Dripshipper: Coffee & Tea

Jan. 16, 2021

I used this app to fulfil customers orders. It is very helpful for me to submit and fulfil their requirements in no time.

Dec. 31, 2020

The app is Ok. They product selection is good. DON"T DO BUSINESS WITH THEM, BEWARE. One customers package got lost by USPS. When I contacted the app support, the owner Danny said that they cannot issue a refund or a replacement product because their orders are FOB origin. I have worked with other suppliers who never had that problem. Seems to me, that this supplier is quick to take your money but is not there to support you when your customer requests a refund/replacement due to a lost package. I do realize that the lost package is not the supplier fault, but as a good business practice and in efforts of customer retention, you'd think they would work with you. Especially that they charge a subscription fee Not in this case. BEWARE!

Dec. 14, 2020

Very interesting App, especially for the sale of a personalized coffee; the product, tried on several occasions, is of high quality and has a wide choice. The documentary material of the product sold should certainly be improved, in order to offer customers more detail. In particular, there is no useful documentation for some new proposed cafes or poor descriptions...a little bit. In any case recommended company because it allows you to create your own personalized brand...perhaps more freedom in the choice of labels would not hurt.

Nov. 16, 2020

Support was not the most helpful but Daniel, app owner, was very prompt to respond and friendly. I had uploaded 2 logos and both were added to my store for purchase. I did a test purchase myself and only receive 1 of the 2 images and was concerned why (since I had a few other orders come through). Turns out this label needs to be a custom product. I've ordered my own coffee through this process and I do like the product quality and turn around time.

Oct. 16, 2020

very happy so far great communication with very attentive staff, app is very easy to use, nice variety of product.

Oct. 10, 2020

When tagging a pic on Facebook to promote Halloween coffee mugs and Pumpkin Spice, it turns out Facebook algorithms think the coffee is out of stock. It isn't. Pumpkin Spice out of stock in October makes no sense, FB. Dripshipper was on it right away because like me, they get that customer service is paramount. People over algorithms!

Oct. 6, 2020

Honestly pretty easy app that works easy and does what it says it does. The pricing is a bit steep especially since you have to pay the monthly fee too but if its just extra sales for your store how can you really complain. I ordered a bag to checkout the quality and the coffee was good and the packaging actually was amazing looking.

Oct. 5, 2020

great finding somewhere to buy my products and custom made my labels to authenticate my business.. still new to the industry and they madre it very easy for me.

Sept. 28, 2020

My customer complained that they received two different types of bags one color printed label and one black and white hand written label In her order. I’m embarrassed, how is this for brand consistency?

Sept. 28, 2020

I will give 0 for UX design. When creating custom labels you have to select each option and wait it loads before selecting the next option. I made my choices and then product details are completely different! I wrote to "customer support" it's been a week and no answer yet, there is no customer support.... everywhere you read in FAQ sections states "bottom right corner" for live chat.... there is no chat bubble anywhere!!!! I'm just starting with this service and my expectations where far far away from reality. My order says "Queued for production..." no more. There is no information anywhere about many things. You can't add different grinds to the same custom product when using custom labels, you should be able to make groups and then upload them to shopify. I seen pictures of the product and the ones you supply for marketing purposes and are not the same! there is no place to read product specifications before adding custom labels... there is a section "now our products" where nicaraguan coffee si supose to be medium roast and then you add custom label and product details says "LIGHT ROAST".... thats really bad for business!!!!!!!!!!!!!

Sept. 23, 2020

First time user. Placed a test order and was wondering if you ship directly the consumer or to the shopify-distributer for them to ship?

Sept. 9, 2020

If your trying to build a brand steer clear of this app. The packaging options are pretty much limited to a custom label. This is the only coffee app I've been able to find on Shopify. Your better off doing some research and finding a company that will partner with you to provide a much better package. First impression are everything. A generic bag with a Custom label slapped on it is not worth lowering your brands perceived value.

Sept. 9, 2020

i cant find the customer service button. do you have the product price list? How can i approach customer service?

Sept. 2, 2020

it is a great app but it has some bugs i cannot get my inventory. thank you for the great app it is amazing.

Sept. 1, 2020

very good.............................................................................................................................................................................................................................................................................................................................................................................

Aug. 31, 2020

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well. ____________ The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT... But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously. I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand. Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction. I hope u see this and respond. I sure can’t get good answers or satisfaction through the app. Even so I gave u three stars instead of one, because you do many things well. The concern for me is that your customer service is MY weakest link.

Aug. 29, 2020

This app is awesome, This was a challenge because I was launching my store and some things I didn't understand, but they helped me through. Knaked Coffee

Aug. 29, 2020

I like to get to know the app thoroughly to get a better scope of how it works and then submit a better review.

Aug. 21, 2020

The biggest disappointment of all was to see that my coffee-label and company logo were only pasted on the shipping package and not anywhere else on the package of coffee itself. Temecula is listed as the company that roasts it on the actual coffee packages (I purchased coffee for a friend for their honest opinion and was able to review the whole process from start to finish). I subscribed and requested a private-label - that is not how private-label works. The shipping package is typically thrown away by the customer - how does that build brand recognition? In my opinion, this company does not offer sufficient customer service - it is only available through chat. As 'scammy' and shocking as that was, I still asked several questions about the coffee through the chat. A response took much longer than expected and whoever responded to my chat, barely answered my questions and didn't even answer all of them. One of the coffee packages that was sent to me as a sample was open when I received it - so, I didn't even get a chance to taste it. Of the few that I did try, they tasted of low-quality and watered-down. A complete waste of $10 for samples - of which, most wholesale suppliers will offer for free. The coffee that was sent to one of my customers (on my own dollar so I could get an honest opinion) responded with the exact same complaint of it tasting watered-down. Another waste of $15 dollars to get an unsatisfactory opinion. Plus, they still charged me the full $25 subscription fee and I only had their subscription for a week or two. There's a lot to work on here.

Aug. 11, 2020

I really like this app! So far so good. I do wish shipping and fulfillment was quicker. This is really helping me brand mu business.