All reviews

Rating Breakdown

  • 5
    81% (322 ratings)
  • 4
    7% (26 ratings)
  • 3
    4% (17 ratings)
  • 2
    3% (13 ratings)
  • 1
    5% (20 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 6, 2020

Great products, INCREDIBLE customer service. Every time I have a question, Patrick or someone on his team responds ASAP and actually helps. I hope they keep adding more vendors because I love the convenience of the app. Yes, your profit margin looks lower versus sourcing vendors individually, but get back to me once you actually start selling. DropCommerce saves you you a ton of time because it automates so much of the process. It's worth it.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for the review, we're here to help! We're onboarding new suppliers every week, and we're working on improving your profit margins :) Stay tuned! - DropCommerce Support Team

1 / 5 Share

Nov. 28, 2020

I uninstalled the app because i it was not doing anything for my store and the prices were not worth it plus i offer free sipping. Why am i being charged $39 still? Please re-imburse back my $39 for services i have not used. Thank you. I can't with these rip off apps on Shopify. Thank you

Using app

3 months

Total reviews

19

Average rating

3.7

Developer Reply

Hi there, I'm sorry that DropCommerce did not work out for your business. I can confirm that since you've uninstalled you will not receive any future charges, and your most recent charge was just for your most recent month of usage, which generally takes a few weeks to actually get 'billed'. If there's anything we can do to help you succeed, I would be happy to chat. I'll reach out directly as well in hopes that we can talk this through. Thanks, Patrick, DropCommerce Co-founder and CEO

3 / 5 Share

Nov. 20, 2020

The app itself is pretty well done, better then most really. The issue here is that most of the products on here are priced terribly high leaving no room for profit. There are quite a few products where once you pay shipping and for the product, the total is substantially higher then the suggested retail of the price, which makes little sense. Other items on here you can find online selling for less then what you can actually buy them for on here, again makes little sense. If you can spend a lot of time and effort you can find a few items that might actually provide profit and offer faster shipping then most other places. 3 stars simply because its a well done app, if only there was something profitable to sell it would be a winner.

Using app

5 months

Total reviews

2

Average rating

2.5

Developer Reply

Thanks for the feedback! As a marketplace, we allow the suppliers to set their own prices as long as they are giving a margin of 30% or more. However, shipping can certainly eat into that margin if you aren't charging customers for it. With over 23,000 products on our platform, we have a fair share of products offering 40%, 50%, or 60% off retail. But we understand if these products don't align with your chosen niche. We're working on it! Overall, thanks for giving us a shot, and for taking the time to give us your thoughts on how we can improve :) - DropCommerce Support Team

5 / 5 Share

Nov. 17, 2020

DropCommerce is great! We were not interested in doing individual dropshipping because of the amount of work involved in processing the orders but with DropCommerce it's as easy as processing one of our own web orders. If you are a maker, we highly recommend connecting with them!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

We're happy that you're enjoying it! We love working with authentic brands and entrepreneurs. Wish you the best! - DropCommerce Support Team

5 / 5 Share

Nov. 12, 2020

Recently started using this app, so far its amazing and the customer support is awesome! The online chat feature is very helpful! They feature a fantastic product selection, from US suppliers. All i was looking for, in one very user-friendly app. Thanks!

Store

Pikabls

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! We're happy to support you in your journey, and we look forward to following your success with your store :) Patrick, DropCommerce Founder & CEO

5 / 5 Share

Nov. 8, 2020

I was looking for products to add to my store.This app is very easy to set up.Great products.The support team answered my questions right away! I totally recommend this app.

