing with my problem. I want to speak to your supervisor. Obviously, you and I are on different planets. Sent from Mail for Windows 8CDA469CE3294D8590870C15FD533DAB.png On Thu, Feb 10, 2022 at 10:46 AM, "Joanna" wrote: The screenshots you have provided in the past was either not accessible or does not show anything except the one that shows the turnkey store offer from our website. On Thu, Feb 10, 2022 at 10:41 AM, "Joanna" wrote: Hi there, Michael. It is not my intention to drag your concern. We simply ask you to send us a screenshot of the receipt for the purchase you are referring to as we cannot locate it in our system. A screenshot from the card it was charged from will also be helpful in order to confirm this transaction. On Thu, Feb 10, 2022 at 10:38 AM, "SHOPIFY user" wrote: You know Joanna, I am your customer. All you give me is circular answers. I paid approx. $100 for a webpage build. Got that? Instead your software applied it to my monthly $100 membership fee for which I did not mean to pay. Your mistake, not mine. I want a refund for the $100 membership monthly fee that your software through a “glitch” as you write. Then and only after then, I want the $30 deal monthly and I want you to build my webpage for $200.00. If you can’t handle this that I am writing in black and white I would prefer to speak to someone there with answers. Thank you. Michael McCarthy Sent from Mail for Windows ACD3B399A21C424C9BC70E9550E6A733.png On Thu, Feb 10, 2022 at 09:03 AM, "Joanna" wrote: Hi there again, Mike. If that is the case, that would mean your turnkey store "purchase" was not successful. Otherwise, it should reflect on your card and an invoice should be received. On Wed, Feb 9, 2022 at 07:55 PM, "SHOPIFY user" wrote: I didn’t get one. My payment, instead of going to the webpage build went to the $100 per month dripshipper membership which is NOT what I wanted. Mike Sent from Mail for Windows E4563201B2A7494AADC87E363B64223E.png On Wed, Feb 9, 2022 at 06:54 PM, "Haroon Ahmed" wrote: Hi, Apologies for the delay can you please share the invoice that you have received when you purchased it. On Wed, Feb 9, 2022 at 06:42 PM, "SHOPIFY user" wrote: Joanna, Thanks for ignoring me 24 hours. I have attached a photo of what I am getting when I try to purchase the website build product. Please refund the $99.00 if you’re not going to do it for that. Pretty disappointed in y’all so far. Michael McCarthy Sent from Mail for Windows 9519A1F08E7E4664BABEA07CA41BA054.jpg E3A879E0020C48F4927BCA275DE642EC.png On Wed, Feb 9, 2022 at 10:15 AM, "Joanna" wrote: Please send the invoice number of the payment made when you bought the service. On Tue, Feb 8, 2022 at 07:48 PM, "SHOPIFY user" wrote: I clicked on the link and it said “a discount for you, only $99. I tried buying it