All reviews

Rating Breakdown

  • 5
    81% (330 ratings)
  • 4
    6% (26 ratings)
  • 3
    4% (17 ratings)
  • 2
    3% (13 ratings)
  • 1
    5% (20 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 3, 2021

We really loved this APP because allow us to promote, sell, meet others customers and re-sellers and learn more from ecommerce and dropshipping. We tried with another company but it was difficult to ad the products and wait them to approved it: which they never approve our items. With DropCommerce the process was smooth and also SUPER MORE USER FRIENDLY... Thanks DropCommerce... Thanks!

Using app

4 months

Total reviews

7

Average rating

4.4

Developer Reply

Thank you so much for the review. We really appreciate having you on the platform :)

5 / 5 Share

March 2, 2021

This app is AMAZING!! I have seriously been searching for a dropshipping app like this for so long. I prefer to dropship high quality products from mama owned brands in the USA and with this app I can do that seamlessly. I use to have to go onto the other brands sites and order with a discount code manually and inventory was so hard to stay on track! The customer service is top notch and always get back to you quickly. Thank you for developing this app!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for the review! We're very happy and grateful to have the opportunity to work with you. - DropCommerce Support Team

5 / 5 Share

Feb. 16, 2021

We just onboarded so cannot say much about how it's going being on DropCommerce. I will say the DC team was very helpful and the onboarding seamless.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

Developer Reply

We're happy to hear that it has been going well! It's been great to have you on board! We look forward to a long and profitable partnership together :) - DropCommerce Support Team

5 / 5 Share

Feb. 12, 2021

The support team is quick to respond and made the setup process relatively painless. No complaints here!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

We aim to please :) Glad you've enjoyed the process so far. We look forward to continuing our work together! - DropCommerce Support Team

5 / 5 Share

Jan. 21, 2021

Patrick and the support team rocks! I had a minor issue with item tags that turned out to be a non-issue after all, but Patrick was super responsive and quick to review the issue and help get me back on track. Additionally, the team is receptive to customer feedback regarding future functionality. I highly recommend!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to help! Thanks so much for the feedback. Wish you the best, - DropCommerce Support Team

5 / 5 Share

Dec. 27, 2020

We at Homestead Hybrid have been using DropCommerce coming up on a year now and they have always been super helpful with every question, issue and order made through them. We now have an annual account due to the amount of Solar Equipment they carry.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind review. We're happy you appreciate our service and we look forward to working with you and watching your continued success in 2021 :)

5 / 5 Share

Dec. 27, 2020

MAN! I wish I could leave more stars. Listen Shopifiers. You will NOT find better Customer Service. Seriously I have asked so many "duh" questions and they have answered every single question patiently (thanks Patrick lol) EVEN going out of their way to find the answers. Now while they do not speak for other companies they do share knowledge. I ABSOLUTELY LOVE DropCommerce. AND EVEN BETTER I've been with Shopify for a year this month and they are the ONLY supplier that has 1 communicated every time I had questions. 2 that I've made a 100% legit sale with. AND Celebrated with me. They don't make you feel stupid its like they're really a part of your company your on the same team. ATTENTION Newbie’s Don’t use anyone else Trust there’s no better as far as I’m concerned I wish I had been with them since day 1. Expressive DeZien LOVES DropCommerce.

Using app

About 1 year

Total reviews

13

Average rating

2.2

Developer Reply

Thanks for the feedback! We love you too :) Wish you the best, - DropCommerce Support Team

5 / 5 Share

Dec. 12, 2020

In a busy Saturday & season, customer service rocked! Handled my issue right away! Thank you Patrick!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We're here to help, 24-7 :) Thanks for the review! - DropCommerce Support Team

5 / 5 Share

Dec. 6, 2020

Great products, INCREDIBLE customer service. Every time I have a question, Patrick or someone on his team responds ASAP and actually helps. I hope they keep adding more vendors because I love the convenience of the app. Yes, your profit margin looks lower versus sourcing vendors individually, but get back to me once you actually start selling. DropCommerce saves you you a ton of time because it automates so much of the process. It's worth it.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for the review, we're here to help! We're onboarding new suppliers every week, and we're working on improving your profit margins :) Stay tuned! - DropCommerce Support Team