Store

JUNOFIT

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Simple problems require simple solutions :) Thanks for the review and feedback! Wish you the best, - DropCommerce Support Team

2 / 5 Share

Nov. 5, 2020

The platform is pretty straight-forward - easy to integrate. But that's where it ended for us, hence the 2 stars. We signed up as a supplier (not a retailer), and as such, vetted retailers when receiving requests - prior to approving them to carry our products - well within our right to do so given the option, and were met with negativity when inquiring about said retailers. After not being able to find clear information regarding "product sampling requests" and receiving negative remarks from customer service chat member - "Patrick," we decided to part ways, albeit for a multitude of reasons - including one that raised red flags. The most important - I can’t imagine another brand being told that expecting to do business with “legitimate” retailers is an “unrealistic” expectation in drop-shipping and with DropCommerce! We do business with a couple other Drop Ship platforms and have never EVER been told that. Further, DropCommerce even states on its FAQ’s: "DropCommerce Products are not Your typical Dropshipping products. We only offer the best US and Canadian suppliers on the app — so never worry about the quality or where it's shipping from. Our suppliers actually care about the products they ship to your customers." As a brand, you're right! We absolutely care about who we allow to carry our products or who we choose to do business with – as any reputable company should do! But being told that because we deny more than we approve and are the problem - leaving retailers – whether legitimate or not – with a bad taste is completely unprofessional, not to mention quite unnerving. As any reputable brand should and does, we work hard to establish an image and under no circumstances are willing to knowingly participate with “false storefronts” or someone’s scheme to get a quick payout. While we know that isn’t the majority, we also know that they do exist. If what your chat rep Patrick advised me is true, then your response on your FAQ section for suppliers is not. You can’t expect a legitimate brand to not vet a potential retailer – which is exactly what we do – prior to approving them for listing products. Besides, we are a niche brand and as such, expect our retailers to be familiar with the product. How it’s made, warranty information, etc. Not just sell it and move on. We want to partner with retailers by all means, but not if it means tarnishing our image or what we’re building in the process. I can only hope this is a lesson learned for your staff and your company going forward. Chances are – it won’t matter, as we’re only one brand in your “thousands of genuine sellers.”

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your feedback! As explained in our private chat, DropCommerce provides value to dropshippers by allowing them access to our network of quality US suppliers. Many dropshippers are brand new to ecommerce and just building their store, and we've found that when suppliers are unwilling to work with the majority of dropshippers looking to sell their products, it creates a net-negative impact on our ecosystem as a whole. We want to help everyone, but we also don't want to set up dropshippers to be regularly disappointed by suppliers who are unwilling to work with the majority of sellers on our platform. Situations like this are tough, and I apologize if expectations for your experience as a supplier were not met. We will take your feedback seriously and see if there's anything we can to to improve this system moving forward. Thanks, Patrick, DropCommerce CEO & Founder

4 / 5 Share

Oct. 18, 2020

I used this app to add products to my store. It's a mix and match of items, but good quality for the most part.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for the feedback! Let us know if there's anything we can do to provide a 5-star experience :) - DropCommerce Support Team

5 / 5 Share

Oct. 9, 2020

The app is super easy to use and I really like the array of products that are offered. Once I made my first sale, it was extremely easy to fulfill the order.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to hear that! Thanks for the feedback! Wish you the best, - DropCommerce Support Team

5 / 5 Share

Sept. 29, 2020

Purchased a pre-built store, it was delivered in 18 hours, had a few troubles getting it setup, but tech support has been incredible and is willing to go above and beyond to make sure that I get my store set up correctly. I'm still a beginner with Shopify, and DropCommerce has been the perfect app for someone like me who is still a bit unclear on some things. And for the price of a pre-built store and the time it's delivered, it doesn't seem to be worth the time trying to build it yourself. I will be using DropCommerce for my current and futures stores. I'm also from outside of the U.S., Canada to be exact, and was disappointed that some of the product suppliers don't ship outside the U.S., but DropCommerce isn't responsible for their suppliers' shipping options, and being a Canadian my whole life, this isn't anything new to me, and I will work around it. There are still a lot of great products that do ship outside the U.S., and even some Canadian suppliers. I would still recommend the app to non-American users.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to hear that you're enjoying the process so far! Thanks for the feedback. Wish you the best, - DropCommerce Support Team

1 / 5 Share

Sept. 27, 2020

Pricing is not competitive, and for shopping outside the USA its a minimum of $15 USD. Not competitive for drop shipping outside the USA.