and it said I already bought it. Mike Sent from Mail for Windows 25DA5028C38D4A528B0DC62DB0721A4B.png On Tue, Feb 8, 2022 at 04:23 PM, "Haroon Ahmed" wrote: You can pay through your card. for Turnkey store subscription Please click this link, https://app2.dripshipper.io/purchase-turnkey-store On Tue, Feb 8, 2022 at 04:21 PM, "SHOPIFY user" wrote: How do I pay for it? Sent from Mail for Windows 5114E9015F0240478A9971FC0CD51E73.png On Tue, Feb 8, 2022 at 04:20 PM, "Haroon Ahmed" wrote: Sure, If you have any other questions or concerns please feel free to ask. Thanks. On Tue, Feb 8, 2022 at 03:59 PM, "SHOPIFY user" wrote: Ok then, I’ll pay the $199.00. I don’t have time to do it myself. Sent from Mail for Windows CF06F5DEAE554AAF9C481B5E657998E4.png On Tue, Feb 8, 2022 at 02:50 PM, "Joanna" wrote: We never have them at 50% off. It was a glitch that was shown before but it has always been $199.00. On Tue, Feb 8, 2022 at 02:48 PM, "SHOPIFY user" wrote: Do you still have it for half off? Sent from Mail for Windows C022FB7E35EA4999B21F545165FF3100.png On Tue, Feb 8, 2022 at 02:47 PM, "Joanna" wrote: I actually do not see your turnkey store purchase associated with this email, [email protected] Did you use another email address? Also, if you were successful in purchasing the service. you should receive an invoice in your email. On Tue, Feb 8, 2022 at 02:33 PM, "SHOPIFY user" wrote: You offered half off. I paid. I don’t where it is. Do I need to pay more? Sent from Mail for Windows 7F18267669F04B9EA75706C06CF0BC5E.png On Tue, Feb 8, 2022 at 12:23 PM, "Joanna" wrote: Can you send a screenshot showing the invoice for the turnkey store service? On Tue, Feb 8, 2022 at 12:15 PM, "SHOPIFY user" wrote: I think I did for half off. Sent from Mail for Windows From: Joanna from Dripshipper Sent: Tuesday, February 8, 2022 12:12 PM To: [email protected] Subject: Re: Mycoffee4u has a question about Dripshipper Hi there. Did you purchase the turnkey store service ($199.00) from us? https://dripshipper-89d82b972a37.intercom-mail.com/avatars/2207132/square_128/JOANNA-1603303868.png?1603303868 Joanna from Dripshipper Powered by Intercom On Tue, Feb 8, 2022 at 09:09 AM, "Café Diversified" wrote: Mycoffee4u (mycoffee4u.myshopify.com) sent you a message about Dripshipper https://proxy.shopifycdn.com/f179fcf1726851ede3b5ddff27671fda7143dabb78d875355095ae8e6f7befe0/www.gravatar.com/avatar/a161576255912d0bafce1e9303287047.jpg?default=mm&size=40 Mycoffee4u I thought I paid you guys to create my website. Maybe not. How do I get this thing on-line? https://cdn.shopify.com/shopifycloud/partners/assets/mailer/shopify_partners_logo-0590c33d8de2d0e20dd8447dd4416ce22bf088e3303f3afe928df95249397bec.png © Shopify | 151 O’Connor Street, Ottawa ON, K2P 2L8 640906D20D7C4CC492FD82212E9C2046.png