1 / 5 Share

Nov. 28, 2020

I uninstalled the app because i it was not doing anything for my store and the prices were not worth it plus i offer free sipping. Why am i being charged $39 still? Please re-imburse back my $39 for services i have not used. Thank you. I can't with these rip off apps on Shopify. Thank you

Using app

3 months

Total reviews

19

Average rating

3.7

Developer Reply

Hi there, I'm sorry that DropCommerce did not work out for your business. I can confirm that since you've uninstalled you will not receive any future charges, and your most recent charge was just for your most recent month of usage, which generally takes a few weeks to actually get 'billed'. If there's anything we can do to help you succeed, I would be happy to chat. I'll reach out directly as well in hopes that we can talk this through. Thanks, Patrick, DropCommerce Co-founder and CEO

3 / 5 Share

Nov. 20, 2020

The app itself is pretty well done, better then most really. The issue here is that most of the products on here are priced terribly high leaving no room for profit. There are quite a few products where once you pay shipping and for the product, the total is substantially higher then the suggested retail of the price, which makes little sense. Other items on here you can find online selling for less then what you can actually buy them for on here, again makes little sense. If you can spend a lot of time and effort you can find a few items that might actually provide profit and offer faster shipping then most other places. 3 stars simply because its a well done app, if only there was something profitable to sell it would be a winner.

Using app

5 months

Total reviews

2

Average rating

2.5

Developer Reply

Thanks for the feedback! As a marketplace, we allow the suppliers to set their own prices as long as they are giving a margin of 30% or more. However, shipping can certainly eat into that margin if you aren't charging customers for it. With over 23,000 products on our platform, we have a fair share of products offering 40%, 50%, or 60% off retail. But we understand if these products don't align with your chosen niche. We're working on it! Overall, thanks for giving us a shot, and for taking the time to give us your thoughts on how we can improve :) - DropCommerce Support Team

5 / 5 Share

Nov. 17, 2020

DropCommerce is great! We were not interested in doing individual dropshipping because of the amount of work involved in processing the orders but with DropCommerce it's as easy as processing one of our own web orders. If you are a maker, we highly recommend connecting with them!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

We're happy that you're enjoying it! We love working with authentic brands and entrepreneurs. Wish you the best! - DropCommerce Support Team

5 / 5 Share

Nov. 12, 2020

Recently started using this app, so far its amazing and the customer support is awesome! The online chat feature is very helpful! They feature a fantastic product selection, from US suppliers. All i was looking for, in one very user-friendly app. Thanks!

Store

Pikabls

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! We're happy to support you in your journey, and we look forward to following your success with your store :) Patrick, DropCommerce Founder & CEO

5 / 5 Share

Nov. 8, 2020

I was looking for products to add to my store.This app is very easy to set up.Great products.The support team answered my questions right away! I totally recommend this app.

Store

JUNOFIT

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Simple problems require simple solutions :) Thanks for the review and feedback! Wish you the best, - DropCommerce Support Team