Using app

13 days

Total reviews

2

Average rating

3.0

Developer Reply

I'm sorry to hear that you were unable to find affordable International shipping options! We are a marketplace, and all the prices and shipping rates in our system are set by the suppliers themselves. I will make sure our team continues to look for more suppliers with affordable options for International shipping. Thank you for your feedback, Patrick, DropCommerce Founder

5 / 5 Share

Sept. 23, 2020

Amazing app with great brands, if you want your customers to experience brands other then what's on Aliexpress , this is definitely it! Easy and fast as well

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review :) We can't wait to see your continued success with our high quality brands! Patrick, DropCommerce Founder

5 / 5 Share

Sept. 20, 2020

I am absolutely loving this app! Some many wonderful products and it’s so easy to use! It’s a MUST have!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the feedback :) We're happy to help! - DropCommerce Support Team

5 / 5 Share

Sept. 12, 2020

User friendly platform that guides you through the process. Modern layout and pre-built store options.

Store

Davi Lu

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you, Davi! I appreciate you taking the time to share your feedback :) Wishing you the best of luck, Patrick, DropCommerce Founder

2 / 5 Share

Sept. 11, 2020

I purchased a prebuilt template for $199 thinking it will be unique but it's the same template I saw in their sample site. Even the wording and photos. I made my first sale, which I was excited about. But I was charged 17.99 for shipping but on my end it says shipping was 4.99 for the product. I ended up owing $5.77 just to complete the purchase. Now I'm rethinking this app because I am unsure of the real shipping charges for the other suppliers.

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, I'm sorry if there was some confusion about the prebuilt templates. We show the templates so that you know exactly what you are getting in advance. Regarding the shipping cost, I'd love to speak with you to figure out what's going on! I can assure you that we did not intentionally mislead or overcharge you. If you reach out to [email protected] I would be happy to help figure all this out and make sure your future orders are profitable :) I look forward to speaking with you, Patrick, DropCommerce Founder & CEO

5 / 5 Share

Sept. 10, 2020

Easy to use and everything is one click and user friendly. I am happy with the process, wow. My first sale and couldnt be happier.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We're happy that you're happy :) Thanks for the feedback! Wish you the best! - DropCommerce Support Team

5 / 5 Share

Nov. 13, 2020

Thank you Drop Commerce Pre-Built Team!! I tried on my own to get a professional store, but had a difficult time getting a smooth navigation from page to page. Anastasia from DropCommerce put together a fantastic store in less than 2 days. In addition to my line of powder-coated black wrought iron décor, I now have a full "General Store" with some amazing items for sale. Thank you so much for the great work you did on my site "UP YOUR WALLS by Chasby." My only regret is that I did not contact you sooner. Chasby

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review! We're so happy to see you finding what you want quickly and easily. We look forward to seeing your success with our platform :) Patrick, DropCommerce Founder

5 / 5 Share

Aug. 29, 2020

This app has made everything as easy as can be. I was new to shopify and their platforms and apps, but after working with DropCommerce its became more clear and easy to learn and progress my skills as a business owner! Wonderful high-quality products!

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. We're so happy to hear you are having a great experience and we look forward to watching your business grow :) Patrick, DropCommerce Founder

5 / 5 Share

Aug. 23, 2020

The first app that actually has products available within my nitch that ships from the U.S within a few days. App is very easy to use and you can tell that the minds behind the project are intelligent and strive to make it the best.

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! We are happy you found suppliers for your store, and we look forward to seeing your success on our platform :) Patrick, DropCommerce Founder & CEO

5 / 5 Share

Oct. 18, 2020

I use this app for dropship suppliers because it offers so many options for products made in the US. The team at DropCommerce are very helpful and easy to contact and go above and beyond. The interface is simple and easy to use and importing products is simple. Love it all so far!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

We're happy to hear that you're enjoying it! We're always here to help :) Wish you the best, - DropCommerce Support Team