Nov. 16, 2021

great application, delicious coffee, easy to use and link with sales channels, communication with the technical team is always fluid.

Oct. 8, 2021

A bit complicated for a novice user, suggest easier to follow directions and a phone number to actually speak with someone to help you. I couldn't get signed on not even sure if I am signed on or if my online coffee business even works as I have received no coffee shipments in a long time.

Oct. 8, 2021

It has been such an easy experience from setup to selling. What I am most amazed about is how fast coffee ships once an order is placed. It's worth the price if you put in the work to sell the product and promote it. It's as easy as selling it to your family, friends, and following

Sept. 17, 2021

Great app! The products are top of the line and support is top notch. Easy to use and link to you store.

Sept. 15, 2021

Danny is great & is actually willing to help! But Joanna is so frustrating! They would be better off without her dealing with customers. Her communication is terrible, she should be saying “let me figure that out for you” rather than ignoring your question. You ask a simple question & she will give you the wrong answer…. On their physical website my store randomly disconnected.

Dec. 29, 2022

12/19 update- Customer order has fallen through the cracks. They ordered Dec. 18, the order didn't ship that week. I understand companies shutdown during the holidays, however Dripshipper said it's between one and seven business days for orders to process and the same timeframe for shipping. Support initially did not look into the specific order to provide more info when I had a customer grilling me about shipping (so I look like an idiot not being able to provide answers). His order didn't appear in the Dripshipper app so support told ME to recreate the order and mark it as paid. I refused and said that's not for the customer (me) to fix. We gave Dripshipper access to Shopify and they replaced an order which screwed up our accounting because the order wasn't marked as free AND the customer (already pissed off) got another email saying he ordered again but for a different amount of money. (Remember, all this is on you to relay to the customer because they think it's YOUR product that you're shipping.) While waiting for support to clear up the order, it gave me plenty of time to find the websites for the coffee suppliers and see that they have their own dropshipping and private label setup. I've reached out to them, updated my Shopify review, and discussed with colleagues how to ditch the middleman and work directly with suppliers for easier and cleaner communication. In simple terms: You pay $30/month to be a third party without direct access to the supplier to provide your customer timely and accurate information. Dripshipper is simply a middleman app that adds another layer (meaning time delays and complexity -- and cost) for simple coffee orders. - ORIGINAL REVIEW Everything you read about the customer service is true. Before we started using the app the replies seemed quick and helpful. When we were on the free trial we had two orders placed for our store. The first order was July 3 but there's no info about it (it's July 12 today), and a second order was placed the next day. The second order shipped and the customer already has it. When inquiring about order status the support people respond that they don't have access to Shopify info, even though I sent a screenshot of all the customer info. Several emails back and forth and I still never got specific details about the order in question. Be mindful of delayed responses because it makes US look like an idiot to OUR customers. If dropshipping is so secretive, remember that they have no idea that another company is messing with your customer service. To recap: a full 10 days after a customer has ordered -- our very first customer, no less -- there is no info about the shipment, the support team doesn't answer direct questions, except giving copy-and-paste replies about timeframes. Thankfully our customers are understanding and we're playing it off as "sorry about this, we're new and still getting the hang of it" but I'm expecting them to flip out and call out OUR bad customer service because of poor communication from Dripshipper. If we hadn't spent a ton of money on creating our store I'd have shut it down before the 14-day trial ended. What a shame.

July 5, 2021

The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.

June 24, 2021

so far so good - seems a little bit more complicated than necessary however, coffee is very good and shipping is fast

May 17, 2021

Great app! Logistics are taken care of so all you need to do it build your brand! Highly recommend Dripshipper!

April 7, 2021

As a new start-up coffee online store, I ran into problems with them not printing my labels professionally. I followed instructions per their requirements and when it came to upload the files they were not accepted. I then had to contact my designer to adjust per their pixels which were accepted by their system but when printed, it looks horrible. I tried to contact them to find a solution, their answer: upload them again. They did not offer an alternative solution such as heres an email please email them. I didn't even get an email letting me know that the labels were not going to be printed right because of the resolution. What kind of help is that? Where is the quality control? Does it not come to their mind that if a label is printed at bad quality and ask themselves, you know what let me get a hold of this company and offer a solution?...I will be canceling my business with them. Not worth spending $30 a month for lousy business support. Thank you for putting more distrust on my few customers I have.

March 20, 2021

I don't know about you guys but besides anything else, this app is useless as it does not generate any sales or attract any customers. I think I will no longer use it. I've been using it for over 2 months now and received over 1.5k traffic into my store. Besides the family/friends the number of real customers is one. The app is a waste of money.

March 11, 2021

Fantastic App and very easy to use and get yourself set-up! If you are looking for a turnkey business solution, then look no further!

March 7, 2021

This application is useful for an initial start up. It usually ships in plastic bags, butt he larger coffee bags I got shipped to me in a bigger envelope taped together, which is not appealing for order fulfillment. The preview logo is still compressed but prints well on the package.

Feb. 22, 2021

I love the app! But CUSTOMER SUPPORT is NOT GOOD. This hurts as a beginner in this line of business.

Feb. 22, 2021

Joined recently (Jan2021?) and not the easiest App but easy enough to setup Custom Label and product in store. Cons-- I do not like how the product image posts in Shopify (you will see --very low-end presentation). Cust.Srvc is decent to horrible range -- 3x sent emails, questions, comments and always get short msg's back.. sometimes not even fully addressing my questions. Is this because i am on lowest paid plan? So cust.Srvc increases with price you pay per month? Anyway, tried 4 different coffee blends so far and not thrilled with any -- i am used to Peets or Philz brands (and Starbucks Decaf Medium blend) and they all have so much better flavor/after-tastes than these blends rec'd... i open a bag of Peets or Philz beans and i still see oils glistening on beans/bag.... bags i rec'd (both Sample ones and regular ones) are fairly dry . i want my customers to LOVE products we carry so we are struggling on keeping this or not.... great great idea and love the app will tie into Shopify (for ease) .... but product flavor, cust.srvc and high pricing seem like this will not be well rec'd long term. So probably going to Drop this product so Let me know if anyone knows another Drop Shipper coffee supplier ! Thanks!