2 / 5 Share

Nov. 5, 2020

The platform is pretty straight-forward - easy to integrate. But that's where it ended for us, hence the 2 stars. We signed up as a supplier (not a retailer), and as such, vetted retailers when receiving requests - prior to approving them to carry our products - well within our right to do so given the option, and were met with negativity when inquiring about said retailers. After not being able to find clear information regarding "product sampling requests" and receiving negative remarks from customer service chat member - "Patrick," we decided to part ways, albeit for a multitude of reasons - including one that raised red flags. The most important - I can’t imagine another brand being told that expecting to do business with “legitimate” retailers is an “unrealistic” expectation in drop-shipping and with DropCommerce! We do business with a couple other Drop Ship platforms and have never EVER been told that. Further, DropCommerce even states on its FAQ’s: "DropCommerce Products are not Your typical Dropshipping products. We only offer the best US and Canadian suppliers on the app — so never worry about the quality or where it's shipping from. Our suppliers actually care about the products they ship to your customers." As a brand, you're right! We absolutely care about who we allow to carry our products or who we choose to do business with – as any reputable company should do! But being told that because we deny more than we approve and are the problem - leaving retailers – whether legitimate or not – with a bad taste is completely unprofessional, not to mention quite unnerving. As any reputable brand should and does, we work hard to establish an image and under no circumstances are willing to knowingly participate with “false storefronts” or someone’s scheme to get a quick payout. While we know that isn’t the majority, we also know that they do exist. If what your chat rep Patrick advised me is true, then your response on your FAQ section for suppliers is not. You can’t expect a legitimate brand to not vet a potential retailer – which is exactly what we do – prior to approving them for listing products. Besides, we are a niche brand and as such, expect our retailers to be familiar with the product. How it’s made, warranty information, etc. Not just sell it and move on. We want to partner with retailers by all means, but not if it means tarnishing our image or what we’re building in the process. I can only hope this is a lesson learned for your staff and your company going forward. Chances are – it won’t matter, as we’re only one brand in your “thousands of genuine sellers.”

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your feedback! As explained in our private chat, DropCommerce provides value to dropshippers by allowing them access to our network of quality US suppliers. Many dropshippers are brand new to ecommerce and just building their store, and we've found that when suppliers are unwilling to work with the majority of dropshippers looking to sell their products, it creates a net-negative impact on our ecosystem as a whole. We want to help everyone, but we also don't want to set up dropshippers to be regularly disappointed by suppliers who are unwilling to work with the majority of sellers on our platform. Situations like this are tough, and I apologize if expectations for your experience as a supplier were not met. We will take your feedback seriously and see if there's anything we can to to improve this system moving forward. Thanks, Patrick, DropCommerce CEO & Founder

4 / 5 Share

Oct. 18, 2020

I used this app to add products to my store. It's a mix and match of items, but good quality for the most part.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for the feedback! Let us know if there's anything we can do to provide a 5-star experience :) - DropCommerce Support Team

5 / 5 Share

Oct. 9, 2020

The app is super easy to use and I really like the array of products that are offered. Once I made my first sale, it was extremely easy to fulfill the order.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to hear that! Thanks for the feedback! Wish you the best, - DropCommerce Support Team

5 / 5 Share

Sept. 29, 2020

Purchased a pre-built store, it was delivered in 18 hours, had a few troubles getting it setup, but tech support has been incredible and is willing to go above and beyond to make sure that I get my store set up correctly. I'm still a beginner with Shopify, and DropCommerce has been the perfect app for someone like me who is still a bit unclear on some things. And for the price of a pre-built store and the time it's delivered, it doesn't seem to be worth the time trying to build it yourself. I will be using DropCommerce for my current and futures stores. I'm also from outside of the U.S., Canada to be exact, and was disappointed that some of the product suppliers don't ship outside the U.S., but DropCommerce isn't responsible for their suppliers' shipping options, and being a Canadian my whole life, this isn't anything new to me, and I will work around it. There are still a lot of great products that do ship outside the U.S., and even some Canadian suppliers. I would still recommend the app to non-American users.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to hear that you're enjoying the process so far! Thanks for the feedback. Wish you the best, - DropCommerce Support Team

1 / 5 Share

Sept. 27, 2020

Pricing is not competitive, and for shopping outside the USA its a minimum of $15 USD. Not competitive for drop shipping outside the USA.

Using app

13 days

Total reviews

2

Average rating

3.0

Developer Reply

I'm sorry to hear that you were unable to find affordable International shipping options! We are a marketplace, and all the prices and shipping rates in our system are set by the suppliers themselves. I will make sure our team continues to look for more suppliers with affordable options for International shipping. Thank you for your feedback, Patrick, DropCommerce Founder

5 / 5 Share

Sept. 23, 2020

Amazing app with great brands, if you want your customers to experience brands other then what's on Aliexpress , this is definitely it! Easy and fast as well

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review :) We can't wait to see your continued success with our high quality brands! Patrick, DropCommerce Founder